Samsung SVMi-8 technical manual Important Basic Concepts, Blocks

Page 77

Explanation of Default Configuration

Important Basic Concepts

Blocks

Blocks are the components used to build your individual customer application. All call flow is programmed using these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution.

There are 13 blocks available in the SVMi-8. They are the following:

Announcement Block

Houses up to 15 minutes of recorded voice information for playback in an

 

audiotext application. It is associated with and managed by an Audiotext

 

Librarian.

Audiotext Librarian Block

Manages the Announcement Blocks, that together forms its Audiotext Library.

 

On-demand, it finds and plays the caller specified Announcement(s). Manages

 

Announcement Block retention, recording length and authorizations, and caller

 

replay options. It also controls the caller's path through its library.

Bye Block

Speaks a prompt, usually "Good-bye", then terminates the call session.

Directory Block

This is a utility that sets up the necessary parameters used in the subscriber’s

 

directory list.

EClass Block

This is a class of service block for extensions, and contains additional permis-

 

sions that apply to all extensions in this class.

Extension Block

Represents the subscriber to a caller. Houses subscriber's settings, personal

 

greetings, and call coverage controls such as call blocking and screening.

 

Contains Caller Option Processor and Designated Location facility for routing

 

callers to subscriber's current telephone, regardless of physical location.

 

Multiple subscribers, each with their own Extension Object, can effectively share

 

a single telephone.

List Block

Delivers recorded voice message to a list of mailboxes. May contain other lists

 

as members.

Mailbox Block

Receives, records, sends, and stores multimedia messages. Contains default

 

personal greeting, name and password for the subscriber. This block contains all

 

the parameters for the mailbox including pager and cell phone notification. One

 

usually exists for each phone on the system.

MClass Block

This is a class of service block for Mailboxes, and contains additional permis-

 

sions that apply to all Mailboxes in this class.

Menu Block

Speaks prompts to caller and routes on Input from caller entry. The Auto

 

Attendant Main Menu is an example of a menu block.

Mode Block

Answers incoming calls for assigned port(s) by mode, as assigned in the

 

Schedule Table. Collects and stores CallData in appropriate call session Memory

 

Registers. Can speak salutation prompts.

Query Block

Speaks a question/statement and expects to record a voice and or DTMF

 

response. Delivers recorded response to one or more mailboxes for transcrip-

 

tion.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page SVMi-8 System System OverviewAuto Attendant Voice MailSystem Capacities Page Hardware Description Reset ButtonSBC SVMi-8 Motherboard Serial InterfaceHDD Access LED Back Plane ConnectorLED Indications Run Status LEDMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing or Removing the Hard Disk Drive Installing Individual SVMi-8 ComponentsInstalling a Voice Processing Module Removing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterInstalling the Compact Flash CF Adapter Power Up Procedure SVMi-8 Set Up with DCS Phone SystemsPower UP System ProgrammingCorrect System Shutdown Testing the HardwareLocal Programming Connecting Optional EquipmentSerial Communication PC Connection Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Quick Setup Auto ConfigurationSystem Administration SubscriberApplications Administrator System AdministratorScreen Interface Programming MethodsKnowledge Requirements Equipment RequirementsGetting Help Using the Screen InterfaceLogging Accessing Dtmf System Administration Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldEdit System Prompts Subscriber AdministrationManual Mode Selection Programming Methods Programming Categories SVMi-8 Administration OptionsSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List Entering a New Subscriber System Wide ParametersGeneral Information System Wide ParametersSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesExit SVMi-8 Display Error LogActivity Log Clear Report Count Backup and RestoreBackup or Restore Dialog Exit to Previous Menu RestorePort Activity System Main Menu View System Reports Override ModeManagement Information By Application Call DistributionMessage Activity Call Distribution To Subscribers Call DistributionBy Port Number Port Utilization By Call Code Call DistributionBy Hour Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsEvent Pointers Extension and Mailbox ObjectsCall Directors Template Blocks Mode Specific Event PointersModes Announcements Block Block Types and DescriptionsDescription Announcement BlockActivity Ann TextCall Director Operating ModeAudioText Librarian AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Bye BlockOpen Audiotext Announcements Directory Block Directory BlockInput Controls Search Targets Search ControlsDirectory Activity Directory Control PromptsSelection Prompts Operating Mode Extension Controls EClass BlockCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Prompts Digits and PromptsHold Controls Overhead Paging Overhead Paging Dial SettingsOn Hold Information Messages Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Extension BlockOpen Extensions and WorkGroups Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Auto Forward Message Alert Controls NotificationDelivery Schedule Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block MClass BlockMessage Center Controls Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Menu BlockInput Processor Operating Parameters Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnAdditional Input Processor Entries Type ColumnTarget Name Column Activity Mode Block Mode BlockCall Code Processor Query Block Query BlockQuery Script Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockStation Block Matching Dial StringsPrefix and Suffix Call Progress Training Message Waiting Indicator ControlsTransfer Controls Ring And Busy Counts Initial DelayMaximum Sound And Silence Delay Before ReturningAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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