Samsung Version 2.1 manual About This Manual, Conventions

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PrefaceOfficeServ Link Version 2.1 User Guide

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Preface

About This Manual

This manual is a user’s guide for the OfficeServ Link application; this is a Computer Telephony Integration (CTI) program which allows Samsung OfficeServ and iDCS telephone systems to interact with one or more Computers connected to a Network.

This manual describes the main function, installation, optional features, and examples of usage of the OfficeServ EasySet application.

This manual includes the phased description of program from the fundamental understanding to the processes that shall be performed for the use of OfficeServ Link. The layout of this manual is also useful for users to select and read only the chapters that currently concern them. However, before using the OfficeServ Link, users need to be familiar with this manual. Keep the notices of this manual in mind before installing or using the programs.

If you have any question or problem while using the programs of OfficeServ Link, contact an Authorized Samsung Reseller.

Conventions

The followings are symbols used in this manual. You have to be familiar with this information along with these symbols to use the OfficeServ Link safely in an appropriate way.

Indicate a potentially hazardous situation which if not avoided, may result in minor or moderate injury. It may also be used to alert against unsafe practices.

© SAMSUNG Electronics Co., Ltd.

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Contents User Guide OfficeServ Link Conventions About This ManualPage Table of contents OfficeServ Link Version 2.1 User Guide Overview of OfficeServ Link IntroductionPage DCS Key Telephone Requirements Installation of LinkPreparation for installing Link Computer System RequirementsLink Configuration EnvironmentInstallation System Administration RequirementsPage Page Page Page Post Installation Installing the Link LicenseChecking the registered program group Executing OfficeServ Link OfficeServ Link SettingsDescription of Link Main Window Configuration of Link Main WindowStatus Bar Link Status bar informationConnection mode to telephone system Communication Environment SetupIDCS 500/OfficrServ Serial, 19200 BPS Communication Environment Setup for TCP/IP connectionsStatus View of Ports in Use Example of TCP/IP connections Example of Environment SetupOption Settings Normal optionRestriction for the currently connected users in number Automatic connection to PBX system at Link startup General message monitoring option settingsMessage Monitoring and Saving Option Message Auto Clear OptionPassword Protection Option SMDR/ UCD message monitoring option settingsSmdr / UCD Message Exteranl Send Options OfficeServ Call+ Function Support OptionLink State Message Display Option Switch Link Recovery Try Count Option Recovery Try Time Period OptionLink Display Language Option Page Page Telephone settings for a serial Link connection Using LinkCheck the configuration of the Phone System Connecting to a telephone systemOfficeServ Link Version 2.1 User GuideMessage Monitoring Connection state of Link is indicated as , and the AVI 1st recovery try failed and wait 1 minute Selection of Disconnect button Disconnecting to the PBX system and userLink Operating State View Viewing Link state in Default modeUser-connected Link Case that a user is currently connectedRunning the Switch Message Monitor SCMonitor.exe Message MonitoringCall processing message monitoring program Environment Setup of Switch Message Monitor Program Environment SetupMain window of Switch Message Monitor Click on the Stop Monitoring button to stop monitoring Smdr / UCD Message Monitoring ProgramExecuting the Smdr / UCD Message Monitor Running the Smdr / UCD Message Monitor SUMonitor.exeConfiguration of window is as follows Main window of Smdr / UCD Message Monitor Message MonitoringOfficeServ Link Version 2.1 User Guide Installing Monitoring Program on other Computer Page Page Running the License Tools License RegistrationPaste the valid license key Installing the LicenseLink Shutdown Check How to check the License Status Page Samsung OfficeServ Link