Samsung SVMi-8 technical manual Action Column, Record length 22 characters Field layout

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Block Types and Descriptions

Action Column

When searching for a match to a caller entry or for a particular pointer, SVMi-8 follows a consistent sequence. MENU Blocks require a more elaborate search than other Blocks. However, the pattern is consistent. It looks for the most specific match. A direct digit match on an INPUT value takes precedence over a wild card match. Also, a wild card pointer with a lesser number of "?" characters will precede one with a greater number. A match on a pointer in the current mode of operation takes precedence over a pointer in Default mode.

MENU Blocks search and give precedence in the following order:

-Translation pointers

-Other Pointers

-Extensions

-Mailboxes

-Announcements

Action Column Options

Goto Specifies the next Block to execute, if the caller's entry matches the INPUT value.

Pass (Password then Goto) Used only with MENU Blocks. A password pointer is used to restrict access to a target Block by requiring the caller to enter a password code before passing control to the target block.

Translations Translates caller entry, telephone system or network integration information to the translated value specified. SVMi-8 then searches for a match, using the translated value.

Search Used only with MENU blocks. This type of ACTION uses the INPUT value to search a specified range of block types to find a Block with a Number that matches and then passes control to the block. More than one Block type may be searched at one time. Valid block types to be searched are Extensions, Mailboxes and Announcements (searched in that order).

File This type of action provides for a large amount of Input values, for a specific MENU, be stored in a database which is accessed at the time the MENU is executing. It directs SVMi-8 to search the specified data base file, located in the DTA directory of the hard disk, for a match to the INPUT value. The two types of data files are POINTER files and SDF files that have the filename extensions of PTR and SDF respectively. These are used in applications that would otherwise require a very large number of individual event pointers to be programmed in a MENU Block. Pointer files (.PTR) are simple text files, which may be produced on a word processor. Each line of a pointer file appears and acts exactly like a pointer on the SVMi-8 screen. This operates as an extension to the event pointers on the MENU Block. Also, a single pointer file can be used for more than one MENU Block. System Data Format (.SDF) files are a universal form of computer generated files. They are composed of individual, fixed-length records of ASCII characters, terminated by carriage return and line feed characters. When SVMi-8 reads this type of file, it treats each record as if it was a translation pointer. The following is the record layout specification:

Record length: 22 characters

Field layout:

Offset 0, Width 10, Left adjusted, padded with spaces, acts as the search value.

Offset 10, Width 10, Left adjusted, padded with spaces, acts as the translation value.

Offset 20, Width 2 Carriage return and line feed characters.

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page Auto Attendant System OverviewSVMi-8 System Voice MailSystem Capacities Page SBC SVMi-8 Motherboard Reset ButtonHardware Description Serial InterfaceLED Indications Back Plane ConnectorHDD Access LED Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter Power UP SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure System ProgrammingTesting the Hardware Correct System ShutdownSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure System Administration Auto ConfigurationQuick Setup SubscriberSystem Administrator Applications AdministratorKnowledge Requirements Programming MethodsScreen Interface Equipment RequirementsLogging Using the Screen InterfaceGetting Help Screen Movement Keys Dtmf System AdministrationAccessing Dtmf System Administration Editing and Moving within a FieldManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods Subscriber Options SVMi-8 Administration OptionsProgramming Categories DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List General Information System Wide ParametersEntering a New Subscriber System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Management Information Override ModeView System Reports By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Description Block Types and DescriptionsAnnouncements Block Announcement BlockAnn Text ActivityAudioText Librarian Operating ModeCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Controls Search TargetsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode Caller Input Control EClass BlockExtension Controls EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Initial Delay Ring And Busy CountsAnswer Detection Delay Before ReturningMaximum Sound And Silence Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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