BT In Touch 2000 manual Where to go for more information

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Where to go for more information

Information

BT In Touch Product Helpline

If you are experiencing difficulties with any element of your BT In Touch 2000 package and the user guide has not been able to help, call the BT In Touch Product Helpline on

0845 6011 406.

Your conversation may be recorded for training and quality assurance purposes.

BT Age & Disability

If you would like to talk to someone about the products and services BT provides for disabled customers, call BT Age & Disability on Freefone 0800 800 150.

Age Concern

For further information on issues that affect the elderly, call Age Concern on 0800 00 99 66.

Aid Call Healthcare Communications

For further information on one of the UK’s largest careline service providers, call 0800 77 22 66.

Carers National Association

For information and advice on caring, call the Carers National Association on 0345 573 369.

NHS Direct

NHS Direct is a 24 - hour nurse led confidential helpline, providing advice and information on what to do if you are feeling ill or simply have health related questions. NHS Direct is operational 24 hours a day in many areas of England and will be available to everyone from the year 2000. Call 0845 4647.

Calls are charged at local rates.

Patient’s Association

For further information on patient issues, call the Patient’s Association

on 0181 423 9111.

The Princess Royal Trust for Carers

The Princess Royal Trust for Carers offers carers information and practical support via it’s 86 UK wide Carer Centres. For details of your nearest centre or help with caring issues contact 0171 480 7788 or visit www.carers.org.

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Contents Service For Use With Caller DisplayPlease note Contents BT In Touch Welcome to the BT In Touch 2000 package This user guideWelcome How the BT In Touch Package works Touch 2000c Carer PhoneEmergency contact numbers Basic emergency sequence First emergencyis number calledIf the Carer’s number is engaged Using the Emergency buttonEasier to hear the call when in ‘handsfree’ Carer receives the callAmplifying the User’s voice What to do nextArrangement of support for the User When unpacking you should have UnpackingSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Setting up your BT In Touch 2000 User Phone Plan where you will put your BT In Touch 2000 User PhoneSelect ringer volume Connect the telephone Line cordSelect ringer tone Connect the power cable Uncoil the pendant receiver aerial Positioning your BT In Touch User PhoneSetting time and date With Caller Display Setting time and date ManuallyIf you hear No mains power If you hear Telephone line disconnectedIf you hear Please change batteries Entering emergency contact Phone numbers Giving emergency status to numbers Phone number is now storedAnnounced, e.g. Emergency status on Or Emergency status off. The displayThese Quickdial memories now have emergency status Changing Quickdial memory Numbers CallsAt a glance Registering your BT In Touch Pendants Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendant Press and release the second Pendant buttonBT In Touch Pendants BT In Touch Pendant is used for PurposesChanging the way you wear your BT In Touch Pendant Using the BT In Touch Pendant to Answer calls Using 2 BT In Touch PendantsBT In Touch Pendant life BT In Touch Pendant battery low Registering a replacement BT In Touch PendantRegistering your BT In Touch Pendants Emergency announcements Press and hold down the AnnouncePress and release the Announce Status announcementsAnnouncement is... and then the new personal message Emergency callBT In Touch 2000 User Phone in an emergency Starting an emergency callWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone BT In Touch 2000 User Phone in normal use Making and receiving callsHandsfree button Using handsfree Using the Handsfree buttonUsing the Pendant button Redial Calls button and Calls ListPress and hold down the Cancel Entry you wish to store, for exampleUsing the R Recall button SecrecyDirectory Display shows the number of entries up to Using your Cancel button to stop An emergency call No mains powerLow batteries Telephone line disconnected Optional settings of the BT In Touch User PhoneEmergency cancel timer Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Setting up your BT In Touch 2000c Carer Phone Install or replace the batteriesConnect the telephone Line cord Connect the power cable Positioning your BT In Touch 2000c Carer PhonePress the button to set AM Display then shows Enter the phone numberPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice BT In Touch 2000c Carer Phone in an emergency Answering an emergency callMaking a further call whilst Engaged on an emergency call Cancelling the flashing Emergency calls Returning home to a missed Emergency callBT In Touch 2000c Carer Phone in normal use Receiving a call from the UserTo answer a call in handsfree After first press To scroll through the Calls List, until Using the Quickdial memories Press and hold down the SecrecyDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone At the BT In Touch 5 is entered. do not do this YETAt the BT In Touch At the BT In Touch 2000c Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency buttonCode Incoming emergency call when you Are already on the line Double beep to confirmWhere you and family or friends are the Carers Carer optionCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ What is a careline service provider? Carer + Careline optionEmergency sequence for ‘Carer + Careline’ option Careline option Careline Holiday optionBT In Touch 2000 User Phone makes call direct to Careline Carer emergency memo card BT In Touch 2000 packageSetting up support from a careline service provider Setting the Carer + Careline option Setting the Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows BT Select Services Caller DisplayCaller Display in an emergency Call Diversion See page 54 ‘Using the Divert button’To switch Call Diversion on Caller Display with Calls ListCall Waiting To set up Ring Back To cancel Ring BackRing Back Three Way Calling Call ReturnDesk and wall-mounted phone positions RaisedWall-mounted Desk and wall-mounting Outside warranty MaintenanceWithin guarantee GeneralBT Line Priority Fault Repair Service for the User only BT Line Enhanced Maintenance Options for the Carer onlyOrdering additional BT In Touch Pendants No dial tone Help and adviceWhat is the 3-digit code to stop Emergency sequence? Replacing phone batteriesSpare batteries Battery/old BT In Touch Pendant DisposalWhere do I get a new line Extension socket? Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice After mains power loss Number withheldTechnical specification For the complete BT In Touch 2000 packageBT In Touch 2000c Carer Phone Where to go for more information UK Association of Carelines Your local Citizens Advice BureauInformation on carelines Your local doctorIndex 105 106 107 Offices worldwide