Samsung SVMi-8 technical manual Administration Features

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Software Features

Self Memo / Reminder Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available wherever there is a phone, and can be set for immediate or future delivery. This makes them useful for keeping track of your entire workload to schedule or serve as reminders for meetings.

Self Memo / Reminder Categories If allowed by the system administrator a subscriber may designate the reminders they create as either a Commitment, Follow Up or Task. The individual meaning of these labels may vary from person to person, their intent is to provide a way of separating reminders into different categories. These cate- gories can be reviewed in the subscriber Workload Manager

Speed Control The SVMi-8 supports two message playback speeds. This allows you to hear the message in a con- venient manner. You can press '99' during message playback to toggle between two speeds.

Subscriber Workload Manager This allows a subscriber to group reminders by a Commitment, Follow Up or Task in order to better organize the workload.

Until… Scheduling The Until… Scheduling method is an easy way to schedule the termination of an SVMi-8 serv- ice relative to the time the service is set active. Most of the services in the SVMi-8 give subscribers greater control over their communications by providing Until… Scheduling. The subscriber just sets a time for the service to termi- nate, concurrent with activating it, and does not have to worry about remembering to deactivate the service in the future. The Until… Scheduling options are, a number of hours, 1 to 9, the end of the current business day, the beginning of the next business day, a day of the coming week, Monday through Sunday, a specific date, hour and minute, or until further notice.

Urgent Messages Messages left by and for subscribers may be flagged as Urgent. Urgent messages are played first and notification may be configured to only alert you for these urgent messages.

Volume Control The SVMi-8 supports two message playback volumes. This allows you to hear the message in a convenient manner. You can press '77' during message playback to toggle between two volume levels.

ADMINISTRATION FEATURES

Activity Display While the SVMi-8 system is running, a connected administration terminal will show useful statis- tics about the system. Number of calls, average calls per week, number of times all ports were busy, total messages and space available.

Administrators Mailbox The designated system administrator can perform many routine activities from their mail- box by using the System Administration Special Menu. These activities include adding and removing mailboxes, changing prompts and switching modes of operation.

Auto Delete Subscribers Unused subscribers are automatically deleted after a programmable period of disuse. This prevents unauthorized users from 'High-Jacking' unused mailboxes.

Automatic Setup When the SVMi-8 is first installed a range of mailboxes matching the system’s database is creat- ed. This reduces set up time.

Back Up And Restore The customer database can be saved and restored at a later date. This is useful in a number of maintenance scenarios. Additional hardware is necessary to accomplish this.

Default Operation The SVMi-8 is designed to be in operation as soon as it is installed.

