Avaya One-X for RIM Blackberry manual About Avaya one-X Mobile Web

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Getting Started

Send Calls — The Send Calls feature routes all calls coming into your work number out to one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number, and hotel number while on business trips—to receive all your personal and business calls. When you’re particularly busy, you can choose to send all work calls directly to your office voicemail system. Voicemail messages are left on your office voicemail system, not on the voicemail system of your mobile device. The Send Calls feature can also route call to different phones automatically according to a schedule you define in Avaya one-X Mobile Web. See Managing Incoming Calls Using the Send Calls Feature on page 29 for more information.

Call Log — The Call Log shows detailed information about calls to and from your work phone number, information that’s especially useful if you bill directly for your time. From the Call Log, you can also add contact information directly to your Phonebook for use with the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or number you called. See Using the Call Log on page 41 for more information.

Call — The Avaya one-X Mobile Call feature allows you to place a call from any phone through your office phone system. This feature provides the following advantages:

-Your caller ID is always your work phone number, regardless of the phone you are calling from—such as your mobile, home, hotel room, or client’s conference room phones.

-All calls placed using the Avaya one-X Mobile Call feature appear in your Call Log, making tracking and billing easier.

-You can use any phone and still benefit from special rate plans for calls made from your office phone system.

See Making Calls Using the Call Feature on page 19 for more information.

About Avaya one-X Mobile Web

Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers. Changes you make to settings, voicemail messages, calls, and contact information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa. You have already used Avaya one-X Mobile Web to sign up for the Avaya one-X Mobile service.

Avaya one-X Mobile Web also provides additional features not available in Avaya one-X Mobile. They are the ability to:

Reply to and forward voicemail messages via email

Create and edit settings in Automatic by Schedule—a feature that manages your incoming calls according to a schedule you define

For more information about Avaya one-X Mobile Web, see the Avaya one-X™ Mobile Web User Guide, document number 18-602150.

16 Avaya one-X™ Mobile User Guide for RIM BlackBerry

November 2007

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Contents Issue 1 November Avaya one-X Mobile User Guide for RIM BlackBerryAvaya Inc All Rights Reserved Contents Contents Contents Page Installing the Application on Your Mobile Device Pre-installation requirementsSet up your account Identify the BlackBerry Connection Type Click the Office Voicemail Network Test buttonInstalling the Application on Your Mobile Device Install the application from your PC via USB Click DownloadSet up a WAP Access Point Name APN APN settings for CingularLog in for first-time use For Username for APN, leave blankInstalling the Application on Your Mobile Device Key Features Getting StartedAbout Avaya one-X Mobile Web About this Guide Start the ApplicationAvaya one-X Mobile Home screen Making Calls Using the Call Feature Overview of the Avaya one-X Mobile Call Feature Make a call from the Home screen Make a call from your Voicemail inboxMake a call from the Call Log Highlight RIM Addresses Make a call from your list of contacts in RIM AddressesHighlight Call with one-X Mobile. a summary screen appears Make a call from the Corporate Directory Highlight Corporate DirectoryMake a call from a Quick Entry number Switch from your mobile device to your office phone Switch from your office phone to your mobile device Page Managing Incoming Calls Using the Send Calls Feature About Send Calls DestinationsSelect the phones to which calls are routed Click Change DestinationsAdd a phone to which calls are routed Delete a phone to which calls are routedHighlight New Destinations Highlight Edit DestinationsClick Delete name Edit a phone number to which calls are routedHighlight Edit Destination Send all calls to voicemail Set a Quick Entry number to which calls are routedClick Select Quick Entry Route calls as defined by Automatic by Schedule Route calls as defined by Automatic by LocationClick Select Voicemail Highlight Automatic by ScheduleHighlight Automatic by Location Click Select Automatic by LocationPage Listening to Voicemail Listen to a voicemail messageSave a voicemail message Highlight Open New Voicemail or Open Saved VoicemailDelete a voicemail message Highlight Open New VoicemailClick Save Voicemail Click Delete VoicemailPage View the Call Log Using the Call LogCall Log Icons Description Delete a call Add the contact to your RIM AddressesClick Delete Call Click Add to RIM AddressesAdd the contact to your Phonebook as a VIP Managing voicemail from the Call LogSave a voicemail message from the Call Log Highlight Save VoicemailFind contacts in RIM Addresses Using the Contacts FeatureAdd a contact Edit a contact Using the Corporate Directory Search Corporate Directory for contactAdd Corporate Directory contact to RIM Addresses Change the block settingClick Change Block Click Non-VIPs Page Using Avaya one-X Mobile options in RIM applications Highlight Call with one-X Mobile Click Corporate DirectoryHighlight one-X Mobile Voicemail Go to in Listen to a voicemail message onHighlight one-X Mobile Call Log Changing the Mobile Device Settings Change the voicemail notification preferenceChange search sort order Highlight NotificationChange the corporate voicemail number Change the Call Back preferenceChange the Call Back delay Highlight Call Back DelayClick Change Call Back Delay Highlight Call Back PreferencesExit and lock the application Change the extension associated with the mobile deviceHighlight Application Lock Click Change Application LockChange the Avaya one-X Mobile server protocol and URL Click Change Server URLPage APN settings for Cingular IndexNew Voicemail