Samsung SVMi-8 technical manual Public Caller Interface

Page 121

Block Types and Descriptions

Public Caller Interface

Wait For Caller Entry This is the number of seconds, from 1 to 99, that the SVMi-8 waits for an entry during the message editing and message retrieval operation. The time begins at the end of speaking the prompt that requests an entry from the caller. Upon entry of the first digit, the time is reset so that the caller has the full Wait for Caller Entry time to enter another digit.

Retries If INVALID Entry This specifies the number of times, from 0 to 99, a caller may re-enter his password if an invalid password was entered. This also applies if a caller makes an invalid entry while recording/editing a message.

Repeat Prompts No Entry The number of times, from 1 to 99, to repeat prompts while the caller is recording/edit- ing a message. If the caller does not respond to the prompts after this number of attempts, the SVMi-8 will go to the next Block specified by <Pub-Msg>.

Record Silence Time Out This is the amount of time in seconds that SVMi-8 will listen to caller silence before assuming the caller has stopped talking.

Digit for Operator Assistance The Operator digit, when defined, allows the caller, while listening to the subscribers personal greeting or recording a message, to press a specific digit to transfer to the operator defined by the 'OPERA- TOR' pointer.

Digit to Skip Greeting The digit to skip the greeting, when defined, allows the caller, while listening to the sub- scribers personal greeting, to enter a specific DTMF digit to skip the greeting and enter record mode.

Digit to Escape The ESCape digit controls the following functions when using a mailbox:

1)In the mailbox public mode, if entered while the mailbox greeting is being played or any time prior to the caller beginning to speak, the message is canceled and SVMi-8 exits the mailbox using the <PUB-ESC> pointer. If entered after the caller begins, it will terminate the recording (just as with any other DTMF tone).

2)Used to exit from the opening menu of the mailbox or List box user mode. SVMi-8 will use the <USER-EXIT> pointer to determine where to go next.

3)In the mailbox or List box user mode, the Escape digit is generally used as a "cancel" key to abort the current operation and return to the previous one.

Note: Escape digit and Admin digit should not be set to the same digit.

Digit to Log in as user (Administration Digit) The Admin digit controls the following functions:

1)In the mailbox or List public mode, if entered at any time prior to the (beep) signaling the beginning of recording a message SVMi-8 will switch immediately to the user mode, requesting a password to be entered for the sub- scriber access to the mailbox.

2)When sending a message, recorded in the mailbox user mode, prefacing the mailbox number with the Admin digit will request delivery confirmation.

Note: Escape digit and Admin digit should not be set to the same digit.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page SVMi-8 System System OverviewAuto Attendant Voice MailSystem Capacities Page Hardware Description Reset ButtonSBC SVMi-8 Motherboard Serial InterfaceHDD Access LED Back Plane ConnectorLED Indications Run Status LEDMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter Power Up Procedure SVMi-8 Set Up with DCS Phone SystemsPower UP System ProgrammingCorrect System Shutdown Testing the HardwareSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Quick Setup Auto ConfigurationSystem Administration SubscriberApplications Administrator System AdministratorScreen Interface Programming MethodsKnowledge Requirements Equipment RequirementsLogging Using the Screen InterfaceGetting Help Accessing Dtmf System Administration Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods Programming Categories SVMi-8 Administration OptionsSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List Entering a New Subscriber System Wide ParametersGeneral Information System Wide ParametersSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu View System Reports Override ModeManagement Information By Application Call DistributionMessage Activity Call Distribution To Subscribers Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Announcements Block Block Types and DescriptionsDescription Announcement BlockActivity Ann TextAudioText Librarian Operating ModeCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Targets Search ControlsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode Extension Controls EClass BlockCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Ring And Busy Counts Initial DelayMaximum Sound And Silence Delay Before ReturningAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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