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Contents SVMi-8 General Description Publication Information CopyrightTable of Contents Page Auto Attendant System OverviewSVMi-8 System Voice MailSystem Capacities Page SBC SVMi-8 Motherboard Reset ButtonHardware Description Serial InterfaceLED Indications Back Plane ConnectorHDD Access LED Run Status LEDMemory Memory AlternateVoice Processing Module VPM Types of VPMSoftware Features System FeaturesAccess Manager Software Features Audiotext Features Feature Descriptions System FeaturesAuto Attendant Features Access Manager Software Features Voice Mail Features Software Features Page Page Quick Memo See Direct Messaging Reminder See Self Memo Administration Features Audiotext Features Voiceform Questionnaire Q & a FeaturesPage SVMi-8Installation Installing Individual SVMi-8 Components Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS CompactInstalling the SVMi-8 in a DCS Installing the SVMi-8 in an iDCS Installing or Removing the Hard Disk Drive Installing Individual SVMi-8 ComponentsInstalling a Voice Processing Module Removing the Compact Flash CF Adapter Installing or Removing a Compact Flash AdapterInstalling the Compact Flash CF Adapter Power UP SVMi-8 Set Up with DCS Phone SystemsPower Up Procedure System ProgrammingTesting the Hardware Correct System ShutdownLocal Programming Connecting Optional EquipmentSerial Communication PC Connection Remote Programming CableParallel Port Programming Overview SVMi-8 Directory Structure System Administration Auto ConfigurationQuick Setup SubscriberSystem Administrator Applications AdministratorKnowledge Requirements Programming MethodsScreen Interface Equipment RequirementsGetting Help Using the Screen InterfaceLogging Screen Movement Keys Dtmf System AdministrationAccessing Dtmf System Administration Editing and Moving within a FieldEdit System Prompts Subscriber AdministrationManual Mode Selection Programming Methods Subscriber Options SVMi-8 Administration OptionsProgramming Categories DCS / DCS Compact II/ iDCS 500 Related OptionsDCS IDCSSVMi-8 Directory Structure Programming Reference Appendix System Main Menu EnterOpen Block Table Save ApplicationSchedule Table Schedule TableSubscriber List General Information System Wide ParametersEntering a New Subscriber System Wide ParametersSystem Timers System PasswordsVoice Files Touch-Tone ManagementMultilingual Voice Prompts Support Voice Studio Prompt Recording StudioOperating Utilities Display User LogExit SVMi-8 Display Error LogActivity Log Clear Report Count Backup and RestoreBackup or Restore Dialog Restore Exit to Previous MenuPort Activity System Main Menu Management Information Override ModeView System Reports By Application Call DistributionTo Subscribers Call Distribution Message Activity Call DistributionBy Port Number Port Utilization By Call Code Call DistributionBy Hour Port Utilization By Day of Week Port Utilization Exit to Previous Menu Port UtilizationSite Information Status ScreenSystem Activity Explanation of Default Configuration Application DesignImportant Basic Concepts BlocksEvent Pointers Extension and Mailbox ObjectsCall Directors Template Blocks Mode Specific Event PointersModes Description Block Types and DescriptionsAnnouncements Block Announcement BlockAnn Text ActivityCall Director Operating ModeAudioText Librarian Library Administration AudioText LibrarianCaller Interface RetentionOperating Mode Bye Block Bye BlockOpen Audiotext Announcements Directory Block Directory BlockInput Controls Search Controls Search TargetsDirectory Activity Directory Control PromptsSelection Prompts Operating Mode Caller Input Control EClass BlockExtension Controls EClass BlockSystem Caller Options Digit Assignment Transfer Prompts Hold Prompts Digits and PromptsHold Controls Overhead Paging Overhead Paging Dial SettingsOn Hold Information Messages Overhead Paging Controls Overhead Paging PromptsOutcall Authorizations Excepted Area CodesOperating Mode Extension Block Extension BlockOpen Extensions and WorkGroups Extension Controls Block Types and Descriptions Authorizations Stored Numbers Greeting Number Recorded Availability ScheduleCaller Options Processor Caller Options Processor ParametersCall Director Page Activity Counters List Block List BlockGeneral Parameters List ControlsList Members CallDirector Event Pointers Mailbox Block Mailbox BlockMailbox Controls Authorizations Message Auto Forward Message Alert Controls NotificationDelivery Schedule Pager Notification Beeper Notification ScheduleOperating Mode Activity Counters MClass Block MClass BlockMessage Center Controls Public Caller Interface Callback Authorizations Message Notification and DeliveryPublic Record Prompts Social Service Prompts Call Record ControlsOpen Mailboxes and Distribution Lists Menu Block Menu BlockInput Processor Operating Parameters Digit Assignment Caller Entry OptionsKey Value User Defined Event Pointers Input Value ColumnAction Column Record length 22 characters Field layoutAdditional Input Processor Entries Type ColumnTarget Name Column Activity Mode Block Mode BlockCall Code Processor Query Block Query BlockQuery Script Query Script Controls TranscriptionDigit Assignment CallDirector Event Pointers Speak Block Station BlockStation Block Matching Dial StringsPrefix and Suffix Call Progress Training Message Waiting Indicator ControlsTransfer Controls Initial Delay Ring And Busy CountsAnswer Detection Delay Before ReturningMaximum Sound And Silence Sound And Silence FiltersBusy Signal Classification Ring Signal Classification Special Characters Used When Writing Dialing Instructions Appendix
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SVMi-8 specifications

The Samsung SVMi-8 is a state-of-the-art voicemail system renowned for its advanced features, flexibility, and user-friendly interface. Designed to meet the demands of small to medium-sized businesses, the SVMi-8 serves as a critical communications tool that enhances customer interaction and streamlines internal communication processes.

One of the standout features of the Samsung SVMi-8 is its digital answering capabilities. With support for up to eight simultaneous calls, this system ensures that no important message is missed, providing businesses with a reliable method to manage customer inquiries. The voicemail system offers message notification through various channels, including email and SMS, allowing users to stay informed wherever they are.

The SVMi-8 utilizes cutting-edge Voice over Internet Protocol (VoIP) technology, allowing for efficient and clear voice communication over the internet. This technology significantly reduces operational costs and improves communication quality, making it an ideal choice for modern businesses looking to optimize their communication infrastructure.

Another important characteristic of the SVMi-8 is its scalability. As a business grows, its communication needs evolve, and the SVMi-8 adapts effortlessly to these changes. The system can be expanded to accommodate additional voice mailboxes, making it suitable for dynamic work environments.

User interface has also been a focal point in the design of the SVMi-8. With intuitive dialing options and easy navigation through voice menus, employees can access their messages and manage settings without extensive training. This simplicity enhances productivity and ensures that staff can focus on their core responsibilities rather than grappling with complex systems.

In addition to its voicemail features, the SVMi-8 includes a range of advanced functionalities such as call forwarding, automated attendant services, and other time-saving options that assist businesses in providing exceptional customer service. Its integration capabilities with existing communication systems further enhances its value proposition, allowing businesses to maintain continuity with their current operations.

In summary, the Samsung SVMi-8 is a versatile and powerful voicemail solution that caters to the needs of modern businesses. With its robust feature set, seamless integration with VoIP technology, and user-friendly design, the SVMi-8 stands out as a vital component of efficient business communication strategies.
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