Avaya 15-601124 manual System Features, Introduction, Call Waiting, Call Forwarding

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8. System Features

8.1 Introduction

As well as your phones specific features, you can access a number of system features by dialling short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public phone network.

8.2 Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing a call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring.

To turn call waiting on, dial *15. To turn it off, dial *16.

Note

∙Call Waiting is only used for a single line phone with no call appearance buttons programmed.

8.3 Call Forwarding

∙Your calls can be forwarded to another extension or an external number when:

∙You are away from your desk (on no answer).

∙Your extension is busy (on all Call Appearance keys).

∙You are away from the office (e.g. when you are on holiday).

The following options are available for call forwarding:

∙To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).

∙To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial *02.

∙To switch Forward On Busy On, dial *03. To switch it off, dial *04.

∙To switch Forward On No Answer On, dial *05. To switch it off, dial *06.

∙To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional only.

∙To Cancel All Forwarding, dial *00.

Note

∙Cancelling all forwarding will also cancel any Follow Me you have set.

4610/5610 Phone	Page 52
IP Office	15-601124 Issue 05a (16 July 2009)

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Contents IP Office 4610/5610 Phone User Guide4610/5610 Phone IP Office Contents Page Chapter Telephone Page Telephone Headset Headset JackCall Appearance Keys ∙ a Bridged Appearance∙ a Line Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsLogging On Logging OffTo log your phone off Press Options To log back onNo User DisplayChapter Basic Call Handling Features Basic Call Handling Features Default ring cadences areAnswering a Call To answer calls at your own extensionMaking a Call Clearing a CallTo manually make a call To automatically make a callHeadset Working To answer an incoming call ∙ Press HeadsetTo clear a headset call To manually make a call ∙ Press HeadsetSpeakerphone To change from the speakerphone to the handsetTo change from the handset to the speakerphone To end a speakerphone callSpeed Dial RedialTo redial a previously dialed number To redial the last dialed numberMute HoldTo prevent the other person on the line from hearing you To put an existing call on holdTransfer Conference To add another party to a callPage Chapter Using Speed Dials Using Speed Dials Overview of Speed DialsDialling a Speed Dial Number Adding a Speed Dial from the Call LogEditing a Speed Dial Deleting a Speed DialAdding a New Speed Dial To add a new speed dialUsing Speed Dials Adding a New Speed Dial Page Chapter Using the Call Log Using the Call Log Overview of the Call LogDisplaying an Individual Log Entry Accessing the Call LogsMaking a Call from an Individual Log entry Turning a Log Entry into a Speed Dial Deleting an Individual Log EntryDeleting All Entries from a Log Exiting the Call LogsChapter Using Visual Voice Using Visual Voice Overview of Visual VoiceListen to Voicemails To listen to your Voicemails or your Group VoicemailsTo add a covering message to the copied voicemail Press Pre-RecSend a Voicemail Voicemail TransferTo send a message to another person or Group Press Voice To transfer the call to another mailboxChanging Your Mailbox Password To change your Mailbox passwordPress Password Changing Your GreetingEmail Alerts To view or change the current email alert statusChapter Changing Options Changing Options Viewing IP SettingsPersonal Ringing Displaying Contrast To adjust the contrast level Press OptionsChanging Key Labels Phone Screen on Answer Displaying Language SelectionTo change the language Press Options Display Call Timers Phone Screen on CallingMessage Display Rate Visual AlertingPage Chapter Function Keys Overview of the Function Keys Function KeysProgramming your own functions Function Key Programming Name Description Toggles DataName Description Toggles Admin Pages Shorthand Programming ModeAdmin1 Longhand Programming Mode Press Admin or AdminChapter System Features System Features IntroductionCall Waiting Call ForwardingDiverting Calls Do Not DisturbTo use Follow-Me-Here from another extension To use Follow-Me-To from your home extensionPrivate Call Parking CallsRing Back Following options are available for voicemail VoicemailAdditionally Default Feature Codes Chapter Management Troubleshooting Management and Troubleshooting Testing Your PhoneOverview To test the phones lights and displayTroubleshooting Chart Page Index Page 4610/5610 Phone IP Office 4610/5610 Phone IP Office