Samsung SVMi-8 technical manual AudioText Librarian, Operating Mode, Call Director

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Block Types and Descrptions

Operating Mode

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the Schedule Table. This selection allows you to program different destinations called event pointers for each mode. Press return on this field and all the mode blocks will be displayed. Choose the mode for which you would like to program. If you select 'Default' it means all the time - unless another mode is entered to override the default set- ting. If you want the same setting to be in effect all the time, simply program the 'default' mode and leave the set- tings for all other modes blank.

Call Director

This is used to program the target for specific conditions or events. In the case of the announcement block there is only one target. That is the 'Next' event. This determines what block the control will pass to after the current block.

CallDirector Event Pointers To edit an Event Pointer, position the cursor on the event (in this case NEXT is the only available option) and press ENTER to bring up the Target Generator. Select and open the appropriate block type from the Target Generator pick list. This will be the destination to go to 'NEXT’ highlight and open an existing block or cre- ate a new block. Press 'Ctrl + O' to review or edit the selected block.

NEXT Pointer The next block to go to after an announcement has played. This may only be another announcement. If left blank, this announcement is the last to play unless a wild card digit was used to select a list of announcements to play (see the 'Audiotext Librarian' which is used to control Announcement Blocks). Once the last announcement has played, control returns to the audiotext.

AudioText Librarian

Description

This provides the control for Announcement Blocks.

The Audiotext Librarian controls all the prompting and parameters used when recording and playing back announce- ments. This information includes the allowed length of the message and the number of days it will be retained. The Audiotext Librarian Block is used in conjunction with a Menu Block to disseminate information. This block does not contain pointers to announcement blocks. To play an announcement block, a menu is used to collect digits from the caller that match the number of the announcement block, and then the menu block passes control to an Audiotext Librarian. The Audiotext Librarian calls the announcement that matched the digits entered by the caller.

There is no limit to the number of Announcement Blocks a Librarian may manage. Also, an individual Announcement Block may be accessed through different Librarians. This is useful for setting different control conditions for the per- son administering the recordings. The Librarian determines when an announcement should be discarded, based on either elapsed time, or how many times it should be played. The retention time may also be reinitialized each time the Announcement plays. These controls assure the information available is always current.

The CallDirector section of the Audiotext Librarian uses Event Pointers to pass control of the caller after the appro- priate announcements have played.

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page Auto Attendant System OverviewSVMi-8 System Voice MailSystem Capacities Page SBC SVMi-8 Motherboard Reset ButtonHardware Description Serial InterfaceLED Indications Back Plane ConnectorHDD Access LED Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter Power UP SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure System ProgrammingTesting the Hardware Correct System ShutdownSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure System Administration Auto ConfigurationQuick Setup SubscriberSystem Administrator Applications AdministratorKnowledge Requirements Programming MethodsScreen Interface Equipment RequirementsLogging Using the Screen InterfaceGetting Help Screen Movement Keys Dtmf System AdministrationAccessing Dtmf System Administration Editing and Moving within a FieldManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods Subscriber Options SVMi-8 Administration OptionsProgramming Categories DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List General Information System Wide ParametersEntering a New Subscriber System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Management Information Override ModeView System Reports By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Description Block Types and DescriptionsAnnouncements Block Announcement BlockAnn Text ActivityAudioText Librarian Operating ModeCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Controls Search TargetsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode Caller Input Control EClass BlockExtension Controls EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Initial Delay Ring And Busy CountsAnswer Detection Delay Before ReturningMaximum Sound And Silence Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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