Sipura Technology SPA-2000 manual IVR Interface, IVR Conventions

Alternatively, an individual SPA-2000 can be directed to perform an upgrade to a specific firmware load via its built-in web server interface.

Firmware upgrades are attempted only when the SPA-2000 is idle, since they trigger a software reboot.

Firmware Upgrade via PC Utility Program:

From time to time, Sipura Technology will make available a PC executable file that will facilitate the upgrade of a SPA-2000. In order to upgrade a device via this method, the end user must have administrative permission (via password protected log-in) to perform this upgrade.

Once the user has obtained the proper firmware upgrade executable, the user simply runs the program from a file location on their local PC. The PC program walks the user through the upgrade process via a graphical user interface. Generally, the entire upgrade process should take no more than five minutes to complete.

Please note: Some end-users who have obtained their SPA-2000 directly from a service provider will never need to manually upgrade their device. Via the remote upgrade process, Sipura Technology provides capability for the SPA-2000 to be maintained from a remote location (e.g. a service provider network server), using the Internet connection of the end-user as the conduit through which profile updates and firmware upgrades are performed.

3.2.IVR Interface

Administrators and/or users can check (read) and set (write) basic network configuration settings via a touchtone telephone connected to one of the RJ-11 phone ports of the SPA-2000.

Please Note: Service Providers offering service using the SPA-2000 may restrict, protect or turn off certain aspects of the unit’s IVR and web configuration capabilities.

The Interactive Voice Response (IVR) capabilities of the SPA are designed to give the administrator and/or user basic read/write capabilities such that the unit can attain basic IP network connectivity and, if allowed by the service provider, the more advanced browser-based configuration menu may be accessed.

3.2.1. IVR Conventions:

1.The SPA IVR uses the following conventions: By factory default, there is no password. No password authentication is required for all the IVR settings. If Administrator password is set, password authentication will be prompted for certain IVR settings. See 3.3.2 for detailed information about administrator password.

Please note: The Administrator and User passwords may only be set via the SPA-2000 web interface.

To input the password using the phone keypad, the following translation convention applies:
o To input: A, B, C, a, b, c -- press ‘2’
o	To input: D, E, F, d, e, f	-- press ‘3’
o	To input: G, H, I, g, h, i	-- press ‘4’
o	To input: J, K, L, j, k, l -- press ‘5’
o To input: M, N, O, m, n, o -- press ‘6’
o To input: P, Q, R, S, p, q, r, s -- press ‘7’
o	To input: T, U, V, t, u, v -- press ‘8’
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