Samsung technical manual System Overview, SVMi-8 System, Auto Attendant, Voice Mail

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System Overview

The SVMi-8 System

The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity.

The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily upgraded to handle up to 8 calls simultaneously.

No external line or power connections are necessary, these are accomplished directly through the phone system.

At the time of this writing the memory capacity is about 100 hours, although as time goes on, improvements in technology will allow for changes in storage time.

The SVMi-8's modular design allows it to be expanded to add voice ports as need- ed. Only one SVMi-8 card can be installed in a system, do not use other voice mail system in combination with the SVMi-8.

Auto Attendant

The SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department.

The SVMi-8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a pre recorded greeting, and offering the caller several possible dialing options including dialing another extension number, transferring to an operator, accessing pre recorded information or connecting to voice mail.

Voice Mail

Voice Mail provides a service if called stations are unavailable. Upon dialing an extension number, callers may be routed directly to voice mail or transferred to the extension first. The call may be forwarded from the station accord- ing to various conditions (busy, no answer or all the time).

Each mailbox will answer calls with a custom greeting in the mailbox owner’s own voice. The caller can then leave a message.

The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages. Many options are available to handle the message (see SVMi-8 user guide for more details).

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page Auto Attendant System OverviewSVMi-8 System Voice MailSystem Capacities Page SBC SVMi-8 Motherboard Reset ButtonHardware Description Serial InterfaceLED Indications Back Plane ConnectorHDD Access LED Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing Individual SVMi-8 Components Installing a Voice Processing ModuleInstalling or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Installing the Compact Flash CF AdapterRemoving the Compact Flash CF Adapter Power UP SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure System ProgrammingTesting the Hardware Correct System ShutdownConnecting Optional Equipment Serial Communication PC ConnectionLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure System Administration Auto ConfigurationQuick Setup SubscriberSystem Administrator Applications AdministratorKnowledge Requirements Programming MethodsScreen Interface Equipment RequirementsUsing the Screen Interface LoggingGetting Help Screen Movement Keys Dtmf System AdministrationAccessing Dtmf System Administration Editing and Moving within a FieldSubscriber Administration Manual Mode SelectionEdit System Prompts Programming Methods Subscriber Options SVMi-8 Administration OptionsProgramming Categories DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List General Information System Wide ParametersEntering a New Subscriber System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogDisplay Error Log Activity LogExit SVMi-8 Backup and Restore Backup or Restore DialogClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Management Information Override ModeView System Reports By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Call Code Call Distribution By Hour Port UtilizationBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksExtension and Mailbox Objects Call DirectorsEvent Pointers Mode Specific Event Pointers ModesTemplate Blocks Description Block Types and DescriptionsAnnouncements Block Announcement BlockAnn Text ActivityOperating Mode AudioText LibrarianCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Bye Block Open Audiotext AnnouncementsBye Block Directory Block Input ControlsDirectory Block Search Controls Search TargetsDirectory Control Prompts Selection PromptsDirectory Activity Operating Mode Caller Input Control EClass BlockExtension Controls EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold ControlsHold Prompts Overhead Paging Dial Settings On Hold Information MessagesOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Extension Block Open Extensions and WorkGroupsExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Alert Controls Notification Delivery ScheduleMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters MClass Block Message Center ControlsMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Menu Block Input Processor Operating ParametersMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutType Column Target Name ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Block Query ScriptQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockMatching Dial Strings Prefix and SuffixStation Block Message Waiting Indicator Controls Transfer ControlsCall Progress Training Initial Delay Ring And Busy CountsAnswer Detection Delay Before ReturningMaximum Sound And Silence Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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