Cisco Systems 7960G Using Voice Messaging, Call Logs, and Directories, Accessing Voice Messages

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Using Voice Messaging, Call Logs, and Directories

This section describes how you can use feature buttons to access voice messages, call logs, and directories.

Accessing Voice Messages

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. For a general overview of voice message service features, refer to the table below.

If you want to...	Then...
Set up and	Press	and follow the voice instructions. If a pop-up messages menu
personalize your	appears on your phone screen, choose an appropriate menu item.
voice message service

See if you have a new	Look at your phone for the following indicators:
voice message	• A steady red light on your handset. (This indicator can vary. See the

	“Customizing Rings and Message Indicators” section on page 36.)

•A flashing envelope icon and text message on your phone screen.

Listen to your voice	Press	. Depending on your service, doing so either auto-dials your
messages or access	voice message service or provides a pop-up menu on your phone screen.
the voice messages
menu

Send a call to your	Press iDivert. The iDivert feature automatically transfers a call (including a
voice message system	ringing or held call) to your voice message system. Callers will hear your
	voice message greeting and can leave you a message.

38	OL-4637-02

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Contents Cisco IP Phone 7960G and 7940G for Cisco CallManager Page Viewing and Dialing Calls Button Definitions Contents Making Conference Calls Basic Call HandlingUsing Voice Messaging, Call Logs, and Directories OL-4637-02 Getting Started How to Use this GuideIf you want to Then Installing and Using Your Phone Safety and Performance InformationPower supply must be placed indoors Using an External Power Supply Using External Devices with Your Cisco IP PhoneWhere to Find Additional Information Cleaning the Phone ScreenMore Information about Customizing Your Phone on the Web Connecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset InformationSubjective to the User An Overview of Your Phone Buttons and Hardware17 16 15 14 13 12 11 OL-4637-02 Phone Screen Features Going On-Hook and Off-Hook Understanding Feature Functionality and AvailabilityCall-Handling and Navigation Tips Understanding Lines vs. CallsSelecting Calls Understanding Call IconsIcon Call State Description Viewing Calls and Switching Between Calls TipsEntering and Editing Text Using Feature MenusChoosing Phone Screen Items Phone screen Do thisUnderstanding Button Icons Getting Help on Your PhoneIf you want to Placing a Call Basic Call HandlingPress AbbrDial Missed Calls, Received Calls, or Placed Calls, then scroll Cisco IP Phone on the Web guide for more detailsPAB service or Fast Dial service exact names might vary Answering a Call Ending a Call Using Hold and ResumeUsing Mute If you ThenTransferring a Connected Call Forwarding Your Calls to Another Number Standard Conference Calls Making Conference CallsTypes of Supported Conference Calls Meet-Me Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call HandlingRedirecting a Ringing Call to Your Phone Using a Shared Line Understanding Shared LinesAdding Yourself to a Shared-Line Call Tracing Suspicious Calls Preventing Others from Viewing or Barging a Shared-Line CallMaking and Receiving Secure Calls Prioritizing Critical Calls Using a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer with a Headset or the Speakerphone Customizing Phone Settings Adjusting the VolumeCustomizing the Phone Screen Customizing Rings and Message IndicatorsChange the Ring Settings for your phone from the main menu Ring TypeSetting Up Speed Dial Features Add/Update Speed Dials from the main menuUsing Voice Messaging, Call Logs, and Directories Accessing Voice MessagesUsing Call Logs and Directories Missed Calls, Placed Calls, or Received Calls. a maximumLogging In to the User Options Web Pages Accessing Your User Options Web PagesProcedure Tips for Navigating the User Options PagesSubscribing to Phone Services Understanding Additional Configuration Options If you Then For more informationCustomizing Your Cisco IP Network Configuration and select the network Troubleshooting Your PhoneUsing the Quality Reporting Tool If you are asked to ThenCisco One-Year Limited Hardware Warranty Terms Replacement, Repair, or Refund Policy for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Index OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Page USA

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