Avaya 15-601124 manual Management and Troubleshooting, Overview, Testing Your Phone

9. Management and Troubleshooting

9.1 Overview

This section provides helpful information for:

∙Testing your phone to be sure it is operating correctly.

∙Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

∙Application-specific troubleshooting; this chart describes problems and solutions specific to phone application (Speed Dial, Call Log, or Web Access).

∙Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

9.2 Testing Your Phone

The test function enables you to verify that your phone’s lights and display are operating properly.

To test the phone's lights and display:

1.With the phone idle (on-hook), press and release MUTE, then press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).

The display should indicate the self-test has started. If the test is successful, the message “Self test Passed #=end” displays; if the test is not successful, the message “Self test Failed #=end” displays instead.

2.To return to the phone screen, press #.

If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your system administrator for assistance or additional troubleshooting information.

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IP Office	15-601124 Issue 05a (16 July 2009)