Samsung SVMi-8 technical manual Modes, Mode Specific Event Pointers, Template Blocks

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Explanation of Default Configuration

TYPE, is the type of Block to pass control to, there are five types of ACTIONS: GOTO, TRANSLATE, PASSWORD then GOTO, SEARCH ON, and FILE.

The TARGET is the Name of the Block to pass control to next.

Modes

At any time of the day the SVMi-8 system is in a specific operating mode. This may be as simple as Day Mode (business hours) or Night Mode (business closed) or it can be very complex (Special Mode for Port 2 Only, on July 19th between 7 and 8 p.m.). New modes may be added as needed. The times that operating modes are effective are defined in the Schedule Table. The behavior of the SVMi-8 when it answers a new call during each specific operating mode is defined in the Mode Block.

SVMi-8 can be made to change modes either manually, by using Special Administrative commands, or automatically as specified in the Schedule Table.

Mode Specific Event Pointers

When programming any block that defines event targets (exit points from the block) the SVMi-8 will first ask you to select a mode. This allows the exit destinations to be different for each mode.

For example, the next pointer might access an announcement informing callers of special daytime sales events dur- ing the 'Day' Mode, but after 5:00 p.m., it would pass control to a different announcement about evening shopping hours, during 'Night' Mode.

Pointers set in the 'Default' mode are always in effect unless the same pointer is set in another Operating Mode. The SVMi-8 will display 'Default' mode pointers in a block while viewing pointers in another mode. The 'Default' mode pointers will be grayed out to denote that they are not in the current mode.

Each Operating Mode is given an unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing mode name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its corresponding Number.

The mode number and name are associated with the block's pointers, not the block itself. This allows one block to route calls to different destinations in different modes, using different Targets for the pointers' various mode refer- ences.

Template Blocks

To simplify creating multiple blocks of a given type, SVMi-8 provides a template for each type of block. Templates have default values preset for many of their parameters. You may change these defaults and save the modified Template, or by using the 'Save As...' option , create a new block of that type, while preserving the original template. Each time a block is created, it will be initialized with the parameter values which are set in the template. This is par- ticularly useful when building mailbox and extension blocks for subscribers, where many of the parameter settings will be uniform from subscriber to subscriber.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page Voice Mail System OverviewSVMi-8 System Auto AttendantSystem Capacities Page Serial Interface Reset ButtonHardware Description SBC SVMi-8 MotherboardRun Status LED Back Plane ConnectorHDD Access LED LED IndicationsMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter System Programming SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure Power UPCorrect System Shutdown Testing the HardwareSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Subscriber Auto ConfigurationQuick Setup System AdministrationApplications Administrator System AdministratorEquipment Requirements Programming MethodsScreen Interface Knowledge RequirementsLogging Using the Screen InterfaceGetting Help Editing and Moving within a Field Dtmf System AdministrationAccessing Dtmf System Administration Screen Movement KeysManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods DCS / DCS Compact II/ iDCS 500 Related Options SVMi-8 Administration OptionsProgramming Categories Subscriber OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List System Wide Parameters System Wide ParametersEntering a New Subscriber General InformationSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu By Application Call Distribution Override ModeView System Reports Management InformationMessage Activity Call Distribution To Subscribers Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Announcement Block Block Types and DescriptionsAnnouncements Block DescriptionActivity Ann TextAudioText Librarian Operating ModeCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Targets Search ControlsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode EClass Block EClass BlockExtension Controls Caller Input ControlSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Ring And Busy Counts Initial DelaySound And Silence Filters Delay Before ReturningMaximum Sound And Silence Answer DetectionBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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