Cisco Systems OL-23884-03 manual Contents

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Cisco Unity Express 8.6 Voice-Mail System

User’s Guide for Advanced Features

OL-23884-03

Updated: November 8, 2012

This guide provides information about using some of the advanced voice-mail features of your Cisco Unity Express voice-mail system. It describes how to access these features by dialing in to the Cisco Unity Express system using your Cisco Unified IP phone. Information is also provided about using Cisco VoiceView Express. Use this guide together with the documents listed in the “Related Documents” section on page 3.

Contents

•Restrictions, page 2

•Related Documents, page 3

Part I—Cisco Unity Express Voice-Mail System (Call-in)

•Accessing Cisco Unity Express by Phone, page 4

•Logging in Without Entering Your PIN, page 4

•Voice-mail Options, page 5

•Calling the Message Sender Using Live Reply, page 5

•Managing Fax Messages, page 6

•Delivering Nonsubscriber Messages, page 8

•Accessing Setup Options, page 9

•Managing Greetings, page 9

•Setting Up Message Notification, page 12

•Setting up Cascading Notification, page 18

•Using Distribution Lists, page 20

•Changing Your Password, page 27

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Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

© 2012 Cisco Systems, Inc. All rights reserved.

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Contents Contents Restrictions Related Topic Document Title or URL Related DocumentsLogging in Without Entering Your PIN Accessing Cisco Unity Express by PhoneVoice-mail Options Calling the Message Sender Using Live ReplyOption To manage fax messages Managing Fax MessagesOption Description Setting Up and Using a Printer for FaxesDelivering Nonsubscriber Messages Accessing Message OptionsManaging Greetings Accessing Setup OptionsRecording the Message Greetings Default Precedence Rules Rerecording Your Current Greeting Managing GreetingsTurning Greetings On and Off Rerecording Your Standard Greeting Setting Up Message NotificationRerecording Your Alternate Greeting Reviewing All GreetingsChoosing the Device to Notify Accessing the Notification MenuChanging the Notification Phone Number Configuring the Notification Schedule Setting Extra DigitsIf You Entered Press Changing the Schedule for All DaysChanging the Schedule for a Specific Day Changing Notification Preferences Setting up Cascading NotificationAdding Cascading Notification Rules Playing Your Cascading Notification RulesChanging Cascading Notification Rules Using Distribution ListsDeleting Cascading Notification Rules Configuring Private Distribution Lists Accessing the Distribution Lists MenuReviewing Your Private Distribution Lists Modifying a Private Distribution List Adding a Private Distribution ListAdding a Member to a Private Distribution List Deleting a Private Distribution List Configuring Public Distribution ListsReviewing Public Distribution Lists Modifying a Public Distribution List Adding a Public Distribution ListAdding a Member to a Public Distribution List Recording the Name of a Public Distribution List Removing a Member from a Public Distribution ListChanging Your Recorded Name Changing Your PasswordDeleting a Public Distribution List Recording a Live Conversation What to Do When Receiving Notifications by PhoneDownloading Voice-mail Messages Receiving Voice-mail Messages in Your E-mailIf You Receive Meaning After Receiving Voice-Mail MessagesPrivate Voice-Mail Messages Broadcast MessagesPage Personal Mailbox Menu Supported Cisco Unified IP Phones for VoiceView ExpressLogging In To VoiceView Express Press ServicesLogging In if Your PIN is Expired Retrieving and Sending Messages in VoiceView ExpressLogging In Limitations for VoiceView Express Information About Soft Keys for Voice-Mail MessagesFwdMsg DeleteHome ListenPreviewing a Fax Listening to Voice MessagesPress Preview Fax Printing a Fax Replying to a Voice Message Accessing Live Reply in VoiceView ExpressChoose 1, Print to Fax Number, then press Select Choose Reply Via Voice MailChoose 2 Call extension. Press Select Forwarding a Fax or Voice MessageSending Voice Messages Specifying Delivery Time Setting up Nonsubscriber Message DeliveryListen to Recorded Message-Play message to be sent Changing the Sort Order of Your Inbox Managing Your InboxFiltering Messages in Your Inbox Personalizing Your SettingsManaging Your Greetings Managing Message Settings Editing the Notification Schedule Recording Your Name Changing Your PINLogging In to General Delivery Mailboxes Configuring Your Zero-out NumberAdministering Broadcast Messages Choose Select Locations Sending Broadcast Messages to Select LocationsSpecifying Start or End Time Where to Go NextDisclaimer for Recording a Conversation OL-23884-03