Samsung Version 2.1 manual System Administration Requirements, Installation

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InstallationOfficeServ Link Version 2.1 User Guide

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System Administration Requirements

Users must be logged on with an Administrator privileges to install and run this program successfully. Administrators have complete and unrestricted access to the computer/domain.

Installation

The Link installation process is provided in a single installation program. Execute LinkSetup.exe, and then the Link installation program will run automatically.

Note You have to install the Link program to use the CTI applications of the OfficeServ or iDCS telephone systems. OfficeServ Call / CallPlus, OfficeServ Operator, EasySet, and Internet Call Center Package, which are programs using the CTI application functions of DCS Key telephone system, may utilize the switching function through all the Link. Before using those programs, you have to install the Link.

Install the Link program as follows:

1.Execute LinkSetup.exe, the Link installation program, and the following dialog box will appear on the screen.

Click on the [Next] button.

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Contents User Guide OfficeServ Link Conventions About This ManualPage Table of contents OfficeServ Link Version 2.1 User Guide Overview of OfficeServ Link IntroductionPage DCS Key Telephone Requirements Installation of LinkPreparation for installing Link Computer System RequirementsLink Configuration EnvironmentInstallation System Administration RequirementsPage Page Page Page Checking the registered program group Post InstallationInstalling the Link License Executing OfficeServ Link OfficeServ Link SettingsDescription of Link Main Window Configuration of Link Main WindowStatus Bar Link Status bar informationConnection mode to telephone system Communication Environment SetupIDCS 500/OfficrServ Serial, 19200 BPS Communication Environment Setup for TCP/IP connectionsStatus View of Ports in Use Example of TCP/IP connections Example of Environment SetupRestriction for the currently connected users in number Option SettingsNormal option Automatic connection to PBX system at Link startup General message monitoring option settingsMessage Monitoring and Saving Option Message Auto Clear OptionPassword Protection Option SMDR/ UCD message monitoring option settingsLink State Message Display Option Smdr / UCD Message Exteranl Send OptionsOfficeServ Call+ Function Support Option Link Display Language Option Switch Link Recovery Try Count OptionRecovery Try Time Period Option Page Page Telephone settings for a serial Link connection Using LinkCheck the configuration of the Phone System Connecting to a telephone systemOfficeServ Link Version 2.1 User GuideMessage Monitoring Connection state of Link is indicated as , and the AVI 1st recovery try failed and wait 1 minute Selection of Disconnect button Disconnecting to the PBX system and userLink Operating State View Viewing Link state in Default modeUser-connected Link Case that a user is currently connectedCall processing message monitoring program Running the Switch Message Monitor SCMonitor.exeMessage Monitoring Environment Setup of Switch Message Monitor Program Environment SetupMain window of Switch Message Monitor Click on the Stop Monitoring button to stop monitoring Smdr / UCD Message Monitoring ProgramExecuting the Smdr / UCD Message Monitor Running the Smdr / UCD Message Monitor SUMonitor.exeConfiguration of window is as follows Main window of Smdr / UCD Message Monitor Message MonitoringOfficeServ Link Version 2.1 User Guide Installing Monitoring Program on other Computer Page Page Running the License Tools License RegistrationPaste the valid license key Installing the LicenseLink Shutdown Check How to check the License Status Page Samsung OfficeServ Link