Samsung SVMi-8 technical manual Feature Descriptions, System Features

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Software Features

Feature Descriptions

SYSTEM FEATURES

Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller.

Expandable The SVMi-8 can be easily field upgraded from 4 ports, to 8 ports by simply adding an additional 4 port Voice Processing Module. This upgrade doubles the call handling capabilities of the system.

Fax Detection and Transfer The SVMi-8 can detect a fax call and transfer it to any extension in the system. This detection can be enabled at any 'menu' and assigned different destinations. For instance, in a menu offering choices for sales a fax tone would be sent to the sales fax machine, but in a menu offering choices for the finance depart- ment a fax tone would be sent to the finance fax machine.

Flexible Numbering Plan An organization can assign an extension, a mailbox, or an announcement to any identifi- cation number from one to ten digits. All of these resources can share the same identification numbering plan with- out conflict. For example, an organization can have, in one SVMi-8 system, an extension numbered 123, a mailbox numbered 123 and an announcement numbered 123. In addition, the SVMi-8 can distinguish between variable length identification numbers beginning with the same digit, such as extension number 1, or 12, or 1234567890.

Keyset Display and Soft Key Support If you have a display keyset the number of new messages will be displayed on it. The display will also echo many of the options available. You will be able to negotiate through the

SVMi-8 menus using the keyset display and the soft keys below the display to respond to the prompts.

MOH Supply Music or announcements may be recorded in the SVMi-8 memory and used by the phone system for Music On Hold. The recorded announcement or music will play in a continuous loop and may be used to provide custom on hold announcements or promotional messages.

Multiple Mailbox Support The SVMi-8 can, in principle, support up to 1000 mailboxes, although obviously the 8 port hardware places practical limits on the system according to the individual system traffic, and type of application.

Operating Mode-Oriented Call Processing The SVMi-8 can be configured to automatically change between up to 99 different customer operating modes, based upon the time of day, day of week, or specific calendar date. During an operating mode, every aspect of the call automation application, including port utilization; caller scripts; routing solu- tions; call coverage options; and even an individual subscriber's mailbox prompting can be customized to meet the organization's operating requirements. SVMi-8's Schedule Table automatically changes to the correct mode without human involvement.

Operating Mode Override Under exceptional circumstances, such as adverse weather conditions or other organiza- tional emergencies when the office may be inaccessible, the administrator can override the Schedule Table. The administrator calls the SVMi-8, enters the administrative password, and selects a new operating mode for any or all ports. The new operating mode can be programmed for the circumstances, or the administrator can simply record a new company greeting which explains the circumstances to callers.

Proprietary Design The SVMi-8 is designed to work specifically with the DCS COMPACT II, DCS and iDCS 500. This allows tighter integration with the phone system and allows for enhanced features like Call Record, Answer Machine Emulation and Display and Soft Key support not normally available with third party Voice Mail / Auto Attendant sys- tems.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page SVMi-8 System System OverviewAuto Attendant Voice MailSystem Capacities Page Hardware Description Reset ButtonSBC SVMi-8 Motherboard Serial InterfaceHDD Access LED Back Plane ConnectorLED Indications Run Status LEDMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing or Removing the Hard Disk Drive Installing Individual SVMi-8 ComponentsInstalling a Voice Processing Module Removing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterInstalling the Compact Flash CF Adapter Power Up Procedure SVMi-8 Set Up with DCS Phone SystemsPower UP System ProgrammingCorrect System Shutdown Testing the HardwareLocal Programming Connecting Optional EquipmentSerial Communication PC Connection Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Quick Setup Auto ConfigurationSystem Administration SubscriberApplications Administrator System AdministratorScreen Interface Programming MethodsKnowledge Requirements Equipment RequirementsGetting Help Using the Screen InterfaceLogging Accessing Dtmf System Administration Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldEdit System Prompts Subscriber AdministrationManual Mode Selection Programming Methods Programming Categories SVMi-8 Administration OptionsSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List Entering a New Subscriber System Wide ParametersGeneral Information System Wide ParametersSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesExit SVMi-8 Display Error LogActivity Log Clear Report Count Backup and RestoreBackup or Restore Dialog Exit to Previous Menu RestorePort Activity System Main Menu View System Reports Override ModeManagement Information By Application Call DistributionMessage Activity Call Distribution To Subscribers Call DistributionBy Port Number Port Utilization By Call Code Call DistributionBy Hour Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsEvent Pointers Extension and Mailbox ObjectsCall Directors Template Blocks Mode Specific Event PointersModes Announcements Block Block Types and DescriptionsDescription Announcement BlockActivity Ann TextCall Director Operating ModeAudioText Librarian AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Bye BlockOpen Audiotext Announcements Directory Block Directory BlockInput Controls Search Targets Search ControlsDirectory Activity Directory Control PromptsSelection Prompts Operating Mode Extension Controls EClass BlockCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Prompts Digits and PromptsHold Controls Overhead Paging Overhead Paging Dial SettingsOn Hold Information Messages Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Extension BlockOpen Extensions and WorkGroups Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Auto Forward Message Alert Controls NotificationDelivery Schedule Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block MClass BlockMessage Center Controls Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Menu BlockInput Processor Operating Parameters Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnAdditional Input Processor Entries Type ColumnTarget Name Column Activity Mode Block Mode BlockCall Code Processor Query Block Query BlockQuery Script Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockStation Block Matching Dial StringsPrefix and Suffix Call Progress Training Message Waiting Indicator ControlsTransfer Controls Ring And Busy Counts Initial DelayMaximum Sound And Silence Delay Before ReturningAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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