Samsung SVMi-8 technical manual Dtmf System Administration, Screen Movement Keys, Navigation

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Programming Methods

Screen Movement Keys

Tab

Moves Cursor to NEXT Field or Line (Wraps Around)

Ctrl + Q

Moves Cursor BACK to Previous Field or Line

Arrow Keys

Move Cursor Between Fields or Lines in Arrow Direction

Ctrl + T

Moves Cursor to TOP Field on Screen

Ctrl + B

Moves Cursor to BOTTOM Field on Screen

Ctrl + U

Page Up, Displays Previous Page/Screen

Ctrl + D

Page Down, Displays Next Page/Screen

Editing and Moving within a Field

Delete

Deletes Contents of a Field

Ctrl + Y

Deletes Contents of Field or Line

Backspace

Deletes (1) Character to Left of Insert Point in Field

Navigation

As you move the cursor around in each screen, you will notice that some fields cannot be accessed. This is normal and is intended to simplify the installation.

As the cursor is placed on different fields the data will be shown in different colors.

YELLOW

You may type new data in the selected field.

GREEN

This indicates that the data represents a Block. You may press the ENTER key to select a different

 

block or you may press 'Ctrl + O' to Open the block beneath the cursor. This non-linear method of

 

navigation is extremely flexible as you can easily follow the path of any call. To return to the previ-

 

ous block in this path press 'Ctrl + R'.

DTMF System Administration

Some System Administration functions can be accessed by calling the SVMi-8 from a touch tone phone. These administrative functions allow the System Administrator to:

a)Edit System Prompts

b)Edit (add and remove) Subscribers

c)Change the Operating Mode (Day, Night, etc.)

Accessing DTMF System Administration

To access the DTMF System Administration mode:

1)Call the SVMi-8 and from the Main Menu press the '#' key followed by 3 zeros. If you are answered by a prompt to enter your password you are in a mailbox and must first press '✱' to reach the Main Menu.

2)When prompted, enter the administration password specified in the System Wide Parameters. You will be pre- sented with the System Administration Menu.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page Voice Mail System OverviewSVMi-8 System Auto AttendantSystem Capacities Page Serial Interface Reset ButtonHardware Description SBC SVMi-8 MotherboardRun Status LED Back Plane ConnectorHDD Access LED LED IndicationsMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing or Removing the Hard Disk Drive Installing Individual SVMi-8 ComponentsInstalling a Voice Processing Module Removing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterInstalling the Compact Flash CF Adapter System Programming SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure Power UPCorrect System Shutdown Testing the HardwareLocal Programming Connecting Optional EquipmentSerial Communication PC Connection Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Subscriber Auto ConfigurationQuick Setup System AdministrationApplications Administrator System AdministratorEquipment Requirements Programming MethodsScreen Interface Knowledge RequirementsGetting Help Using the Screen InterfaceLogging Editing and Moving within a Field Dtmf System AdministrationAccessing Dtmf System Administration Screen Movement KeysEdit System Prompts Subscriber AdministrationManual Mode Selection Programming Methods DCS / DCS Compact II/ iDCS 500 Related Options SVMi-8 Administration OptionsProgramming Categories Subscriber OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List System Wide Parameters System Wide ParametersEntering a New Subscriber General InformationSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesExit SVMi-8 Display Error LogActivity Log Clear Report Count Backup and RestoreBackup or Restore Dialog Exit to Previous Menu RestorePort Activity System Main Menu By Application Call Distribution Override ModeView System Reports Management InformationMessage Activity Call Distribution To Subscribers Call DistributionBy Port Number Port Utilization By Call Code Call DistributionBy Hour Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsEvent Pointers Extension and Mailbox ObjectsCall Directors Template Blocks Mode Specific Event PointersModes Announcement Block Block Types and DescriptionsAnnouncements Block DescriptionActivity Ann TextCall Director Operating ModeAudioText Librarian AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Bye BlockOpen Audiotext Announcements Directory Block Directory BlockInput Controls Search Targets Search ControlsDirectory Activity Directory Control PromptsSelection Prompts Operating Mode EClass Block EClass BlockExtension Controls Caller Input ControlSystem Caller Options Digit Assignment Transfer Prompts Hold Prompts Digits and PromptsHold Controls Overhead Paging Overhead Paging Dial SettingsOn Hold Information Messages Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Extension BlockOpen Extensions and WorkGroups Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Auto Forward Message Alert Controls NotificationDelivery Schedule Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block MClass BlockMessage Center Controls Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Menu BlockInput Processor Operating Parameters Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnAdditional Input Processor Entries Type ColumnTarget Name Column Activity Mode Block Mode BlockCall Code Processor Query Block Query BlockQuery Script Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockStation Block Matching Dial StringsPrefix and Suffix Call Progress Training Message Waiting Indicator ControlsTransfer Controls Ring And Busy Counts Initial DelaySound And Silence Filters Delay Before ReturningMaximum Sound And Silence Answer DetectionBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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