IntroductionOfficeServ Link Version 2.1 User Guide
Chapter 1 Introduction
Overview of OfficeServ Link
The OfficeServ Link version 2.1(called Link) is a software product that sits between CTI applications, (based on the Microsoft TAPI 2.x specifications), and Samsung’s OfficeServ and iDCS range of telephone systems. Many different CTI applications based on TAPI 2.x can interact with the telephone system through the intervention of Link. Also, all kinds of call processing events generated from the telephone system are transferred to each CTI application through the intervention of Link.
The Link has the following functions:
Various Connections to PBX systems
The Link supports various connections such as SIM, Direct Serial, TCP/IP, etc., depending on system requirements in order to connect to the telephone system.
Various Option Settings
The Link provides various options that can be easily set depending on the operational states
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License Management
The Link provides a license management function for Samsung CTI Products including: OfficeServ Call / CallPlus, Operator, EasySet, News etc.
To use any software, a valid license has to be installed on the Link.
Evaluation Period
You can use the OfficeServ Link in an evaluation mode for thirty days from first installation. During this evaluation period, the Link application and other OfficeServ applications connected through the Link, e.g. OfficeServ Call, will function correctly. The Link must be registered by the application of a valid license key during this period, failure to apply a license key will result in the non operation of the Link and any associated applications at the end of the evaluation period.
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