Cisco Systems 7960G, 7940G warranty Viewing Calls and Switching Between Calls, Tips

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Viewing Calls and Switching Between Calls

These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to...	Then...

Switch between calls on	Highlight the call you are switching to and press Resume. The other call is
one line	placed on hold automatically.

Switch from a	Press Answer or press				for the line with the incoming call. Doing so
connected call to	automatically places the first call on hold.
answer a ringing call

Switch between calls on	Press	for a line that has a call on hold. (The line displays the
different lines	call-on-hold icon			.) If there is a single call holding on the line, it will
	resume automatically. If there are multiple calls holding on the line, scroll
	to the specific call (if necessary) and press Resume.

See a all calls on a	Press i	or	, then immediately press the line button. Doing so shows
specific line	call details but will not impact the call state; it is therefore useful if you are
	talking on one line and want to view held calls on another line.

See an overview of line	Press	for the highlighted line. (A line appears highlighted when the calls
activity (one call per	associated with it are displayed on the phone screen.)
line)	Doing so prompts the phone to switch to call overview mode and display

	one call per line. This call is either the active call or, if all calls are on hold,
	the held call with the longest duration.
	To return to the standard view, press i or					, then immediately press the
	line button.

Tips

•Only one call can be active; other calls will be placed on hold automatically.

•When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. See the “Prioritizing Critical Calls” section on page 32.

•Calls of a similar type are grouped together in the call list. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last.

14	OL-4637-02

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Contents Cisco IP Phone 7960G and 7940G for Cisco CallManager Page Viewing and Dialing Calls Button Definitions Contents Making Conference Calls Basic Call HandlingUsing Voice Messaging, Call Logs, and Directories OL-4637-02 Getting Started How to Use this GuideIf you want to Then Installing and Using Your Phone Safety and Performance InformationPower supply must be placed indoors Using an External Power Supply Using External Devices with Your Cisco IP PhoneWhere to Find Additional Information Cleaning the Phone ScreenMore Information about Customizing Your Phone on the Web Connecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset InformationSubjective to the User An Overview of Your Phone Buttons and Hardware17 16 15 14 13 12 11 OL-4637-02 Phone Screen Features Going On-Hook and Off-Hook Understanding Feature Functionality and AvailabilityCall-Handling and Navigation Tips Understanding Lines vs. CallsSelecting Calls Understanding Call IconsIcon Call State Description Viewing Calls and Switching Between Calls TipsEntering and Editing Text Using Feature MenusChoosing Phone Screen Items Phone screen Do thisUnderstanding Button Icons Getting Help on Your PhoneIf you want to Placing a Call Basic Call HandlingPress AbbrDial Missed Calls, Received Calls, or Placed Calls, then scroll Cisco IP Phone on the Web guide for more detailsPAB service or Fast Dial service exact names might vary Answering a Call Ending a Call Using Hold and ResumeUsing Mute If you ThenTransferring a Connected Call Forwarding Your Calls to Another Number Standard Conference Calls Making Conference CallsTypes of Supported Conference Calls Meet-Me Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call HandlingRedirecting a Ringing Call to Your Phone Using a Shared Line Understanding Shared LinesAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Preventing Others from Viewing or Barging a Shared-Line CallMaking and Receiving Secure Calls Prioritizing Critical Calls Using a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer with a Headset or the Speakerphone Customizing Phone Settings Adjusting the VolumeCustomizing the Phone Screen Customizing Rings and Message IndicatorsChange the Ring Settings for your phone from the main menu Ring TypeSetting Up Speed Dial Features Add/Update Speed Dials from the main menuUsing Voice Messaging, Call Logs, and Directories Accessing Voice MessagesUsing Call Logs and Directories Missed Calls, Placed Calls, or Received Calls. a maximumLogging In to the User Options Web Pages Accessing Your User Options Web PagesProcedure Tips for Navigating the User Options PagesSubscribing to Phone Services Understanding Additional Configuration Options If you Then For more informationCustomizing Your Cisco IP Network Configuration and select the network Troubleshooting Your PhoneUsing the Quality Reporting Tool If you are asked to ThenCisco One-Year Limited Hardware Warranty Terms Replacement, Repair, or Refund Policy for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Index OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Page USA

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