Samsung SVMi-8 technical manual User Defined Event Pointers, Input Value Column

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Block Types and Descriptions

INPUT from This is a display only field, referencing what Input Source this Menu is using. See 'Input From...'.

Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block from the Target Generator pick list and press ENTER. Press ‘Ctrl+ O’ to review or edit the selected Block. Note that the Page 3, Menu Block provides space to add Event Pointers as they may be needed.

NO-ENTRY Pointer The Block that the SVMi-8 will execute next if the caller makes no entry in this MENU.

INVALID Pointer The Block that the SVMi-8 will execute next if the caller has made too many invalid entries (deter- mined by Retries allowed) or a search on a value other than ENTRY failed to find a match.

FAXCALL Pointer The Block that the SVMi-8 will execute next after hearing a FAX Tone. This applies only when the FAX machine is an extension of the telephone system.

User Defined Event Pointers

These are the event pointers the user enters to customize how that the SVMi-8 functions. They include all the entries below FAXCALL.

Input Value Column

The Input value is a defined event pointers that directs the SVMi-8 to other Blocks. The Input Processor contains Input Pointers that determine which Application Block receives control of the call next. Upon finding a match, it examines the type of action specified in that pointer and passes control to the object named in the pointer's target. These pointers may go directly to an object (with or without requiring the caller to enter a password), translate the Input Value to a new value or search a large array of objects for one matching the Input Value.

To edit User Defined Event Pointers, highlight a new or existing field and press ENTER. Enter the input value and press ENTER to bring up the Action pick list. Highlight the appropriate Action and press ENTER. Select a Block type from the Target Generator pick list and press ENTER. Choose a new or existing Block and press ENTER.

Press ‘Ctrl + O’ to review or edit the chosen Block.

The input value can be any digits that are to be processed by the Menu. These can be digits dialed by the caller or digits passed from previous blocks. The origin for these digits are determined by the contents of the 'input FROM…" field.

A question mark, "?", may be used as the INPUT value to apply to a set of caller entries. An INPUT value of <2??> will match any 3 digit entry beginning with the digit '2'. An INPUT value of "4?57" will apply to all 4 digit entries beginning with the digit '4', ending with the digits '57' and having any value in the second digit. The Wild Card is placed in the INPUT value to indicate that any digit entered in that position will qualify as a match. The "?" character may also be used in a translation to indicate that the translated value should include the character which is in the position of the corresponding "?" in the pointer INPUT value. A dot (.) is used in the translation value to indicate that the corresponding "?" in the INPUT value should be discarded.

When searching for a match to a caller entry or for a particular pointer, SVMi-8 follows a consistent sequence. MENU Blocks require a more elaborate search than other Blocks. However, the pattern is consistent. It looks for the most specific match. A direct digit match on an INPUT value takes precedence over a wild card match. Also, a wild card pointer with a lesser number of "?" characters will precede one with a greater number. A match on a pointer in the current mode of operation takes precedence over a pointer in Default mode.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page SVMi-8 System System OverviewAuto Attendant Voice MailSystem Capacities Page Hardware Description Reset ButtonSBC SVMi-8 Motherboard Serial InterfaceHDD Access LED Back Plane ConnectorLED Indications Run Status LEDMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing Individual SVMi-8 Components Installing a Voice Processing ModuleInstalling or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Installing the Compact Flash CF AdapterRemoving the Compact Flash CF Adapter Power Up Procedure SVMi-8 Set Up with DCS Phone SystemsPower UP System ProgrammingCorrect System Shutdown Testing the HardwareConnecting Optional Equipment Serial Communication PC ConnectionLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Quick Setup Auto ConfigurationSystem Administration SubscriberApplications Administrator System AdministratorScreen Interface Programming MethodsKnowledge Requirements Equipment RequirementsUsing the Screen Interface LoggingGetting Help Accessing Dtmf System Administration Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldSubscriber Administration Manual Mode SelectionEdit System Prompts Programming Methods Programming Categories SVMi-8 Administration OptionsSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List Entering a New Subscriber System Wide ParametersGeneral Information System Wide ParametersSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesDisplay Error Log Activity LogExit SVMi-8 Backup and Restore Backup or Restore DialogClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu View System Reports Override ModeManagement Information By Application Call DistributionMessage Activity Call Distribution To Subscribers Call DistributionBy Call Code Call Distribution By Hour Port UtilizationBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsExtension and Mailbox Objects Call DirectorsEvent Pointers Mode Specific Event Pointers ModesTemplate Blocks Announcements Block Block Types and DescriptionsDescription Announcement BlockActivity Ann TextOperating Mode AudioText LibrarianCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Open Audiotext AnnouncementsBye Block Directory Block Input ControlsDirectory Block Search Targets Search ControlsDirectory Control Prompts Selection PromptsDirectory Activity Operating Mode Extension Controls EClass BlockCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold ControlsHold Prompts Overhead Paging Dial Settings On Hold Information MessagesOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Open Extensions and WorkGroupsExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Alert Controls Notification Delivery ScheduleMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block Message Center ControlsMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Input Processor Operating ParametersMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnType Column Target Name ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Block Query ScriptQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockMatching Dial Strings Prefix and SuffixStation Block Message Waiting Indicator Controls Transfer ControlsCall Progress Training Ring And Busy Counts Initial DelayMaximum Sound And Silence Delay Before ReturningAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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