Cisco Systems OL-23884-03 manual After Receiving Voice-Mail Messages, If You Receive Meaning

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Receiving Voice-mail Messages in Your E-mail

If You Receive

Meaning

 

 

Authentication Failed

Be sure you are using the correct user ID and password to access your

 

Cisco Unity Express account.

 

 

Password Expired

Your password is expired and you must change it. You must log in to the

 

Cisco Unity Express graphical user interface system to change your

 

password.

 

 

Authorization Failed

You do not have the proper privileges to retrieve your voice-mail

 

messages using e-mail. Contact your system administrator.

 

 

After Receiving Voice-Mail Messages

After you receive voice-mail messages in your e-mail, you can perform the following actions:

•Listen to messages—Typically, you can double-click the .wav file message attachment to listen to it.

•Change the status of a message—Mark a message as read or unread.

•Delete messages—Mark a message as deleted in your inbox, which also moves it into the deleted messages portion of your voice-mail system. Logging out of your e-mail client removes all deleted messages in your e-mail mailbox.

Note Deleted messages must be purged to entirely remove the message from your system.

•Undelete messages—Change the state of a message from deleted to saved and remove it from the deleted message storage space. As long as deleted messages are not purged, you can undelete them.

•Purge deleted messages—Remove deleted messages from your e-mail client and server.

Updating the status of a message in your e-mail program also updates the message status on the voice-mail system. For example, marking a message as Read on your e-mail client will mark the message as saved on the telephone voice-mail system, and turn off your message-waiting indicator light on your phone if you have no other new messages.

Note Not all of these actions may be supported by your e-mail program; see your e-mail program documentation for more information.

Private Voice-Mail Messages

You can only download the headers, or summaries, of voice-mail messages that have been marked “Private” by the sender. You must dial in to the voice-mail system to listen to the body of the private voice-mail message.

Caution Do not delete a private message from your Inbox before listening to it. Deleting the message in your e-mail client deletes the actual voice-mail message from the system and you cannot listen to it.

Broadcast Messages

You can only download broadcast messages that you have previously listened to and saved through the telephone voice-mail system. New broadcast messages are not downloaded to your e-mail program.

Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features

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Contents Contents Restrictions Related Documents Related Topic Document Title or URLAccessing Cisco Unity Express by Phone Logging in Without Entering Your PINCalling the Message Sender Using Live Reply Voice-mail OptionsOption Managing Fax Messages To manage fax messagesSetting Up and Using a Printer for Faxes Option DescriptionAccessing Message Options Delivering Nonsubscriber MessagesAccessing Setup Options Managing GreetingsRecording the Message Greetings Default Precedence Rules Managing Greetings Rerecording Your Current GreetingTurning Greetings On and Off Rerecording Your Alternate Greeting Setting Up Message NotificationRerecording Your Standard Greeting Reviewing All GreetingsAccessing the Notification Menu Choosing the Device to NotifyChanging the Notification Phone Number Setting Extra Digits Configuring the Notification ScheduleChanging the Schedule for All Days If You Entered PressChanging the Schedule for a Specific Day Setting up Cascading Notification Changing Notification PreferencesPlaying Your Cascading Notification Rules Adding Cascading Notification RulesUsing Distribution Lists Changing Cascading Notification RulesDeleting Cascading Notification Rules Accessing the Distribution Lists Menu Configuring Private Distribution ListsReviewing Your Private Distribution Lists Adding a Private Distribution List Modifying a Private Distribution ListAdding a Member to a Private Distribution List Configuring Public Distribution Lists Deleting a Private Distribution ListReviewing Public Distribution Lists Adding a Public Distribution List Modifying a Public Distribution ListAdding a Member to a Public Distribution List Removing a Member from a Public Distribution List Recording the Name of a Public Distribution List Changing Your Password Changing Your Recorded Name Deleting a Public Distribution List What to Do When Receiving Notifications by Phone Recording a Live ConversationReceiving Voice-mail Messages in Your E-mail Downloading Voice-mail MessagesPrivate Voice-Mail Messages After Receiving Voice-Mail MessagesIf You Receive Meaning Broadcast MessagesPage Supported Cisco Unified IP Phones for VoiceView Express Personal Mailbox MenuPress Services Logging In To VoiceView ExpressLogging In Limitations for VoiceView Express Retrieving and Sending Messages in VoiceView ExpressLogging In if Your PIN is Expired Information About Soft Keys for Voice-Mail MessagesHome DeleteFwdMsg ListenListening to Voice Messages Previewing a FaxPress Preview Fax Printing a Fax Choose 1, Print to Fax Number, then press Select Accessing Live Reply in VoiceView ExpressReplying to a Voice Message Choose Reply Via Voice MailForwarding a Fax or Voice Message Choose 2 Call extension. Press SelectSending Voice Messages Setting up Nonsubscriber Message Delivery Specifying Delivery TimeListen to Recorded Message-Play message to be sent Managing Your Inbox Changing the Sort Order of Your InboxPersonalizing Your Settings Filtering Messages in Your InboxManaging Your Greetings Managing Message Settings Editing the Notification Schedule Changing Your PIN Recording Your NameConfiguring Your Zero-out Number Logging In to General Delivery MailboxesAdministering Broadcast Messages Sending Broadcast Messages to Select Locations Choose Select LocationsWhere to Go Next Specifying Start or End TimeDisclaimer for Recording a Conversation OL-23884-03
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