Cisco Systems OL-23857-01 manual Managing Fax Messages, To manage fax messages

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Managing Fax Messages

Managing Fax Messages

Cisco Unity Express can receive and process faxes through the voice-mail system. Faxes can be forwarded, marked as new, saved, deleted, and undeleted similarly to regular voice messages. Additionally, you can send fax messages from a mailbox to a local fax machine for printing.

Supported IMAP clients can receive faxes as a .tif file attachment to an e-mail. The IMAP clients allow subscribers to download the message and save the fax attachment to a local workstation where it can be viewed and printed using standard .tif readers.

You must compose and send a fax from an analog fax machine. You cannot compose a fax through the Cisco Unity Express voice-mail system.

If your system administrator configures a dedicated extension for fax calls, these calls will not ring on a subscriber’s extension. Your system administrator, however, may configure an extension that will receive both fax and voice calls. In this case, when the subscriber picks up an incoming call that is a fax, an identifier tone is heard. The system monitors for such tones and automatically sends the fax to the designated mailbox and terminates the voice leg of the call.

Note Your system administrator must enable the fax function on a mailbox and extension. The fax number may be the same as the voice-mail extension of a subscriber or a dedicated fax extension may be configured.

To manage fax messages:

Step 1 Dial in to the Cisco Unity Express system. The voice prompt summarizes how many new and saved messages your have.

Step 2 Press 1 to listen to new messages.

The voice prompt identifies a fax in your mailbox and lists its properties, for example, the time and date sent and the originating location. The voice prompt also indicates if a voice message is attached to the fax.

Note If the fax was forwarded from another subscriber, a voice message can be attached from the forwarding subscriber.

Step 3 Select the fax.

Step 4 Press one of the following numbers to access options for the fax:

Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features

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Contents Contents Restrictions Related Documents Related Topic Document Title or URLAccessing Cisco Unity Express by Phone Logging in Without Entering Your PINCalling the Message Sender Using Live Reply Voice-mail OptionsOption Managing Fax Messages To manage fax messagesSetting Up and Using a Printer for Faxes Option DescriptionAccessing Message Options Delivering Nonsubscriber MessagesAccessing Setup Options Managing GreetingsRecording the Message Greetings Default Precedence Rules Managing Greetings Rerecording Your Current GreetingTurning Greetings On and Off Rerecording Your Alternate Greeting Setting Up Message NotificationRerecording Your Standard Greeting Reviewing All GreetingsAccessing the Notification Menu Choosing the Device to NotifyChanging the Notification Phone Number Setting Extra Digits Configuring the Notification ScheduleChanging the Schedule for All Days If You Entered PressChanging the Schedule for a Specific Day Setting up Cascading Notification Changing Notification PreferencesPlaying Your Cascading Notification Rules Adding Cascading Notification RulesUsing Distribution Lists Changing Cascading Notification RulesDeleting Cascading Notification Rules Accessing the Distribution Lists Menu Configuring Private Distribution ListsReviewing Your Private Distribution Lists Adding a Private Distribution List Modifying a Private Distribution ListAdding a Member to a Private Distribution List Configuring Public Distribution Lists Deleting a Private Distribution ListReviewing Public Distribution Lists Adding a Public Distribution List Modifying a Public Distribution ListAdding a Member to a Public Distribution List Removing a Member from a Public Distribution List Recording the Name of a Public Distribution ListChanging Your Password Changing Your Recorded NameDeleting a Public Distribution List What to Do When Receiving Notifications by Phone Recording a Live ConversationReceiving Voice-mail Messages in Your E-mail Downloading Voice-mail MessagesIf You Receive Meaning After Receiving Voice-Mail Messages Private Voice-Mail MessagesBroadcast Messages Page Supported Cisco Unified IP Phones for VoiceView Express Personal Mailbox MenuPress Services Logging In To VoiceView ExpressLogging In Limitations for VoiceView Express Retrieving and Sending Messages in VoiceView ExpressLogging In if Your PIN is Expired Information About Soft Keys for Voice-Mail MessagesHome DeleteFwdMsg ListenReplying to a Voice Message Listening to Voice MessagesPrinting a Fax Choose 1, Print to Fax Number, then press SelectAccessing Live Reply in VoiceView Express Forwarding a Fax or Voice MessageChoose 2 Call extension. Press Select Sending Voice Messages Setting up Nonsubscriber Message Delivery Specifying Delivery TimeManaging Your Inbox Listen to Recorded Message-Play message to be sentPersonalizing Your Settings Changing the Sort Order of Your InboxFiltering Messages in Your Inbox Managing Message Settings Managing Your GreetingsEditing the Notification Schedule Changing Your PIN Configuring Your Zero-out Number Logging In to General Delivery MailboxesRecording Your Name Administering Broadcast Messages Sending Broadcast Messages to Select Locations Choose Select LocationsWhere to Go Next Specifying Start or End TimeDisclaimer for Recording a Conversation OL-23857-01