Cisco Systems 7940G, 7960G warranty Advanced Call Handling, Storing and Retrieving Parked Calls

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Advanced Call Handling

Advanced Call Handling

Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You will not have access to these features unless your system administrator enables them for you.

Storing and Retrieving Parked Calls

You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a conference room). Call Park is a feature that your system administrator must enable for you.

If you want to...

Then...

 

 

Store an active call

During a call, press Park. (You may need to press the more softkey to see

using Call Park

Park.) This prompts your phone to store the call. Note the call park number

 

displayed on your phone screen and hang up.

 

 

Retrieve a parked call

Enter the call park number from any Cisco IP Phone in your network to

 

connect to the call.

 

You have a limited amount of time to retrieve the parked call before it

 

reverts to ringing at its original destination. See your system administrator

 

for this time limit.

 

 

Redirecting a Ringing Call to Your Phone

Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so that you can answer the call. Call PickUp is a special feature that your system administrator might enable for you, depending on your call-handling needs and work environment. For example, you might use this feature if you share call-handling responsibilities with co-workers. You can handle calls for co-workers who are in your “call pickup group,” which is defined by your system administrator.

If you want to...

Then...

 

 

 

 

Answer a call that is ringing on

Press

(an available line button) and PickUp. The call now

another extension within your group

rings on your phone.

 

 

 

Answer a call that is ringing on

Press

(an available line button) and GPickUp. Enter the

another extension outside of your

call group pickup code provided by your system administrator.

group

The call now rings on your phone.

 

 

 

Cisco IP Phone 7960G and 7940G

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Contents Cisco IP Phone 7960G and 7940G for Cisco CallManager Page Viewing and Dialing Calls Button Definitions Contents Basic Call Handling Making Conference CallsUsing Voice Messaging, Call Logs, and Directories OL-4637-02 If you want to Then How to Use this GuideGetting Started Power supply must be placed indoors Safety and Performance InformationInstalling and Using Your Phone Using External Devices with Your Cisco IP Phone Using an External Power SupplyMore Information about Customizing Your Phone on the Web Cleaning the Phone ScreenWhere to Find Additional Information Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with TapsSubjective to the User Buttons and Hardware An Overview of Your Phone17 16 15 14 13 12 11 OL-4637-02 Phone Screen Features Understanding Lines vs. Calls Understanding Feature Functionality and AvailabilityCall-Handling and Navigation Tips Going On-Hook and Off-HookIcon Call State Description Understanding Call IconsSelecting Calls Tips Viewing Calls and Switching Between CallsPhone screen Do this Using Feature MenusChoosing Phone Screen Items Entering and Editing TextIf you want to Getting Help on Your PhoneUnderstanding Button Icons Press AbbrDial Basic Call HandlingPlacing a Call Cisco IP Phone on the Web guide for more details Missed Calls, Received Calls, or Placed Calls, then scrollPAB service or Fast Dial service exact names might vary Answering a Call If you Then Using Hold and ResumeUsing Mute Ending a CallTransferring a Connected Call Forwarding Your Calls to Another Number Meet-Me Conference Calls Making Conference CallsTypes of Supported Conference Calls Standard Conference CallsStarting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Redirecting a Ringing Call to Your Phone Advanced Call HandlingStoring and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineAdding Yourself to a Shared-Line Call Preventing Others from Viewing or Barging a Shared-Line Call Tracing Suspicious CallsMaking and Receiving Secure Calls Prioritizing Critical Calls Obtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone SettingsRing Type Customizing Rings and Message IndicatorsChange the Ring Settings for your phone from the main menu Customizing the Phone ScreenAdd/Update Speed Dials from the main menu Setting Up Speed Dial FeaturesAccessing Voice Messages Using Voice Messaging, Call Logs, and DirectoriesMissed Calls, Placed Calls, or Received Calls. a maximum Using Call Logs and DirectoriesTips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web PagesSubscribing to Phone Services If you Then For more information Understanding Additional Configuration OptionsCustomizing Your Cisco IP If you are asked to Then Troubleshooting Your PhoneUsing the Quality Reporting Tool Network Configuration and select the networkCisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware Index OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Cisco IP Phone 7960G and 7940G OL-4637-02 Page USA
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.
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