Samsung SVMi-8 technical manual Open Block Table, Save Application

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System Main Menu

Open Block Table

To Open a Block Table, from the System Main Menu select OPEN BLOCK TABLE and press ENTER.

The Block Table is used for building SVMi-8 call routing applications. This is the most frequently accessed area in the SVMi-8 and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.

Because most of the programming for any customer, will usually be in the Block Tables, these are dealt with sepa- rately in the next section. For more information on building call routing applications see BLOCK TABLES.

Save Application

If changes are made to the customer database they are not immediately saved. The save will only take place if:

a)The administrator reboots the system after gracefully exiting using 'Operating Utilities' and 'Exit SVMi-8'.

OR

b)The nightly maintenance runs. This happens each night at 3 a.m.

The save application option forces the changes to be written to the database immediately. This will ensure that if the SVMi-8 looses power between the time that the changes are made and the nightly maintenance, the changes will be preserved.

Warning: For this data to be saved the SVMi-8 must lock its ports temporarily. Any idle ports are immediately locked. As ports become free they are also locked. When all ports are locked the data will be backed up and the ports placed back online.

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page System Overview SVMi-8 SystemAuto Attendant Voice MailSystem Capacities Page Reset Button Hardware DescriptionSBC SVMi-8 Motherboard Serial InterfaceBack Plane Connector HDD Access LEDLED Indications Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing or Removing the Hard Disk Drive Installing Individual SVMi-8 ComponentsInstalling a Voice Processing Module Removing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterInstalling the Compact Flash CF Adapter SVMi-8 Set Up with DCS Phone Systems Power Up ProcedurePower UP System ProgrammingTesting the Hardware Correct System ShutdownLocal Programming Connecting Optional EquipmentSerial Communication PC Connection Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure Auto Configuration Quick SetupSystem Administration SubscriberSystem Administrator Applications AdministratorProgramming Methods Screen InterfaceKnowledge Requirements Equipment RequirementsGetting Help Using the Screen InterfaceLogging Dtmf System Administration Accessing Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldEdit System Prompts Subscriber AdministrationManual Mode Selection Programming Methods SVMi-8 Administration Options Programming CategoriesSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List System Wide Parameters Entering a New SubscriberGeneral Information System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogExit SVMi-8 Display Error LogActivity Log Clear Report Count Backup and RestoreBackup or Restore Dialog Restore Exit to Previous MenuPort Activity System Main Menu Override Mode View System ReportsManagement Information By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Port Number Port Utilization By Call Code Call DistributionBy Hour Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksEvent Pointers Extension and Mailbox ObjectsCall Directors Template Blocks Mode Specific Event PointersModes Block Types and Descriptions Announcements BlockDescription Announcement BlockAnn Text ActivityCall Director Operating ModeAudioText Librarian Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Bye Block Bye BlockOpen Audiotext Announcements Directory Block Directory BlockInput Controls Search Controls Search TargetsDirectory Activity Directory Control PromptsSelection Prompts Operating Mode EClass Block Extension ControlsCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Prompts Digits and PromptsHold Controls Overhead Paging Overhead Paging Dial SettingsOn Hold Information Messages Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Extension Block Extension BlockOpen Extensions and WorkGroups Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Auto Forward Message Alert Controls NotificationDelivery Schedule Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters MClass Block MClass BlockMessage Center Controls Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Menu Block Menu BlockInput Processor Operating Parameters Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutAdditional Input Processor Entries Type ColumnTarget Name Column Activity Mode Block Mode BlockCall Code Processor Query Block Query BlockQuery Script Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockStation Block Matching Dial StringsPrefix and Suffix Call Progress Training Message Waiting Indicator ControlsTransfer Controls Initial Delay Ring And Busy CountsDelay Before Returning Maximum Sound And SilenceAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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