Samsung SVMi-8 technical manual Caller Interface, Retention

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Block Types and Descriptions

Caller Interface

Wait for Caller Entry This is the number of seconds, from 0 to 20, SVMi-8 waits for an entry after the caller has been prompted to replay the announcement. The time begins at the end of any prompt that requests an entry from the caller.

Repeat Pmts if NO Entry Indicates the number of times, from 0 to 9, the replay prompt is repeated, if no entry is made by the caller.

Offer to Replay ANN This parameter provides the caller the ability to replay each announcement after play. If this parameter is set to 'N' the caller will not be offered the option of replaying the announcement.

Empty ANN Prompt A prompt that will play when there is no recorded voice for the announcement selected. Valid entries are 0001 - 9999 with blank indicating "say nothing." Press 'Ctrl + O' to review or edit the prompt text.

Disk is Full Prompt A prompt which will be played when the announcement storage unit is unable to record an announcement of the Max ANN Length. Valid entries are 0001 - 9999 with blank indicating "say nothing." Press 'Ctrl + O' to review or edit the prompt text.

Offer To Replay the Prompt A prompt, after the announcement has played, which instructs the caller to dial the Digit to Replay, to hear the announcement again. Valid entries are 0001 - 9999 with blank indicating "say nothing." This prompt will not be played if "digit to replay message" is blank. Press 'Ctrl + O' to review or edit the prompt text.

Get Password Prompt A prompt which instructs the subscriber to enter their admin password. Press 'Ctrl + O' to review the prompt text.

Invalid Entry Prompt The number of the prompt to play if the caller makes an invalid entry. Press 'Ctrl + O' to review the prompt text.

Retention

Days The number of days, from 1 to 999, that the SVMi-8 will retain an announcement if it is not played.

Plays The maximum number of times an announcement will be played before being automatically erased. If set to zero, there is no limit on the number of times played.

Refresh When this parameter is set to 'Y', the announcement(s) played during the call session will have the reten- tion time reset to the value set in the Retention Days parameter of this Audiotext Librarian. If this parameter is set to 'N', the announcement retention time is controlled by the retention time in the announcement.

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page System Overview SVMi-8 SystemAuto Attendant Voice MailSystem Capacities Page Reset Button Hardware DescriptionSBC SVMi-8 Motherboard Serial InterfaceBack Plane Connector HDD Access LEDLED Indications Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing Individual SVMi-8 Components Installing a Voice Processing ModuleInstalling or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Installing the Compact Flash CF AdapterRemoving the Compact Flash CF Adapter SVMi-8 Set Up with DCS Phone Systems Power Up ProcedurePower UP System ProgrammingTesting the Hardware Correct System ShutdownConnecting Optional Equipment Serial Communication PC ConnectionLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure Auto Configuration Quick SetupSystem Administration SubscriberSystem Administrator Applications AdministratorProgramming Methods Screen InterfaceKnowledge Requirements Equipment RequirementsUsing the Screen Interface LoggingGetting Help Dtmf System Administration Accessing Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldSubscriber Administration Manual Mode SelectionEdit System Prompts Programming Methods SVMi-8 Administration Options Programming CategoriesSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List System Wide Parameters Entering a New SubscriberGeneral Information System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogDisplay Error Log Activity LogExit SVMi-8 Backup and Restore Backup or Restore DialogClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Override Mode View System ReportsManagement Information By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Call Code Call Distribution By Hour Port UtilizationBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksExtension and Mailbox Objects Call DirectorsEvent Pointers Mode Specific Event Pointers ModesTemplate Blocks Block Types and Descriptions Announcements BlockDescription Announcement BlockAnn Text ActivityOperating Mode AudioText LibrarianCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Bye Block Open Audiotext AnnouncementsBye Block Directory Block Input ControlsDirectory Block Search Controls Search TargetsDirectory Control Prompts Selection PromptsDirectory Activity Operating Mode EClass Block Extension ControlsCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold ControlsHold Prompts Overhead Paging Dial Settings On Hold Information MessagesOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Extension Block Open Extensions and WorkGroupsExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Alert Controls Notification Delivery ScheduleMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters MClass Block Message Center ControlsMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Menu Block Input Processor Operating ParametersMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutType Column Target Name ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Block Query ScriptQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockMatching Dial Strings Prefix and SuffixStation Block Message Waiting Indicator Controls Transfer ControlsCall Progress Training Initial Delay Ring And Busy CountsDelay Before Returning Maximum Sound And SilenceAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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