Avaya One-X for RIM Blackberry manual Getting Started, Key Features

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Getting Started

Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory, and even block calls from everyone but the people you want to hear from most.

Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s network that provides additional features to help you manage your work calls, availability, and voicemail messages. This user guide describes how to use Avaya one-X Mobile. For more information about Avaya one-X Mobile Web, see About Avaya one-X Mobile Web on page 16 and the Avaya one-X™ Mobile Web User Guide, document number 18-602150.

Key Features

Avaya one-X Mobile provides the following key features:

●Visual Voicemail —Visual Voicemail provides many of the best features of email to the review and management of your office voicemail. Both the new and saved voicemail inboxes show the current state of the messages left in your office voicemail account. You can review in any order, listen to, save, or delete voicemail messages in the Avaya one-X Mobile application. The voicemail in the Avaya one-X Mobile application is a reflection of the voicemail on your office phone. Any change made to the office voicemail is reflected in both the Avaya one-X Mobile application and in your office voicemail. See Listening to Voicemail on page 37 for more information.

●Find Contacts, Corporate Directory, Phonebook, and Block — For Avaya one-X Mobile for BlackBerry devices, your primary source for contact information is the RIM Addresses application. You can find contacts in the RIM Addresses application or search your Corporate Directory from your BlackBerry device. You can add contacts from your Corporate Directory directly to the RIM Addresses application. Use the Phonebook feature in the Avaya one-X Mobile Web application to designate key contacts—co-workers, clients, friends, or family members—as VIPs. When Block on the Avaya one-X Mobile Home screen is set to block non-VIP callers, VIPs ring through while all other callers are sent directly to your office voicemail. See Using the Contacts Feature on page 45 and Using the Corporate Directory on page 47 for more information. See the Avaya one-X™ Mobile Web User Guide, document number 18-602150, for more information about designating VIPs in the Phonebook.

Avaya one-X™ Mobile User Guide for RIM BlackBerry

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Contents Avaya one-X Mobile User Guide for RIM BlackBerry Issue 1 NovemberAvaya Inc All Rights Reserved Contents Contents Contents Page Pre-installation requirements Installing the Application on Your Mobile DeviceSet up your account Click the Office Voicemail Network Test button Identify the BlackBerry Connection TypeInstalling the Application on Your Mobile Device Click Download Install the application from your PC via USBAPN settings for Cingular Set up a WAP Access Point Name APNFor Username for APN, leave blank Log in for first-time useInstalling the Application on Your Mobile Device Getting Started Key FeaturesAbout Avaya one-X Mobile Web Start the Application About this GuideAvaya one-X Mobile Home screen Making Calls Using the Call Feature Overview of the Avaya one-X Mobile Call Feature Make a call from your Voicemail inbox Make a call from the Home screenMake a call from the Call Log Make a call from your list of contacts in RIM Addresses Highlight RIM AddressesHighlight Call with one-X Mobile. a summary screen appears Highlight Corporate Directory Make a call from the Corporate DirectoryMake a call from a Quick Entry number Switch from your mobile device to your office phone Switch from your office phone to your mobile device Page About Send Calls Destinations Managing Incoming Calls Using the Send Calls FeatureClick Change Destinations Select the phones to which calls are routedHighlight Edit Destinations Add a phone to which calls are routedDelete a phone to which calls are routed Highlight New DestinationsEdit a phone number to which calls are routed Click Delete nameHighlight Edit Destination Set a Quick Entry number to which calls are routed Send all calls to voicemailClick Select Quick Entry Highlight Automatic by Schedule Route calls as defined by Automatic by ScheduleRoute calls as defined by Automatic by Location Click Select VoicemailClick Select Automatic by Location Highlight Automatic by LocationPage Listen to a voicemail message Listening to VoicemailHighlight Open New Voicemail or Open Saved Voicemail Save a voicemail messageClick Delete Voicemail Delete a voicemail messageHighlight Open New Voicemail Click Save VoicemailPage Using the Call Log View the Call LogCall Log Icons Description Click Add to RIM Addresses Delete a callAdd the contact to your RIM Addresses Click Delete CallManaging voicemail from the Call Log Add the contact to your Phonebook as a VIPHighlight Save Voicemail Save a voicemail message from the Call LogUsing the Contacts Feature Find contacts in RIM AddressesAdd a contact Edit a contact Search Corporate Directory for contact Using the Corporate DirectoryChange the block setting Add Corporate Directory contact to RIM AddressesClick Change Block Click Non-VIPs Page Using Avaya one-X Mobile options in RIM applications Click Corporate Directory Highlight Call with one-X MobileGo to in Listen to a voicemail message on Highlight one-X Mobile VoicemailHighlight one-X Mobile Call Log Highlight Notification Changing the Mobile Device SettingsChange the voicemail notification preference Change search sort orderChange the Call Back preference Change the corporate voicemail numberHighlight Call Back Preferences Change the Call Back delayHighlight Call Back Delay Click Change Call Back DelayClick Change Application Lock Exit and lock the applicationChange the extension associated with the mobile device Highlight Application LockClick Change Server URL Change the Avaya one-X Mobile server protocol and URLPage Index APN settings for CingularNew Voicemail
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