Samsung SVMi-8 technical manual Digit Assignment, Caller Entry Options

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Block Types and Descriptions

KEY The search is based on input that has been stored in the KEY register that existed upon entry to the cur- rent MENU Block. After all <TRANSLATION> operations have been performed and a match has been found, the new search value is stored in KEY register for later use.

Store INPUT In Store the input to this menu in the CID, FwdID, TRUNK call session memory register for use as input to subsequent MENU search This is used for basic system integration with the phone system. To change this value, highlight this field an press ENTER to bring up a pick list of appropriate values. Highlight the desired value and press ENTER. The LANG Register is used to store the language option selected by the caller

Digit Assignment

Administration Normally the "#" key is used as a prefix for signaling administrative functions. When it is the first digit pressed, it does not count as one of the digits pressed, when compared to Maximum Caller Entry Digits. In other words, if a caller enters #123, it will count as a total of 3 digits. Some applications may require restriction of administrative capabilities on specific ports or MENUs. This can be accomplished by setting Administration digit value to blank in the MENU Blocks where administration is not allowed. Allowable inputs are 0 - 9, '#', '✱', 'a', 'b', 'c', 'd'. Note: Administration and Escape digits should never be set to the same value.

Escape The Escape digit (normally the '✱' key) causes an immediate exit from a request for digit entry. When the Escape digit is pressed SVMi-8 will not wait for any subsequent digits to be pressed. The INPUT value will include any digits entered before the Escape digit as well as the Escape digit itself. Note: Administration and Escape digits should never be set to the same value.

Caller ENTRY Options

Prompts 1 through 6 These are the voice prompts that the SVMi-8 speaks when the Menu Block is entered. Menu prompts 1- 6 are spoken in succession and are normally used to prompt the caller for an entry. Allowable inputs include any four digit prompt number (1000 - 9999). A blank entry means "say nothing". To use a different, or cus- tom prompt, highlight the field to be changed and enter the desired prompt number. To review or edit the prompt text, press ‘Ctrl + O’ (O is for Open).

Invalid Condition Pmt The prompt spoken when no match is found during a MENU search. It normally advises the caller that their entry is invalid, try again. Press ‘Ctrl + O’ (O is to Open), to review the prompt text, number, recorded length and date recorded.

Request Password Pmt The prompt which asks the caller to enter a password (when appropriate). The prompt is used when a caller has made an entry that requires a password for access to another Block or perform an adminis- trative function.

Maximum Caller Entry Digits Indicates the maximum number of digits the caller may enter in response to the Menu prompts. The allowable values are 1-10. This should be set to the length of the maximum valid entry in this Menu. If set greater, the SVMi-8 will wait unnecessarily for additional digits to be entered. If the caller enters more than the specified number of digits, the excess will be carried forward to the next Block.

Wait for First Entry Digit This is the time, in seconds (from 0 to 99), that SVMi-8 will wait for the caller to make an entry. This timer begins after the last menu prompt has been spoken.

Wait for Subsequent Digits This is the time, in seconds (from 0 to 99), that SVMi-8 will wait for the caller to make a subsequent entry. This timer begins after the first caller entry digit has been received and resets after each digit pressed by the caller, up to the Max Caller Entry value.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page Voice Mail System OverviewSVMi-8 System Auto AttendantSystem Capacities Page Serial Interface Reset ButtonHardware Description SBC SVMi-8 MotherboardRun Status LED Back Plane ConnectorHDD Access LED LED IndicationsMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter System Programming SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure Power UPCorrect System Shutdown Testing the HardwareSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Subscriber Auto ConfigurationQuick Setup System AdministrationApplications Administrator System AdministratorEquipment Requirements Programming MethodsScreen Interface Knowledge RequirementsLogging Using the Screen InterfaceGetting Help Editing and Moving within a Field Dtmf System AdministrationAccessing Dtmf System Administration Screen Movement KeysManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods DCS / DCS Compact II/ iDCS 500 Related Options SVMi-8 Administration OptionsProgramming Categories Subscriber OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List System Wide Parameters System Wide ParametersEntering a New Subscriber General InformationSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu By Application Call Distribution Override ModeView System Reports Management InformationMessage Activity Call Distribution To Subscribers Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Announcement Block Block Types and DescriptionsAnnouncements Block DescriptionActivity Ann TextAudioText Librarian Operating ModeCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Targets Search ControlsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode EClass Block EClass BlockExtension Controls Caller Input ControlSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Ring And Busy Counts Initial DelaySound And Silence Filters Delay Before ReturningMaximum Sound And Silence Answer DetectionBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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