Samsung SVMi-8 technical manual Query Script Controls, Transcription

Page 136

Block Types and Descriptions

Exit Prompt This prompt is given after the response has been recorded. It may simply say "Thank you" to acknowl- edge the response or prompt the caller to enter DTMF tones to playback, change, or confirm their response.

Error Prompt This prompt is played if a system error occurs. The most common error condition is that the message storage disk is full. Example: "Sorry. The message storage unit is full. Please hold the line for assistance".

Invalid Prompt This prompt is played to the caller when an invalid DTMF entry is made.

Query Script Controls

Repeat Query (0 - 9) The number of times to repeat the query prompt if the caller does not begin speaking.

Repeat Exit (0 - 9) The number of times to repeat the Exit Prompt if no DTMF has been dialed.

Auto Replay Set this parameter to Y to immediately play back the caller response. Otherwise, set to N.

Last Query If set to "Y" a new message will be created for any subsequent queries during this call session. If this is set to "N" the responses to any additional queries will be appended to the message created during this call session.

Transcription

Header Pmt This prompt is used when the message is being played back. It is followed immediately by the caller's recorded response. Valid entries are 1000 - 9999, with blank indicating "say nothing." To edit, highlight the desired field and enter the four-digit prompt number. Press Ctrl + 'O' to bring up the Prompt Text Generator. Edit or review the prompt as necessary. Example: "Name." (followed by the playback of the name recorded by the caller).

Mailbox: The mailbox to which this response should be sent. If the same mailbox was previously specified by another QUERY Block (during the same call session and the parameter Last Query was set to 'N' in the previous Query Block) the voice response to the current query will be appended to the same voice message, forming a com- posite message. If the mailbox has not been used by another Query block or the parameter Last Query was set to 'Y' in the previous Query Block, a new voice message will be created.

To edit, press ENTER at this field to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected Block.

Caller Interface

Take Input From This is a list of possible input types. This will usually only be Voice or in some cases DTMF.

Maximum Caller Response (1 - 999 seconds) The maximum length of recorded response allowed.

Wait for Voice Response (1 - 9 seconds) This is the time that the SVM will wait for the caller to begin speaking a response to the query.

Wait for DTMF Response (1 - 99 seconds) The time to wait for the caller to enter a DTMF tone in response to the Exit prompt. The time interval begins after the prompt has been played.

84

Page 135 Page 137
Image 136
Page 135 Page 137
Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page System Overview SVMi-8 SystemAuto Attendant Voice MailSystem Capacities Page Reset Button Hardware DescriptionSBC SVMi-8 Motherboard Serial InterfaceBack Plane Connector HDD Access LEDLED Indications Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter SVMi-8 Set Up with DCS Phone Systems Power Up ProcedurePower UP System ProgrammingTesting the Hardware Correct System ShutdownSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure Auto Configuration Quick SetupSystem Administration SubscriberSystem Administrator Applications AdministratorProgramming Methods Screen InterfaceKnowledge Requirements Equipment RequirementsLogging Using the Screen InterfaceGetting Help Dtmf System Administration Accessing Dtmf System AdministrationScreen Movement Keys Editing and Moving within a FieldManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods SVMi-8 Administration Options Programming CategoriesSubscriber Options DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List System Wide Parameters Entering a New SubscriberGeneral Information System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Override Mode View System ReportsManagement Information By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Block Types and Descriptions Announcements BlockDescription Announcement BlockAnn Text ActivityAudioText Librarian Operating ModeCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Controls Search TargetsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode EClass Block Extension ControlsCaller Input Control EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Initial Delay Ring And Busy CountsDelay Before Returning Maximum Sound And SilenceAnswer Detection Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
Related manuals
Manual 15 pages 36.27 Kb

SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
Top Page Image Contents