Avaya 15-601124 manual Call Appearance Keys, ∙ a Bridged Appearance, ∙ a Line Appearance

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The Telephone:

1.1 Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=.

Your system administrator can allocate a call appearance key with:

∙A Bridged Appearance

A bridged appearance key matches the status and operation of the Call Appearance key on a pre-defined colleague’s phone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

∙A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

∙Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

Having more than two Call Appearance keys is very useful. When holding a call, you can answer or make another call and then switch between calls, transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

Note

∙If your phone is operating in single line mode, call appearance keys are not available.

Caution

∙Although the system administrator can replace the Call Appearance keys with Bridged, Line and Call Coverage Appearance keys, this would severely restrict the use of features such as conference and transfer.

It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings.

4610/5610 Phone	Page 9
IP Office	15-601124 Issue 05a (16 July 2009)

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Contents 4610/5610 Phone User Guide IP Office4610/5610 Phone IP Office Contents Page Chapter Telephone Page Telephone Headset Jack Headset∙ a Bridged Appearance Call Appearance Keys∙ a Line Appearance ∙ Call Coverage AppearanceCall Appearance Key Icons System FeaturesLogging Off Logging OnTo log your phone off Press Options To log back onDisplay No UserChapter Basic Call Handling Features Default ring cadences are Basic Call Handling FeaturesAnswering a Call To answer calls at your own extensionClearing a Call Making a CallTo manually make a call To automatically make a callTo answer an incoming call ∙ Press Headset Headset WorkingTo clear a headset call To manually make a call ∙ Press HeadsetTo change from the speakerphone to the handset SpeakerphoneTo change from the handset to the speakerphone To end a speakerphone callRedial Speed DialTo redial a previously dialed number To redial the last dialed numberHold MuteTo prevent the other person on the line from hearing you To put an existing call on holdTransfer To add another party to a call ConferencePage Chapter Using Speed Dials Overview of Speed Dials Using Speed DialsAdding a Speed Dial from the Call Log Dialling a Speed Dial NumberEditing a Speed Dial Deleting a Speed DialTo add a new speed dial Adding a New Speed DialUsing Speed Dials Adding a New Speed Dial Page Chapter Using the Call Log Overview of the Call Log Using the Call LogAccessing the Call Logs Displaying an Individual Log EntryMaking a Call from an Individual Log entry Deleting an Individual Log Entry Turning a Log Entry into a Speed DialDeleting All Entries from a Log Exiting the Call LogsChapter Using Visual Voice Overview of Visual Voice Using Visual VoiceTo listen to your Voicemails or your Group Voicemails Listen to VoicemailsTo add a covering message to the copied voicemail Press Pre-RecVoicemail Transfer Send a VoicemailTo send a message to another person or Group Press Voice To transfer the call to another mailboxTo change your Mailbox password Changing Your Mailbox PasswordPress Password Changing Your GreetingTo view or change the current email alert status Email AlertsChapter Changing Options Viewing IP Settings Changing OptionsPersonal Ringing To adjust the contrast level Press Options Displaying ContrastChanging Key Labels Displaying Language Selection Phone Screen on AnswerTo change the language Press Options Phone Screen on Calling Display Call TimersMessage Display Rate Visual AlertingPage Chapter Function Keys Function Keys Overview of the Function KeysProgramming your own functions Name Description Toggles Data Function Key ProgrammingName Description Toggles Shorthand Programming Mode Admin PagesAdmin1 Press Admin or Admin Longhand Programming ModeChapter System Features Introduction System FeaturesCall Waiting Call ForwardingDo Not Disturb Diverting CallsTo use Follow-Me-Here from another extension To use Follow-Me-To from your home extensionParking Calls Private CallRing Back Voicemail Following options are available for voicemailAdditionally Default Feature Codes Chapter Management Troubleshooting Testing Your Phone Management and TroubleshootingOverview To test the phones lights and displayTroubleshooting Chart Page Index Page 4610/5610 Phone IP Office 4610/5610 Phone IP Office