Samsung SVMi-8 technical manual Software Features

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Software Features

Call Back When listening to your voice mail messages you may press one key to automatically call back the person who left you the message, this call back feature may be allowed for internal calls and / or external calls. Long dis- tance may be either allowed or denied and specific area codes may be allowed or denied. For external calls, Caller ID is used and therefore must be received from the phone company.

Call Forward to Voice Mail Any station on the phone system may be forwarded to the SVMi-8 voice mail. Forwarding types are Forward All Calls, Forward Only When Busy, Forward Only When No Answer, or Forward When either Busy or No Answer.

Call Record With the SVMi-8 card installed in your phone system, you may record conversations in progress. Simply press a button to record the current conversation in your mailbox or any other mailbox. An optional tone with a programmable delay may be played to callers during the recording process. When calls are recorded, any mailbox settings that would normally effect maximum message duration are ignored.

Note: Call Record utilizes the conference feature. The number of people who can use the CR feature simultaneously, is limited to the number of available conference circuits in the system.

Warning: Before using this feature, make sure that you are not violating any state or federal laws. Some states require that the recorded party be notified. STA is not responsible for any illegal use of this feature.

Call Back Request Messages Messages left by and for subscribers may be flagged as Call Back Requested. The caller can enter a specific number that will allow the subscriber to return the call by pressing one key.

Date and Time Stamp Each message you receive will be stamped with the time and date of its arrival. This infor- mation may be played to the subscriber before each message or may be played only on demand. Each individual subscriber may set this option.

Delivery Imperative When a message is designated as Delivery Imperative, the SVMi-8 will take extra steps to deliver it. The recipient's pager will be called and then each of his stored telephone numbers will be tried.

Direct Messaging / Quick Memo This feature makes it easier to leave messages for others in the office. It allows the user to access mailboxes without dialing the extension number first. Easily leave a message for anyone that has a mailbox.

Distribution Lists Lists of mailboxes may be set up and given a simple numeric identity. Subscribers may use these lists to easily leave or transfer messages into multiple mailboxes simultaneously. This list can include any number of subscriber mailboxes and other lists. SVMi-8 does not limit the number of lists that a subscriber can access. When a message is sent to a list, each mailbox on the list receives a copy. SVMi-8's unique message management facilities make the process of distributing a copy to each mailbox on the list immediate, even for very large lists.

Extended Prompting With Extended Prompting set active, SVMi-8 offers all prompts for the menu the subscriber has accessed. When Extended Prompting is not set active, SVMi-8 offers only the name of the menu the subscriber is accessing and the prompt… "For additional options, press 0".

External Number Notification When you have messages in your mailbox, you may be alerted at your cell phone, home phone or any other phone. The SVMi-8 will make 3 attempts to contact you. If it encounters a busy signal it will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.

External Pager Notification When you have messages in your mailbox you may be notified via your pager. The dis- play on your pager will show your mailbox number. The SVMi-8 will make 3 attempts to contact you. If it encounters a busy signal it will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page Auto Attendant System OverviewSVMi-8 System Voice MailSystem Capacities Page SBC SVMi-8 Motherboard Reset ButtonHardware Description Serial InterfaceLED Indications Back Plane ConnectorHDD Access LED Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing a Voice Processing Module Installing Individual SVMi-8 ComponentsInstalling or Removing the Hard Disk Drive Installing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterRemoving the Compact Flash CF Adapter Power UP SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure System ProgrammingTesting the Hardware Correct System ShutdownSerial Communication PC Connection Connecting Optional EquipmentLocal Programming Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure System Administration Auto ConfigurationQuick Setup SubscriberSystem Administrator Applications AdministratorKnowledge Requirements Programming MethodsScreen Interface Equipment RequirementsLogging Using the Screen InterfaceGetting Help Screen Movement Keys Dtmf System AdministrationAccessing Dtmf System Administration Editing and Moving within a FieldManual Mode Selection Subscriber AdministrationEdit System Prompts Programming Methods Subscriber Options SVMi-8 Administration OptionsProgramming Categories DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List General Information System Wide ParametersEntering a New Subscriber System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogActivity Log Display Error LogExit SVMi-8 Backup or Restore Dialog Backup and RestoreClear Report Count Restore Exit to Previous MenuPort Activity System Main Menu Management Information Override ModeView System Reports By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Hour Port Utilization By Call Code Call DistributionBy Port Number Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksCall Directors Extension and Mailbox ObjectsEvent Pointers Modes Mode Specific Event PointersTemplate Blocks Description Block Types and DescriptionsAnnouncements Block Announcement BlockAnn Text ActivityAudioText Librarian Operating ModeCall Director Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Open Audiotext Announcements Bye BlockBye Block Input Controls Directory BlockDirectory Block Search Controls Search TargetsSelection Prompts Directory Control PromptsDirectory Activity Operating Mode Caller Input Control EClass BlockExtension Controls EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Controls Digits and PromptsHold Prompts On Hold Information Messages Overhead Paging Dial SettingsOverhead Paging Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Open Extensions and WorkGroups Extension BlockExtension Block Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Delivery Schedule Message Alert Controls NotificationMessage Auto Forward Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters Message Center Controls MClass BlockMClass Block Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Input Processor Operating Parameters Menu BlockMenu Block Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutTarget Name Column Type ColumnAdditional Input Processor Entries Activity Mode Block Mode BlockCall Code Processor Query Script Query BlockQuery Block Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockPrefix and Suffix Matching Dial StringsStation Block Transfer Controls Message Waiting Indicator ControlsCall Progress Training Initial Delay Ring And Busy CountsAnswer Detection Delay Before ReturningMaximum Sound And Silence Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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