Avaya 15-601124 manual 4610/5610 Phone IP Office

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© 2009 AVAYA All Rights Reserved.

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While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

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License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s): Designated System(s) License (DS).

End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/

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If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support).

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Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions. Unless otherwise provided in this document, marks identified by “®,” “™” and “SM” are registered marks, trademarks and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Documentation information

For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

4610/5610 Phone

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IP Office

15-601124 Issue 05a (16 July 2009)

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Contents IP Office 4610/5610 Phone User Guide4610/5610 Phone IP Office Contents Page Chapter Telephone Page Telephone Headset Headset Jack∙ a Line Appearance Call Appearance Keys∙ a Bridged Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsTo log your phone off Press Options Logging OnLogging Off To log back onNo User DisplayChapter Basic Call Handling Features Answering a Call Basic Call Handling FeaturesDefault ring cadences are To answer calls at your own extensionTo manually make a call Making a CallClearing a Call To automatically make a callTo clear a headset call Headset WorkingTo answer an incoming call ∙ Press Headset To manually make a call ∙ Press HeadsetTo change from the handset to the speakerphone SpeakerphoneTo change from the speakerphone to the handset To end a speakerphone callTo redial a previously dialed number Speed DialRedial To redial the last dialed numberTo prevent the other person on the line from hearing you MuteHold To put an existing call on holdTransfer Conference To add another party to a callPage Chapter Using Speed Dials Using Speed Dials Overview of Speed DialsEditing a Speed Dial Dialling a Speed Dial NumberAdding a Speed Dial from the Call Log Deleting a Speed DialAdding a New Speed Dial To add a new speed dialUsing Speed Dials Adding a New Speed Dial Page Chapter Using the Call Log Using the Call Log Overview of the Call LogMaking a Call from an Individual Log entry Accessing the Call LogsDisplaying an Individual Log Entry Deleting All Entries from a Log Turning a Log Entry into a Speed DialDeleting an Individual Log Entry Exiting the Call LogsChapter Using Visual Voice Using Visual Voice Overview of Visual VoiceTo add a covering message to the copied voicemail Listen to VoicemailsTo listen to your Voicemails or your Group Voicemails Press Pre-RecTo send a message to another person or Group Press Voice Send a VoicemailVoicemail Transfer To transfer the call to another mailboxPress Password Changing Your Mailbox PasswordTo change your Mailbox password Changing Your GreetingEmail Alerts To view or change the current email alert statusChapter Changing Options Personal Ringing Viewing IP SettingsChanging Options Changing Key Labels To adjust the contrast level Press OptionsDisplaying Contrast To change the language Press Options Displaying Language SelectionPhone Screen on Answer Message Display Rate Display Call TimersPhone Screen on Calling Visual AlertingPage Chapter Function Keys Programming your own functions Function KeysOverview of the Function Keys Function Key Programming Name Description Toggles DataName Description Toggles Admin1 Shorthand Programming ModeAdmin Pages Longhand Programming Mode Press Admin or AdminChapter System Features Call Waiting System FeaturesIntroduction Call ForwardingTo use Follow-Me-Here from another extension Diverting CallsDo Not Disturb To use Follow-Me-To from your home extensionRing Back Parking CallsPrivate Call Additionally VoicemailFollowing options are available for voicemail Default Feature Codes Chapter Management Troubleshooting Overview Management and TroubleshootingTesting Your Phone To test the phones lights and displayTroubleshooting Chart Page Index Page 4610/5610 Phone IP Office 4610/5610 Phone IP Office