Cisco Systems 7960G, 7940G warranty Using a Shared Line, Understanding Shared Lines

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Using a Shared Line

Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses:

•One person uses multiple phones—For example, your shared line is assigned to both your desk phone and a lab phone. An incoming call to the shared line rings on both phones and you can use either phone to answer the call.

•Multiple people share a line—For example, you are one of many people who can handle incoming calls on the shared line, or you are a manager who shares an extension number with your assistant.

Understanding Shared Lines

Remote-in-Use

If you have a shared line, you might see the remote-in-use icon on your phone screen: . This icon indicates that a co-worker is currently using the shared line. You can place and receive calls as usual on a shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Unless a co-worker who shares your line has the Privacy feature enabled, you can see information on your phone screen about calls that your co-worker places and receives on the shared line. This information might include caller ID and call duration. Conversely, when you are using a shared line, information about your call is displayed on the co-worker’s phone screen.

When call information is visible in this way, you and co-workers can add yourselves to calls on the shared line using either the Barge or cBarge feature. Adding yourself to a call on a shared line is called barging. For more information about barging, see the “Adding Yourself to a Shared-Line Call” section on page 29.

Privacy

If you do not want co-workers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others from Viewing or Barging a Shared-Line Call” section on page 30.

Maximum Supported Calls on a Shared Line

The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, your phone supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker.

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Contents Cisco IP Phone 7960G and 7940G for Cisco CallManager Page Viewing and Dialing Calls Button Definitions Contents Making Conference Calls Basic Call HandlingUsing Voice Messaging, Call Logs, and Directories OL-4637-02 How to Use this Guide Getting StartedIf you want to Then Safety and Performance Information Installing and Using Your PhonePower supply must be placed indoors Using an External Power Supply Using External Devices with Your Cisco IP PhoneCleaning the Phone Screen Where to Find Additional InformationMore Information about Customizing Your Phone on the Web Connecting Your Phone Adjusting the Footstand Adjusting the Handset RestRegistering with Taps Headset InformationSubjective to the User An Overview of Your Phone Buttons and Hardware17 16 15 14 13 12 11 OL-4637-02 Phone Screen Features Understanding Feature Functionality and Availability Call-Handling and Navigation TipsGoing On-Hook and Off-Hook Understanding Lines vs. CallsUnderstanding Call Icons Selecting CallsIcon Call State Description Viewing Calls and Switching Between Calls TipsUsing Feature Menus Choosing Phone Screen ItemsEntering and Editing Text Phone screen Do thisGetting Help on Your Phone Understanding Button IconsIf you want to Basic Call Handling Placing a CallPress AbbrDial Missed Calls, Received Calls, or Placed Calls, then scroll Cisco IP Phone on the Web guide for more detailsPAB service or Fast Dial service exact names might vary Answering a Call Using Hold and Resume Using MuteEnding a Call If you ThenTransferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference CallsStandard Conference Calls Meet-Me Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked CallsRedirecting a Ringing Call to Your Phone Using a Shared Line Understanding Shared LinesAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Preventing Others from Viewing or Barging a Shared-Line CallMaking and Receiving Secure Calls Prioritizing Critical Calls Using a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer with a Headset or the Speakerphone Customizing Phone Settings Adjusting the VolumeCustomizing Rings and Message Indicators Change the Ring Settings for your phone from the main menuCustomizing the Phone Screen Ring TypeSetting Up Speed Dial Features Add/Update Speed Dials from the main menuUsing Voice Messaging, Call Logs, and Directories Accessing Voice MessagesUsing Call Logs and Directories Missed Calls, Placed Calls, or Received Calls. a maximumAccessing Your User Options Web Pages ProcedureLogging In to the User Options Web Pages Tips for Navigating the User Options PagesSubscribing to Phone Services Understanding Additional Configuration Options If you Then For more informationCustomizing Your Cisco IP Troubleshooting Your Phone Using the Quality Reporting ToolNetwork Configuration and select the network If you are asked to ThenCisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Replacement, Repair, or Refund Policy for HardwareTo Receive a Return Materials Authorization RMA Number Index OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Page USA
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.
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