Samsung SVMi-8 technical manual Access Manager

Page 19

Software Features

Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing.

Maximum Greeting Length The maximum greeting length can be configured for each subscriber. For example, greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and production staff two minutes.

Multiple Call Handling The SVMi-8 can answer and process up to 8 calls simultaneously, with an additional VPM installed.

Multiple Language Support The SVMi-8 can support multiple languages, if they have been installed. Callers may select a language option at the beginning of the call and continue in the chosen language. Additionally, each mailbox may be assigned a default language, so that each subscriber can use a specific language. Check with your Samsung Representative for language availability.

Operator Access Callers may connect with an available operator any time by dialing 0.

Single Digit Call Routing A menu processor can be configured to recognize single digit routing options, or use the same digit as the leading entry of a multidigit routing option. For example, in the menu processor, "1" can be used to route a caller to the sales department and "103" to transfers the caller to a subscriber's extension.

ACCESS MANAGER

The Access Manager is used to manage callers that are trying to reach an individual subscriber. The mailbox owner may prevent calls from ringing at their extension, or have the calls transferred to any other extension in the phone system, transferred off-site to any other phone number, or screen the call before answering them. Any of these con- ditions can be set to be active until a specified time. The SVMi-8 can even be set with a high priority 'Find Me' instruction that will try to reach the subscriber at multiple locations.

Call Blocking While a subscriber has call blocking set active, the SVMi-8 does not attempt to transfer a caller to the subscriber's extension. Instead, it immediately plays the subscriber's Call Blocking Greeting - if recorded. If the Call Blocking Greeting is not recorded, SVMi-8 plays the subscriber's Primary No-Answer Greeting - if recorded. When that greeting is not recorded, SVMi-8 advises the caller that the called party is not available and offers to the caller additional options.

A subscriber sets Call Blocking active through Access Manager Services. After activating Call Blocking, the sub- scriber is prompted to indicate how long blocking is to remain active. This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and minute, or until further notice.

Call Forwarding Forward All Calls allows a subscriber to have their incoming calls answered by an associate at another internal extension - it is not used to forward calls to an external telephone number. To have calls connected an external number, the subscriber use the Designated Location Service.

When calls are forwarded to another associate's extension, a caller entering the forwarder's extension number will immediately hear…"Transferring to 'Called Party's Name'. Calls are being forwarded to 'Associate's Name'". If the associate answers the call, the associate will be prompted as to who the call is forwarded from.

This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and minute, or until further notice.

13

Page 18 Page 20
Image 19
Page 18 Page 20
Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page Voice Mail System OverviewSVMi-8 System Auto AttendantSystem Capacities Page Serial Interface Reset ButtonHardware Description SBC SVMi-8 MotherboardRun Status LED Back Plane ConnectorHDD Access LED LED IndicationsMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter System Programming SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure Power UPCorrect System Shutdown Testing the HardwareSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Subscriber Auto ConfigurationQuick Setup System AdministrationApplications Administrator System AdministratorEquipment Requirements Programming MethodsScreen Interface Knowledge RequirementsLogging Using the Screen InterfaceGetting Help Editing and Moving within a Field Dtmf System AdministrationAccessing Dtmf System Administration Screen Movement KeysManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods DCS / DCS Compact II/ iDCS 500 Related Options SVMi-8 Administration OptionsProgramming Categories Subscriber OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List System Wide Parameters System Wide ParametersEntering a New Subscriber General InformationSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu By Application Call Distribution Override ModeView System Reports Management InformationMessage Activity Call Distribution To Subscribers Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Announcement Block Block Types and DescriptionsAnnouncements Block DescriptionActivity Ann TextAudioText Librarian Operating ModeCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Targets Search ControlsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode EClass Block EClass BlockExtension Controls Caller Input ControlSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Ring And Busy Counts Initial DelaySound And Silence Filters Delay Before ReturningMaximum Sound And Silence Answer DetectionBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
Related manuals
Manual 15 pages 36.27 Kb

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
Top Page Image Contents