Samsung SVMi-8 technical manual

Page 107

Block Types and Descriptions

MESSAGE Pointer This causes SVMi-8 to go directly to the designated Block if the caller chooses to leave a mes- sage for this extension. The target is usually a MBX Block. However, it may be another EXT or DIAL Block. If left unspecified in this block, and the <MSG> pointer in the EClass block associated with it is set, SVMi-8 will attempt to find a mailbox with the same number as the Extension. If a mailbox is not found SVMi-8 will automatically create one. If this parameter is not specified in this block and the EClass block associated with it, SVMi-8 will not present the caller the option to leave a message in the event of a busy or no answer for this extension.

Note: The MESSAGE Pointer may also be specified in the associated ECLASS Block. However, the MESSAGE pointer in this Extension Block will take precedence.

Options This pointer is reached because the Eclass (page 1 of 5) assigned a specific digit to 'options' and allowed the feature for at least one call condition. The extension block (page 3 of 5) will then show that 'Other Options' has been assigned to that digit.

On this Call Director page you may assign any destination to this options pointer. This is used if a subscriber wants to offer callers the option to press a certain digit to route to an audiotext system, list of departments to transfer to or any other condition that may be programmed in the SVMi-8. SVMi-8 goes immediately to the designated Target Block. It will not prompt the caller prior to doing this.

Operator Pointer This pointer is reached because the Eclass (page 1 of 5) assigned a specific digit to 'operator' and allowed the feature for at least one call condition.

The extension block (page 3 of 5) will then show that 'Operator' has been assigned to that digit. On this call director page you may assign any destination to this operator pointer. SVMi-8 goes immediately to the designated target Block. It will not prompt the caller prior to doing this.

Escape Pointer This pointer is reached because the Eclass (page 1 of 5) assigned a specific digit to 'escape' and allowed the feature for at least one call condition. The extension block (page 3 of 5) will then show that 'escape' has been assigned to that digit. On this call director page you may assign any destination to this escape pointer. SVMi-8 goes immediately to the designated target Block. It will not prompt the caller prior to doing this.

No Entry Pointer SVMi-8 goes to the designated target Block, when the caller makes no input. It will not prompt the caller prior to doing this. The 'wait for input' is located on page 1 of 5 of the Eclass Block.

Invalid Pointer SVMi-8 goes immediately to the designated target Block, when a caller makes an invalid input. SVMi-8 will not prompt the caller prior to doing this Page 1 of 5 of the EClass block allows for multiple caller mis- takes in a parameter called 'Retries on invalid input'.

QUE-FULL Pointer The next block to go to if the number of callers allowed to hold in queue is exceeded. (See Eclass page 2 of 5).

Note: The <QUE-FULL> Pointer may also be specified in the associated ECLASS Block. However, the <QUE-FULL> Pointer in the EXT Block will take precedence.

REMOTE-FWD Pointer The Remote-Forward pointer is used to display the target extension, when CallForwarding is activated in the extension administration menu. This feature can be set by the Subscriber - (but must first be allowed by administrator - See Call Screening).

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page Voice Mail System OverviewSVMi-8 System Auto AttendantSystem Capacities Page Serial Interface Reset ButtonHardware Description SBC SVMi-8 MotherboardRun Status LED Back Plane ConnectorHDD Access LED LED IndicationsMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing or Removing the Hard Disk Drive Installing Individual SVMi-8 ComponentsInstalling a Voice Processing Module Removing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterInstalling the Compact Flash CF Adapter System Programming SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure Power UPCorrect System Shutdown Testing the HardwareLocal Programming Connecting Optional EquipmentSerial Communication PC Connection Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Subscriber Auto ConfigurationQuick Setup System AdministrationApplications Administrator System AdministratorEquipment Requirements Programming MethodsScreen Interface Knowledge RequirementsGetting Help Using the Screen InterfaceLogging Editing and Moving within a Field Dtmf System AdministrationAccessing Dtmf System Administration Screen Movement KeysEdit System Prompts Subscriber AdministrationManual Mode Selection Programming Methods DCS / DCS Compact II/ iDCS 500 Related Options SVMi-8 Administration OptionsProgramming Categories Subscriber OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List System Wide Parameters System Wide ParametersEntering a New Subscriber General InformationSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesExit SVMi-8 Display Error LogActivity Log Clear Report Count Backup and RestoreBackup or Restore Dialog Exit to Previous Menu RestorePort Activity System Main Menu By Application Call Distribution Override ModeView System Reports Management InformationMessage Activity Call Distribution To Subscribers Call DistributionBy Port Number Port Utilization By Call Code Call DistributionBy Hour Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsEvent Pointers Extension and Mailbox ObjectsCall Directors Template Blocks Mode Specific Event PointersModes Announcement Block Block Types and DescriptionsAnnouncements Block DescriptionActivity Ann TextCall Director Operating ModeAudioText Librarian AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Bye BlockOpen Audiotext Announcements Directory Block Directory BlockInput Controls Search Targets Search ControlsDirectory Activity Directory Control PromptsSelection Prompts Operating Mode EClass Block EClass BlockExtension Controls Caller Input ControlSystem Caller Options Digit Assignment Transfer Prompts Hold Prompts Digits and PromptsHold Controls Overhead Paging Overhead Paging Dial SettingsOn Hold Information Messages Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Extension BlockOpen Extensions and WorkGroups Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Auto Forward Message Alert Controls NotificationDelivery Schedule Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block MClass BlockMessage Center Controls Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Menu BlockInput Processor Operating Parameters Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnAdditional Input Processor Entries Type ColumnTarget Name Column Activity Mode Block Mode BlockCall Code Processor Query Block Query BlockQuery Script Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockStation Block Matching Dial StringsPrefix and Suffix Call Progress Training Message Waiting Indicator ControlsTransfer Controls Ring And Busy Counts Initial DelaySound And Silence Filters Delay Before ReturningMaximum Sound And Silence Answer DetectionBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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