Samsung Version 2.1 Smdr / UCD Message Exteranl Send Options, Link State Message Display Option

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Link SettingsOfficeServ Link Version 2.1 User Guide

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SMDR / UCD Message Exteranl Send Options

The Link provides a port capable of transmitting two messages for use by optional SMDR or UCD collection and analysis software, independently of the SMDR / UCD Message Monitor. This Port No. is 6003 by default.

Note

According to the 3rd party application, you can change the access method for the SMDR / UCD

 

Message external send option. With the password protection mode, the 3rd party application

 

should follow the password check protocol before accessing the external send port. Without the

 

protection mode, any 3rd party application can access the SMDR / UCD message external send

 

port. You have to remember that SMDR or UCD message can include some internal security data

 

relating to system or each device. To protect them, use the Password protection mode..

 

 

OfficeServ Call+ Function Support Option

The OfficeServ CallPlus program transmits caller information saved in the computer to the telephone system, based on the CLI details of the originating call, so that the telephone system can display this and other pertinent information on the LCD of digital telephone.

However, some older types of Samsung telephone system cannot process the OfficeServ CallPlus message. In this case, the transmission of Link Plus message toward such systems may cause an error in the connection process. This option allows you to specify if the OfficeServ CallPlus message shall be transmitted to the Telephone system.

Note

To check whether or not your Telephone system supports the function of OfficeServ Call Plus

 

message, contract an Authorised Samsung Reseller.

 

 

Link State Message Display Option

In the case of a system error, the Link can transmit a trace message of its internal processes to an external program to provide debugging information. A debugging tool, DBView.exe, can be found in the Tools folder. If you execute the DBView.exe program while this option is active, you can monitor the detailed messages through the DBView.exe program and can save the output result in a file.

The Link also supports a log message save option. Link can save the current event messages into a specific log file on the Link installed folder. (Log File Name: LinkLog.txt). Whenever you want to make a log file, check the save option. The amount of data collected can grow quickly so after collecting data remember to rename or delete that log file to prevent a log file size problem.

Note

The status message output options have a significant effect on the performance of Link program.

 

Therefore, in normal use, operate the Link with these options disabled. We recommend you

 

activate this option only when you need to trace the cause of a problem or abnormal working in

 

the Link.

 

 

© SAMSUNG Electronics Co., Ltd.

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Contents User Guide OfficeServ Link Conventions About This ManualPage Table of contents OfficeServ Link Version 2.1 User Guide Overview of OfficeServ Link IntroductionPage DCS Key Telephone Requirements Installation of LinkPreparation for installing Link Computer System RequirementsLink Configuration EnvironmentInstallation System Administration RequirementsPage Page Page Page Post Installation Installing the Link LicenseChecking the registered program group Executing OfficeServ Link OfficeServ Link SettingsDescription of Link Main Window Configuration of Link Main WindowStatus Bar Link Status bar informationConnection mode to telephone system Communication Environment SetupIDCS 500/OfficrServ Serial, 19200 BPS Communication Environment Setup for TCP/IP connectionsStatus View of Ports in Use Example of TCP/IP connections Example of Environment SetupOption Settings Normal optionRestriction for the currently connected users in number Automatic connection to PBX system at Link startup General message monitoring option settingsMessage Monitoring and Saving Option Message Auto Clear OptionPassword Protection Option SMDR/ UCD message monitoring option settingsSmdr / UCD Message Exteranl Send Options OfficeServ Call+ Function Support OptionLink State Message Display Option Switch Link Recovery Try Count Option Recovery Try Time Period OptionLink Display Language Option Page Page Telephone settings for a serial Link connection Using LinkCheck the configuration of the Phone System Connecting to a telephone systemOfficeServ Link Version 2.1 User GuideMessage Monitoring Connection state of Link is indicated as , and the AVI 1st recovery try failed and wait 1 minute Selection of Disconnect button Disconnecting to the PBX system and userLink Operating State View Viewing Link state in Default modeUser-connected Link Case that a user is currently connectedRunning the Switch Message Monitor SCMonitor.exe Message MonitoringCall processing message monitoring program Environment Setup of Switch Message Monitor Program Environment SetupMain window of Switch Message Monitor Click on the Stop Monitoring button to stop monitoring Smdr / UCD Message Monitoring ProgramExecuting the Smdr / UCD Message Monitor Running the Smdr / UCD Message Monitor SUMonitor.exeConfiguration of window is as follows Main window of Smdr / UCD Message Monitor Message MonitoringOfficeServ Link Version 2.1 User Guide Installing Monitoring Program on other Computer Page Page Running the License Tools License RegistrationPaste the valid license key Installing the LicenseLink Shutdown Check How to check the License Status Page Samsung OfficeServ Link