Cisco Systems OL-23857-01 manual Accessing Live Reply in VoiceView Express

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Retrieving and Sending Messages in VoiceView Express

•Mark as Private—Mark or unmark message to be sent.

•Message Delivery Time—Display Send Message menu. See the “Specifying Delivery Time” section on page 39 to schedule delivery of message to be sent.

Accessing Live Reply in VoiceView Express

When you press the Reply button for a selected message, you may have the option of choosing the Live Reply function.

This function is available when responding to new, saved, or deleted voice messages from subscribers or from messages containing the required identification information. The Live Reply function is not available if the voice-message does not contain the required caller information.

Your system administrator must activate the live reply function.

Note If you invoke this function, you will not be returned to your voice-mail session on termination of the call. You must redial the voice mail pilot number.

To access Live Reply:

Step 1 Select the message.

Step 2 Press the Reply button.

Step 3 Choose 2 Call <extension>. Press Select.

Cisco Unity Express attempts to establish a call to the subscriber who sent the message.

Forwarding a Fax or Voice Message

To forward a fax or voice message, with or without recording an introduction:

Step 1 To forward a fax or a voice message after listening to it, press FwdMsg.

Step 2 Address message by number or (optional) press Name to open the Address by Name window, then:

•To address by number, use the dial pad to enter the exact number for the recipient. For extensions at remote locations, enter the location ID before the extension number.

•To address by name, use the dial pad to enter the recipient’s last name or partial name to search for matching names.

Step 3 Press Submit. The Matching Address menu appears.

Step 4 Choose the desired address and press Add to build a recipient list.

Step 5 After adding an address, press any of the following soft keys:

•AddMore—Return to Address by Number window to add addresses to the recipient list.

•Remove—Remove address from list. You cannot empty the list by removing the only recipient.

•Cancel—Cancel operation.

Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features

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Contents Contents Restrictions Related Topic Document Title or URL Related DocumentsLogging in Without Entering Your PIN Accessing Cisco Unity Express by PhoneVoice-mail Options Calling the Message Sender Using Live ReplyOption To manage fax messages Managing Fax MessagesOption Description Setting Up and Using a Printer for FaxesDelivering Nonsubscriber Messages Accessing Message OptionsManaging Greetings Accessing Setup OptionsRecording the Message Greetings Default Precedence Rules Rerecording Your Current Greeting Managing GreetingsTurning Greetings On and Off Rerecording Your Standard Greeting Setting Up Message NotificationRerecording Your Alternate Greeting Reviewing All GreetingsChoosing the Device to Notify Accessing the Notification MenuChanging the Notification Phone Number Configuring the Notification Schedule Setting Extra DigitsIf You Entered Press Changing the Schedule for All DaysChanging the Schedule for a Specific Day Changing Notification Preferences Setting up Cascading NotificationAdding Cascading Notification Rules Playing Your Cascading Notification RulesChanging Cascading Notification Rules Using Distribution ListsDeleting Cascading Notification Rules Configuring Private Distribution Lists Accessing the Distribution Lists MenuReviewing Your Private Distribution Lists Modifying a Private Distribution List Adding a Private Distribution ListAdding a Member to a Private Distribution List Deleting a Private Distribution List Configuring Public Distribution ListsReviewing Public Distribution Lists Modifying a Public Distribution List Adding a Public Distribution ListAdding a Member to a Public Distribution List Recording the Name of a Public Distribution List Removing a Member from a Public Distribution ListChanging Your Recorded Name Changing Your PasswordDeleting a Public Distribution List Recording a Live Conversation What to Do When Receiving Notifications by PhoneDownloading Voice-mail Messages Receiving Voice-mail Messages in Your E-mailIf You Receive Meaning Private Voice-Mail Messages After Receiving Voice-Mail MessagesBroadcast Messages Page Personal Mailbox Menu Supported Cisco Unified IP Phones for VoiceView ExpressLogging In To VoiceView Express Press ServicesLogging In if Your PIN is Expired Retrieving and Sending Messages in VoiceView ExpressLogging In Limitations for VoiceView Express Information About Soft Keys for Voice-Mail MessagesFwdMsg DeleteHome ListenPrinting a Fax Listening to Voice MessagesReplying to a Voice Message Choose 1, Print to Fax Number, then press SelectForwarding a Fax or Voice Message Accessing Live Reply in VoiceView ExpressChoose 2 Call extension. Press Select Sending Voice Messages Specifying Delivery Time Setting up Nonsubscriber Message DeliveryListen to Recorded Message-Play message to be sent Managing Your InboxChanging the Sort Order of Your Inbox Personalizing Your SettingsFiltering Messages in Your Inbox Managing Your Greetings Managing Message SettingsEditing the Notification Schedule Changing Your PIN Logging In to General Delivery Mailboxes Configuring Your Zero-out NumberRecording Your Name Administering Broadcast Messages Choose Select Locations Sending Broadcast Messages to Select LocationsSpecifying Start or End Time Where to Go NextDisclaimer for Recording a Conversation OL-23857-01