Samsung Version 2.1 manual Configuration Environment, Link

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OfficeServ Link Version 2.1 User GuideInstallation

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Configuration Environment

The following figure shows the connections between the Link-installed computer and the DCS Key telephone system, and relations among the CTI applications-installed computers.

95/98/ME/NT/2000/XP

NT / 2000 / XP

Any PC

OfficeServ Call

OfficeServ Operator

OpenTSP		3rd Party
OpenTSP		CTI S/W
		CTI S/W

		TCP / IP
ARC			OfficeServ	SIO, TCP/IP
ARC			Link	SIO, TCP/IP
Agent			Link
	OpenTSP		OfficeServ Link Installed Computer
	OpenTSP
	EasySet
	Server		OfficeServ
	(Web Server)		OfficeServ
	(Web Server)		ACD Server
	ARC Server		ACD Server
				DCS Key Telephony System
				or
	Open TSP			OfficeServ System
Other	Installed Computer
TAPi S/W
	EasySet	EasySet	ICC ICC ICC ACD
	Client	Client	Agent AgentAgent
	Client	Client	Agent

<< OfficeServ Link, Call, Operator, EasySet, OpenTSP Driver, ACD, 3rd Party S/W Configuration Diagram >>

Figure 2.1 Typical configuration diagram

As shown in the figure above, the Link supports SIO connections (SIM, Direct Serial Connection) to the Telephone system, and the LAN connections of TCP/IP protocol. The connections depend on the type of telephone system. Contact your Authorised Samsung Reseller as to which connections your system supports.

In addition, the Link receives and manages a connection request from each user’s computer through TCP/IP LAN, and transmits and receives messages generated between the telephone system and the CTI applications that are running on users’ computers.

Note	Link connections for each DCS Key telephone system
	• iDCS 500 / 100 / OfficeServ: Supports Serial / LAN connections.
	Note User’s CTI applications connected to the Link shall be based on Tapi 2.x. All CTI


	Application that want to connect the DCS Key telephone system have to use the
	OpenTSP Driver. The OpenTSP Driver is the Tapi 2.x compatible Telephony Service Provider for
	3rd party Tapi compatible CTI Software.

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© SAMSUNG Electronics Co., Ltd

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Contents User Guide OfficeServ Link About This Manual ConventionsPage Table of contents OfficeServ Link Version 2.1 User Guide Introduction Overview of OfficeServ LinkPage Computer System Requirements Installation of LinkPreparation for installing Link DCS Key Telephone RequirementsConfiguration Environment LinkSystem Administration Requirements InstallationPage Page Page Page Installing the Link License Post InstallationChecking the registered program group OfficeServ Link Settings Executing OfficeServ LinkConfiguration of Link Main Window Description of Link Main WindowLink Status bar information Status BarCommunication Environment Setup Connection mode to telephone systemCommunication Environment Setup for TCP/IP connections IDCS 500/OfficrServ Serial, 19200 BPSStatus View of Ports in Use Example of Environment Setup Example of TCP/IP connectionsNormal option Option SettingsRestriction for the currently connected users in number Message Auto Clear Option General message monitoring option settingsMessage Monitoring and Saving Option Automatic connection to PBX system at Link startupSMDR/ UCD message monitoring option settings Password Protection OptionOfficeServ Call+ Function Support Option Smdr / UCD Message Exteranl Send OptionsLink State Message Display Option Recovery Try Time Period Option Switch Link Recovery Try Count OptionLink Display Language Option Page Page Connecting to a telephone system Using LinkCheck the configuration of the Phone System Telephone settings for a serial Link connectionOfficeServ Link Version 2.1 User GuideMessage Monitoring Connection state of Link is indicated as , and the AVI 1st recovery try failed and wait 1 minute Disconnecting to the PBX system and user Selection of Disconnect buttonViewing Link state in Default mode Link Operating State ViewCase that a user is currently connected User-connected LinkMessage Monitoring Running the Switch Message Monitor SCMonitor.exeCall processing message monitoring program Environment Setup Environment Setup of Switch Message Monitor ProgramMain window of Switch Message Monitor Smdr / UCD Message Monitoring Program Click on the Stop Monitoring button to stop monitoringRunning the Smdr / UCD Message Monitor SUMonitor.exe Executing the Smdr / UCD Message MonitorConfiguration of window is as follows Main window of Smdr / UCD Message Monitor Message MonitoringOfficeServ Link Version 2.1 User Guide Installing Monitoring Program on other Computer Page Page License Registration Running the License ToolsInstalling the License Paste the valid license keyLink Shutdown Check How to check the License Status Page Samsung OfficeServ Link