Cisco Systems OL-23884-03 manual Voice-mail Options, Calling the Message Sender Using Live Reply

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Voice-mail Options

Voice-mail Options

After dialing in to Cisco Unity Express, you can choose the following options from the main menu:

Option

Description

1Listen to new messages. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information.

Access the Live Reply function. See the “Calling the Message Sender Using Live Reply” section on page 5.

Manage fax messages. See the “Managing Fax Messages” section on page 6.

2Send a message. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information.

Access the nonsubscriber delivery function. See the “Delivering Nonsubscriber Messages” section on page 8.

3Listen to old messages. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information.

4Access setup options, such as voice-mail greetings, distribution lists, passwords, message notification, and cascading notification. See the “Accessing Setup Options” section on page 9.

Calling the Message Sender Using Live Reply

Note To call the message sender using the live reply function, the function must first be activated by your system administrator.

When listening to a message, you can request the system to dial the message-sender to initiate a live conversation. This function is available when listening to new, saved, or deleted voice messages from subscribers or from non-subscribers where caller ID is available.

To access the live reply function, press 44 (4 pressed twice) on the dial pad while listening to the message. Cisco Unity Express attempts to establish a call to the message sender. Depending on the identifying information contained in the message, you will hear a prompt with some or all of the following: “calling <spoken name> at extension <calling number> at <remote location identifier>.”

Note If you activate this function, you will not be returned to your voice-mail session on termination of the call. You must redial your voice mail access number.

Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features

 

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Contents Contents Restrictions Related Topic Document Title or URL Related DocumentsLogging in Without Entering Your PIN Accessing Cisco Unity Express by PhoneOption Calling the Message Sender Using Live ReplyVoice-mail Options To manage fax messages Managing Fax MessagesOption Description Setting Up and Using a Printer for FaxesDelivering Nonsubscriber Messages Accessing Message OptionsRecording the Message Accessing Setup OptionsManaging Greetings Greetings Default Precedence Rules Turning Greetings On and Off Managing GreetingsRerecording Your Current Greeting Rerecording Your Standard Greeting Setting Up Message NotificationRerecording Your Alternate Greeting Reviewing All GreetingsChoosing the Device to Notify Accessing the Notification MenuChanging the Notification Phone Number Configuring the Notification Schedule Setting Extra DigitsIf You Entered Press Changing the Schedule for All DaysChanging the Schedule for a Specific Day Changing Notification Preferences Setting up Cascading NotificationAdding Cascading Notification Rules Playing Your Cascading Notification RulesDeleting Cascading Notification Rules Using Distribution ListsChanging Cascading Notification Rules Reviewing Your Private Distribution Lists Accessing the Distribution Lists MenuConfiguring Private Distribution Lists Modifying a Private Distribution List Adding a Private Distribution ListAdding a Member to a Private Distribution List Reviewing Public Distribution Lists Configuring Public Distribution ListsDeleting a Private Distribution List Adding a Member to a Public Distribution List Adding a Public Distribution ListModifying a Public Distribution List Recording the Name of a Public Distribution List Removing a Member from a Public Distribution ListDeleting a Public Distribution List Changing Your PasswordChanging Your Recorded Name Recording a Live Conversation What to Do When Receiving Notifications by PhoneDownloading Voice-mail Messages Receiving Voice-mail Messages in Your E-mailIf You Receive Meaning After Receiving Voice-Mail MessagesPrivate Voice-Mail Messages Broadcast MessagesPage Personal Mailbox Menu Supported Cisco Unified IP Phones for VoiceView ExpressLogging In To VoiceView Express Press ServicesLogging In if Your PIN is Expired Retrieving and Sending Messages in VoiceView ExpressLogging In Limitations for VoiceView Express Information About Soft Keys for Voice-Mail MessagesFwdMsg DeleteHome ListenPress Preview Fax Listening to Voice MessagesPreviewing a Fax Printing a Fax Replying to a Voice Message Accessing Live Reply in VoiceView ExpressChoose 1, Print to Fax Number, then press Select Choose Reply Via Voice MailChoose 2 Call extension. Press Select Forwarding a Fax or Voice MessageSending Voice Messages Listen to Recorded Message-Play message to be sent Setting up Nonsubscriber Message DeliverySpecifying Delivery Time Changing the Sort Order of Your Inbox Managing Your InboxManaging Your Greetings Personalizing Your SettingsFiltering Messages in Your Inbox Managing Message Settings Editing the Notification Schedule Recording Your Name Changing Your PINLogging In to General Delivery Mailboxes Configuring Your Zero-out NumberAdministering Broadcast Messages Choose Select Locations Sending Broadcast Messages to Select LocationsSpecifying Start or End Time Where to Go NextDisclaimer for Recording a Conversation OL-23884-03

OL-23884-03 specifications

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