Cisco Systems OL-23884-03 Replying to a Voice Message, Accessing Live Reply in VoiceView Express

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Retrieving and Sending Messages in VoiceView Express

Step 4 Press Options.

Step 5 Choose 1, Print to Fax Number, then press Select.

Step 6 Enter the extension and press Submit.

Replying to a Voice Message

Note You can request Cisco Unity Express to make a live call to the message sender. See the “Accessing Live Reply in VoiceView Express” section on page 38.

To reply to a message immediately after listening to the message:

Step 1 To reply after listening to a voice-mail message, press Reply.

Step 2 Choose Reply Via Voice Mail.

Step 3 Say your message, then press Stop. The Send Message menu appears.

Step 4 To send immediately, press Send; otherwise, choose any of the following and press Select:

•Listen to Recorded Message—Play message to be sent.

•Record Again—Switch on the microphone and begin recording. Say your message, then press Stop.

•Edit Recipients—Return to Recipient List menu where you can add or remove recipients.

•Mark as Urgent—Mark or unmark message to be sent.

•Mark as Private—Mark or unmark message to be sent.

•Message Delivery Time—Display Send Message menu. See the “Specifying Delivery Time” section on page 41 to schedule delivery of message to be sent.

Note If the voice mail is marked Secure, then the reply is automatically marked Secure.

Accessing Live Reply in VoiceView Express

When you press the Reply button for a selected message, you may have the option of choosing the Live Reply function.

This function is available when responding to new, saved, or deleted voice messages from subscribers or from messages containing the required identification information. The Live Reply function is not available if the voice-message does not contain the required caller information.

Your system administrator must activate the live reply function.

Note If you invoke this function, you will not be returned to your voice-mail session on termination of the call. You must redial the voice mail pilot number.

Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features

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Contents Contents Restrictions Related Documents Related Topic Document Title or URLAccessing Cisco Unity Express by Phone Logging in Without Entering Your PINOption Calling the Message Sender Using Live ReplyVoice-mail Options Managing Fax Messages To manage fax messagesSetting Up and Using a Printer for Faxes Option DescriptionAccessing Message Options Delivering Nonsubscriber MessagesRecording the Message Accessing Setup OptionsManaging Greetings Greetings Default Precedence Rules Turning Greetings On and Off Managing GreetingsRerecording Your Current Greeting Rerecording Your Alternate Greeting Setting Up Message NotificationRerecording Your Standard Greeting Reviewing All GreetingsAccessing the Notification Menu Choosing the Device to NotifyChanging the Notification Phone Number Setting Extra Digits Configuring the Notification ScheduleChanging the Schedule for All Days If You Entered PressChanging the Schedule for a Specific Day Setting up Cascading Notification Changing Notification PreferencesPlaying Your Cascading Notification Rules Adding Cascading Notification RulesDeleting Cascading Notification Rules Using Distribution ListsChanging Cascading Notification Rules Reviewing Your Private Distribution Lists Accessing the Distribution Lists MenuConfiguring Private Distribution Lists Adding a Private Distribution List Modifying a Private Distribution ListAdding a Member to a Private Distribution List Reviewing Public Distribution Lists Configuring Public Distribution ListsDeleting a Private Distribution List Adding a Member to a Public Distribution List Adding a Public Distribution ListModifying a Public Distribution List Removing a Member from a Public Distribution List Recording the Name of a Public Distribution ListDeleting a Public Distribution List Changing Your PasswordChanging Your Recorded Name What to Do When Receiving Notifications by Phone Recording a Live ConversationReceiving Voice-mail Messages in Your E-mail Downloading Voice-mail MessagesPrivate Voice-Mail Messages After Receiving Voice-Mail MessagesIf You Receive Meaning Broadcast MessagesPage Supported Cisco Unified IP Phones for VoiceView Express Personal Mailbox MenuPress Services Logging In To VoiceView ExpressLogging In Limitations for VoiceView Express Retrieving and Sending Messages in VoiceView ExpressLogging In if Your PIN is Expired Information About Soft Keys for Voice-Mail Messages Home Delete FwdMsg ListenPress Preview Fax Listening to Voice MessagesPreviewing a Fax Printing a Fax Choose 1, Print to Fax Number, then press Select Accessing Live Reply in VoiceView ExpressReplying to a Voice Message Choose Reply Via Voice MailForwarding a Fax or Voice Message Choose 2 Call extension. Press SelectSending Voice Messages Listen to Recorded Message-Play message to be sent Setting up Nonsubscriber Message DeliverySpecifying Delivery Time Managing Your Inbox Changing the Sort Order of Your InboxManaging Your Greetings Personalizing Your SettingsFiltering Messages in Your Inbox Managing Message Settings Editing the Notification Schedule Changing Your PIN Recording Your NameConfiguring Your Zero-out Number Logging In to General Delivery MailboxesAdministering Broadcast Messages Sending Broadcast Messages to Select Locations Choose Select LocationsWhere to Go Next Specifying Start or End TimeDisclaimer for Recording a Conversation OL-23884-03