Samsung SVMi-8 technical manual Remote Programming, Cable

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Connecting Optional Equipment

When this is complete press ‘Ctrl + L’ two or three times to refresh the screen and you should see the SVMi-8 Status Screen. You are now ready to program the system.

!FILE TRANSFER

The Serial Port is primarily designed as a programming interface but may be used to transfer files using the commands XX (transmit file) and RX (receive file).

With an administration terminal connected to the SVMi-8, go to the Port Activity screen and at the '=>' prompt type one of the following commands.

XX - Move a file from the SVMi-8 to the PC attached to the SVMi-8 Serial Port.

Syntax: XX [path] filename. Where [path] filename represents where the source file can be found on the SVMi- 8.

Terminal operation: Open an Xmodem file receive window. (Transfer/Receive Xmodem).

RX - Move a file from the PC attached to the SVMi-8 Serial Port to the SVMi-8.

Syntax: RX [path] filename. Where [path] filename represents where the destination file can be found on the SVMi-8.

Terminal operation: Open an Xmodem file send window (Transfer/Send /Xmodem/filename).

Remote Programming

Connecting to the SVMi-8 system via the modem allows a remote administrator to monitor and provide routine administration without having to be on site.

Connect an analog line to the modem line jack of the modem and connect the modem to the SVMi-8 serial port with a 9 pin female connector.

The Cable

For the cable between the SVMi-8 serial port and the modem, the pin configuration should be a straight through cable with TXD and RXD wires crossed. This would be pins 3 and 2 respectively on the 9 pin connector, or pins 2 and 3 on the 25 pin connector.

To make this cable, start with the standard cable that comes with your modem. This will be a straight through cable, because the cable design assumes that the SVMi-8 COM port uses pin 2 for RXD and pin 3 for TXD, when in fact they are reversed.

To adjust for this, you must cross pins 2 and 3 in the modem cable. The easiest way to do this is use a null modem adapter on one end of the cable.

Note that straight through 9 pin to 25 pin cable does not mean pin 1 to pin 1, pin 4 to pin 4, pin 5 to pin 5, etc. The pin assignments on a 9 pin connector are different than the pin assignments on a 25 pin connector.

To avoid dedicated line charges, you can connect the modem to a single line port from the phone system and use the auto attendant to direct your call to the modem.

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Contents SVMi-8 General Description Copyright Publication InformationTable of Contents Page Voice Mail System OverviewSVMi-8 System Auto AttendantSystem Capacities Page Serial Interface Reset ButtonHardware Description SBC SVMi-8 MotherboardRun Status LED Back Plane ConnectorHDD Access LED LED IndicationsMemory Alternate MemoryTypes of VPM Voice Processing Module VPMSystem Features Software FeaturesAccess Manager Software Features Audiotext Features System Features Feature DescriptionsAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Voiceform Questionnaire Q & a Features Audiotext FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 in a DCS Compact Installing the SVMi-8 Card in the Phone SystemInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing Individual SVMi-8 Components Installing a Voice Processing ModuleInstalling or Removing the Hard Disk Drive Installing or Removing a Compact Flash Adapter Installing the Compact Flash CF AdapterRemoving the Compact Flash CF Adapter System Programming SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure Power UPCorrect System Shutdown Testing the HardwareConnecting Optional Equipment Serial Communication PC ConnectionLocal Programming Cable Remote ProgrammingParallel Port Programming Overview SVMi-8 Directory Structure Subscriber Auto ConfigurationQuick Setup System AdministrationApplications Administrator System AdministratorEquipment Requirements Programming MethodsScreen Interface Knowledge RequirementsUsing the Screen Interface LoggingGetting Help Editing and Moving within a Field Dtmf System AdministrationAccessing Dtmf System Administration Screen Movement KeysSubscriber Administration Manual Mode SelectionEdit System Prompts Programming Methods DCS / DCS Compact II/ iDCS 500 Related Options SVMi-8 Administration OptionsProgramming Categories Subscriber OptionsIDCS DCSSVMi-8 Directory Structure Programming Reference Appendix Enter System Main MenuSave Application Open Block TableSchedule Table Schedule TableSubscriber List System Wide Parameters System Wide ParametersEntering a New Subscriber General InformationSystem Passwords System TimersTouch-Tone Management Voice FilesMultilingual Voice Prompts Support Prompt Recording Studio Voice StudioDisplay User Log Operating UtilitiesDisplay Error Log Activity LogExit SVMi-8 Backup and Restore Backup or Restore DialogClear Report Count Exit to Previous Menu RestorePort Activity System Main Menu By Application Call Distribution Override ModeView System Reports Management InformationMessage Activity Call Distribution To Subscribers Call DistributionBy Call Code Call Distribution By Hour Port UtilizationBy Port Number Port Utilization Exit to Previous Menu Port Utilization By Day of Week Port UtilizationStatus Screen Site InformationSystem Activity Application Design Explanation of Default ConfigurationBlocks Important Basic ConceptsExtension and Mailbox Objects Call DirectorsEvent Pointers Mode Specific Event Pointers ModesTemplate Blocks Announcement Block Block Types and DescriptionsAnnouncements Block DescriptionActivity Ann TextOperating Mode AudioText LibrarianCall Director AudioText Librarian Library AdministrationRetention Caller InterfaceOperating Mode Bye Block Open Audiotext AnnouncementsBye Block Directory Block Input ControlsDirectory Block Search Targets Search ControlsDirectory Control Prompts Selection PromptsDirectory Activity Operating Mode EClass Block EClass BlockExtension Controls Caller Input ControlSystem Caller Options Digit Assignment Transfer Prompts Digits and Prompts Hold ControlsHold Prompts Overhead Paging Dial Settings On Hold Information MessagesOverhead Paging Overhead Paging Prompts Overhead Paging ControlsExcepted Area Codes Outcall AuthorizationsOperating Mode Extension Block Open Extensions and WorkGroupsExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Availability Schedule Greeting Number RecordedCaller Options Processor Parameters Caller Options ProcessorCall Director Page Activity Counters List Block List BlockList Controls General ParametersList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Alert Controls Notification Delivery ScheduleMessage Auto Forward Notification Schedule Pager Notification BeeperOperating Mode Activity Counters MClass Block Message Center ControlsMClass Block Public Caller Interface Message Notification and Delivery Callback AuthorizationsPublic Record Prompts Call Record Controls Social Service PromptsOpen Mailboxes and Distribution Lists Menu Block Input Processor Operating ParametersMenu Block Caller Entry Options Digit AssignmentKey Value Input Value Column User Defined Event PointersRecord length 22 characters Field layout Action ColumnType Column Target Name ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Block Query ScriptQuery Block Transcription Query Script ControlsDigit Assignment CallDirector Event Pointers Station Block Speak BlockMatching Dial Strings Prefix and SuffixStation Block Message Waiting Indicator Controls Transfer ControlsCall Progress Training Ring And Busy Counts Initial DelaySound And Silence Filters Delay Before ReturningMaximum Sound And Silence Answer DetectionBusy Signal Classification Ring Signal Classification Appendix Special Characters Used When Writing Dialing Instructions
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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