Samsung Version 2.1 manual OfficeServ Link

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OfficeServ Link

Version 2.1

User Guide

This manual should be read before the installation and operation of the OfficeServ Link Software.

COPYRIGHT

This manual is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright.

No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co. Ltd.

TRADEMARKS

Samsung and are trademarks of Samsung Electronics Co., Ltd. OfficeServ Link is registered trademark of SAMSUNG.

Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

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© SAMSUNG Electronics Co., Ltd

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Contents User Guide OfficeServ Link About This Manual ConventionsPage Table of contents OfficeServ Link Version 2.1 User Guide Introduction Overview of OfficeServ LinkPage Computer System Requirements Installation of LinkPreparation for installing Link DCS Key Telephone RequirementsConfiguration Environment LinkSystem Administration Requirements InstallationPage Page Page Page Checking the registered program group Post InstallationInstalling the Link License OfficeServ Link Settings Executing OfficeServ LinkConfiguration of Link Main Window Description of Link Main WindowLink Status bar information Status BarCommunication Environment Setup Connection mode to telephone systemCommunication Environment Setup for TCP/IP connections IDCS 500/OfficrServ Serial, 19200 BPSStatus View of Ports in Use Example of Environment Setup Example of TCP/IP connectionsRestriction for the currently connected users in number Option SettingsNormal option Message Auto Clear Option General message monitoring option settingsMessage Monitoring and Saving Option Automatic connection to PBX system at Link startupSMDR/ UCD message monitoring option settings Password Protection OptionLink State Message Display Option Smdr / UCD Message Exteranl Send OptionsOfficeServ Call+ Function Support Option Link Display Language Option Switch Link Recovery Try Count OptionRecovery Try Time Period Option Page Page Connecting to a telephone system Using LinkCheck the configuration of the Phone System Telephone settings for a serial Link connectionOfficeServ Link Version 2.1 User GuideMessage Monitoring Connection state of Link is indicated as , and the AVI 1st recovery try failed and wait 1 minute Disconnecting to the PBX system and user Selection of Disconnect buttonViewing Link state in Default mode Link Operating State ViewCase that a user is currently connected User-connected LinkCall processing message monitoring program Running the Switch Message Monitor SCMonitor.exeMessage Monitoring Environment Setup Environment Setup of Switch Message Monitor ProgramMain window of Switch Message Monitor Smdr / UCD Message Monitoring Program Click on the Stop Monitoring button to stop monitoringRunning the Smdr / UCD Message Monitor SUMonitor.exe Executing the Smdr / UCD Message MonitorConfiguration of window is as follows Main window of Smdr / UCD Message Monitor Message MonitoringOfficeServ Link Version 2.1 User Guide Installing Monitoring Program on other Computer Page Page License Registration Running the License ToolsInstalling the License Paste the valid license keyLink Shutdown Check How to check the License Status Page Samsung OfficeServ Link