Samsung Version 2.1 manual Using Link, Check the configuration of the Phone System

Page 31

Message MonitoringOfficeServ Link Version 2.1 User Guide

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Chapter 4 Using Link

Check the configuration of the Phone System.

Before connecting to the telephone system, you have to set up the connection parameters within the system; the method used depends on the connection mode. (SIM, Serial, or TCP/IP).

Telephone settings for a serial Link connection

yFor SIM or Serial connection mode,

Be sure that the MMC 804 settings of DCS Key telephone PBX system are as follows:

Sys IOPort

2

* (1)

Service

CTI-SMDR

* (2)

BAUD RATE

9600 or 19200

* (3)

CHAR LENGTH

8

 

PARITY

NONE

 

STOP BIT

1

 

RETRY COUNT

5

 

WAIT TIME

03000 msec.

 

Note

The “*” means that you can change the value as needed.

 

The change of (1) entry depends on the number of ports provided by Samsung Key telephone

 

system.

 

The (2) entry can have one of CTI, CTI-SMDR, CTI/UCD, and CTI/S/U.

 

The baud rate of (3) entry depends on that of Samsung Key telephone system. The baud rate of

 

Link shall be specified based on the value of (3) entry.

 

 

Telephone settings for an IP Link connection

yFor TCP/IP connections,

Be sure that the IP address of the telephone system has been specified in the MMC 830. This IP address shall be the same as in the communication environment of Link.

Note

Some of the DCS Key telephone systems that support TCP/IP connections cannot transfer SMCR

 

/ UCD information to the TCP/IP port. When interworking with these systems, the Link does not

 

transfer the SMDR / UCD message.

 

 

Connecting to a telephone system

After setting the parameters above, click on the [CONNECT] button of Link

, and proceed to the connection process of PBX system.

Note

In you intend to use the Link in the user management mode, add the user information before

 

proceeding to the connection process of PBX system. For details of user management, see later in

 

this chapter.

 

 

© SAMSUNG Electronics Co., Ltd.

Page 31

Image 31
Contents User Guide OfficeServ Link Conventions About This ManualPage Table of contents OfficeServ Link Version 2.1 User Guide Overview of OfficeServ Link IntroductionPage DCS Key Telephone Requirements Installation of LinkPreparation for installing Link Computer System RequirementsLink Configuration EnvironmentInstallation System Administration RequirementsPage Page Page Page Installing the Link License Post InstallationChecking the registered program group Executing OfficeServ Link OfficeServ Link SettingsDescription of Link Main Window Configuration of Link Main WindowStatus Bar Link Status bar informationConnection mode to telephone system Communication Environment SetupIDCS 500/OfficrServ Serial, 19200 BPS Communication Environment Setup for TCP/IP connectionsStatus View of Ports in Use Example of TCP/IP connections Example of Environment SetupNormal option Option SettingsRestriction for the currently connected users in number Automatic connection to PBX system at Link startup General message monitoring option settingsMessage Monitoring and Saving Option Message Auto Clear OptionPassword Protection Option SMDR/ UCD message monitoring option settingsOfficeServ Call+ Function Support Option Smdr / UCD Message Exteranl Send OptionsLink State Message Display Option Recovery Try Time Period Option Switch Link Recovery Try Count OptionLink Display Language Option Page Page Telephone settings for a serial Link connection Using LinkCheck the configuration of the Phone System Connecting to a telephone systemOfficeServ Link Version 2.1 User GuideMessage Monitoring Connection state of Link is indicated as , and the AVI 1st recovery try failed and wait 1 minute Selection of Disconnect button Disconnecting to the PBX system and userLink Operating State View Viewing Link state in Default modeUser-connected Link Case that a user is currently connectedMessage Monitoring Running the Switch Message Monitor SCMonitor.exeCall processing message monitoring program Environment Setup of Switch Message Monitor Program Environment SetupMain window of Switch Message Monitor Click on the Stop Monitoring button to stop monitoring Smdr / UCD Message Monitoring ProgramExecuting the Smdr / UCD Message Monitor Running the Smdr / UCD Message Monitor SUMonitor.exeConfiguration of window is as follows Main window of Smdr / UCD Message Monitor Message MonitoringOfficeServ Link Version 2.1 User Guide Installing Monitoring Program on other Computer Page Page Running the License Tools License RegistrationPaste the valid license key Installing the LicenseLink Shutdown Check How to check the License Status Page Samsung OfficeServ Link