Cisco Systems 7960G, 7940G warranty Viewing Calls and Switching Between Calls, Tips

Page 22

Viewing Calls and Switching Between Calls

These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to...

Then...

 

 

 

 

 

 

 

Switch between calls on

Highlight the call you are switching to and press Resume. The other call is

one line

placed on hold automatically.

 

 

 

 

Switch from a

Press Answer or press

for the line with the incoming call. Doing so

connected call to

automatically places the first call on hold.

 

answer a ringing call

 

 

 

 

 

 

 

 

 

Switch between calls on

Press

for a line that has a call on hold. (The line displays the

different lines

call-on-hold icon

.) If there is a single call holding on the line, it will

 

resume automatically. If there are multiple calls holding on the line, scroll

 

to the specific call (if necessary) and press Resume.

 

 

 

 

See a all calls on a

Press i

or

, then immediately press the line button. Doing so shows

specific line

call details but will not impact the call state; it is therefore useful if you are

 

talking on one line and want to view held calls on another line.

 

 

 

See an overview of line

Press

for the highlighted line. (A line appears highlighted when the calls

activity (one call per

associated with it are displayed on the phone screen.)

line)

Doing so prompts the phone to switch to call overview mode and display

 

 

one call per line. This call is either the active call or, if all calls are on hold,

 

the held call with the longest duration.

 

 

To return to the standard view, press i or

, then immediately press the

 

line button.

 

 

 

 

 

 

 

 

 

 

 

Tips

•Only one call can be active; other calls will be placed on hold automatically.

•When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. See the “Prioritizing Critical Calls” section on page 32.

•Calls of a similar type are grouped together in the call list. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last.

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OL-4637-02

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Contents Cisco IP Phone 7960G and 7940G for Cisco CallManager Page Viewing and Dialing Calls Button Definitions Contents Making Conference Calls Basic Call HandlingUsing Voice Messaging, Call Logs, and Directories OL-4637-02 Getting Started How to Use this GuideIf you want to Then Installing and Using Your Phone Safety and Performance InformationPower supply must be placed indoors Using an External Power Supply Using External Devices with Your Cisco IP PhoneWhere to Find Additional Information Cleaning the Phone ScreenMore Information about Customizing Your Phone on the Web Connecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset InformationSubjective to the User An Overview of Your Phone Buttons and Hardware17 16 15 14 13 12 11 OL-4637-02 Phone Screen Features Going On-Hook and Off-Hook Understanding Feature Functionality and AvailabilityCall-Handling and Navigation Tips Understanding Lines vs. CallsSelecting Calls Understanding Call IconsIcon Call State Description Viewing Calls and Switching Between Calls TipsEntering and Editing Text Using Feature MenusChoosing Phone Screen Items Phone screen Do thisUnderstanding Button Icons Getting Help on Your PhoneIf you want to Placing a Call Basic Call HandlingPress AbbrDial Missed Calls, Received Calls, or Placed Calls, then scroll Cisco IP Phone on the Web guide for more detailsPAB service or Fast Dial service exact names might vary Answering a Call Ending a Call Using Hold and ResumeUsing Mute If you ThenTransferring a Connected Call Forwarding Your Calls to Another Number Standard Conference Calls Making Conference CallsTypes of Supported Conference Calls Meet-Me Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call HandlingRedirecting a Ringing Call to Your Phone Using a Shared Line Understanding Shared LinesAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Preventing Others from Viewing or Barging a Shared-Line CallMaking and Receiving Secure Calls Prioritizing Critical Calls Using a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer with a Headset or the Speakerphone Customizing Phone Settings Adjusting the VolumeCustomizing the Phone Screen Customizing Rings and Message IndicatorsChange the Ring Settings for your phone from the main menu Ring TypeSetting Up Speed Dial Features Add/Update Speed Dials from the main menuUsing Voice Messaging, Call Logs, and Directories Accessing Voice MessagesUsing Call Logs and Directories Missed Calls, Placed Calls, or Received Calls. a maximumLogging In to the User Options Web Pages Accessing Your User Options Web PagesProcedure Tips for Navigating the User Options PagesSubscribing to Phone Services Understanding Additional Configuration Options If you Then For more informationCustomizing Your Cisco IP Network Configuration and select the network Troubleshooting Your PhoneUsing the Quality Reporting Tool If you are asked to ThenCisco One-Year Limited Hardware Warranty Terms Replacement, Repair, or Refund Policy for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Index OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Page USA
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.
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