Samsung SVMi-8 technical manual Voice Mail Features

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Software Features

Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability. When a subscriber does not answer a call, the subscriber's personal greeting can contain an option to be paged. When the caller elects to have the subscriber paged, the SVMi-8 parks the call and plays a prompt through the overhead paging facility that contains the subscriber's name and a pick-up code. The SVMi-8 waits a programmable period of time for the subscriber to pick-up the call. When the call is not picked up, the SVMi-8 notifies the caller and plays the subscriber's mailbox greeting.

Stored Telephone Numbers A subscriber can store up to five telephone numbers where they can usually be reached, this simplifies the follow me feature as it allows the subscriber to quickly activate commonly used settings.

Weekly Availability Schedule The Weekly Availability Schedule tells SVMi-8 the days of the week, and the hours of the day, that a subscriber is normally available to take calls. When the subscriber does not answer a call during those time periods, the apropriate Day or Night greeting is played. This schedule may be set by the Administrator or the Subscriber.

VOICE MAIL FEATURES

Answer Machine Emulation This feature allows you to monitor calls being left in your voice mail box through the speaker of your keyset. In function it is very much like screening a call on your home answer machine.

Auto Conversation Record With the SVMi-8 card installed in your phone system, you may record all the phone conversations for specific extensions. An optional tone with a programmable delay may be played to alert callers and employees during the recording process. When calls are recorded, any mailbox settings that would normally effect maximum message duration, are ignored.

Note: Call Record utilizes the conference feature. The number of people who can use the CR feature simultaneously, is limited to the number of available conference circuits in the system.

Warning: Before using this feature, make sure that you are not violating any state or federal laws. Some states require that the recorded party be notified. STA is not responsible for any illegal use of this feature.

Auto Forward The Message Auto Forward allows messages left in one mailbox to be automatically forwarded to another mailbox if the message is not listened to. The delay time before the message is forwarded is programmable between 00:00 (immediately) and 23:59 (1 day). After the message is forwarded it may be deleted or saved in the original mailbox. The forwarded message, when accessed by the receiving subscriber, will play "this message was forwarded from 'subscriber recorded name'".

Auto Log In When calling Voice Mail, the system can correctly identify you as the caller and ask for your password (optional). The benefit of this is that you do not have to identify yourself to the SVMi-8, it knows who is calling and what mailbox you want to access.

Auto Message Play Each subscriber may choose to select messages to play (new or old) or may configure their mailbox to automatically play new messages. This is useful if you are in a situation where keystrokes must be kept to a minimum.

Broadcast The designated system administrator can broadcast a message to everyone in the system. Any or all of the subscribers can be given this option.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page SVMi-8 System System OverviewAuto Attendant Voice MailSystem Capacities Page Hardware Description Reset ButtonSBC SVMi-8 Motherboard Serial InterfaceHDD Access LED Back Plane ConnectorLED Indications Run Status LEDMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing Individual SVMi-8 Components Installing a Voice Processing ModuleInstalling or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Installing the Compact Flash CF AdapterRemoving the Compact Flash CF Adapter Power Up Procedure SVMi-8 Set Up with DCS Phone SystemsPower UP System ProgrammingCorrect System Shutdown Testing the HardwareConnecting Optional Equipment Serial Communication PC ConnectionLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Quick Setup Auto ConfigurationSystem Administration SubscriberApplications Administrator System AdministratorScreen Interface Programming MethodsKnowledge Requirements Equipment RequirementsUsing the Screen Interface LoggingGetting Help Accessing Dtmf System Administration Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldSubscriber Administration Manual Mode SelectionEdit System Prompts Programming Methods Programming Categories SVMi-8 Administration OptionsSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List Entering a New Subscriber System Wide ParametersGeneral Information System Wide ParametersSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesDisplay Error Log Activity LogExit SVMi-8 Backup and Restore Backup or Restore DialogClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu View System Reports Override ModeManagement Information By Application Call DistributionMessage Activity Call Distribution To Subscribers Call DistributionBy Call Code Call Distribution By Hour Port UtilizationBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsExtension and Mailbox Objects Call DirectorsEvent Pointers Mode Specific Event Pointers ModesTemplate Blocks Announcements Block Block Types and DescriptionsDescription Announcement BlockActivity Ann TextOperating Mode AudioText LibrarianCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Open Audiotext AnnouncementsBye Block Directory Block Input ControlsDirectory Block Search Targets Search ControlsDirectory Control Prompts Selection PromptsDirectory Activity Operating Mode Extension Controls EClass BlockCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold ControlsHold Prompts Overhead Paging Dial Settings On Hold Information MessagesOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Open Extensions and WorkGroupsExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Alert Controls Notification Delivery ScheduleMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block Message Center ControlsMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Input Processor Operating ParametersMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnType Column Target Name ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Block Query ScriptQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockMatching Dial Strings Prefix and SuffixStation Block Message Waiting Indicator Controls Transfer ControlsCall Progress Training Ring And Busy Counts Initial DelayMaximum Sound And Silence Delay Before ReturningAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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