BT manual BT In Touch 2000c Carer Phone in an emergency, Answering an emergency call

The BT In Touch 2000c Carer Phone in an emergency

Carer Phone

If you (the Carer) have subscribed to a Caller Display network service and allocated Quickdial numbers with emergency status, then the BT In Touch 2000c Carer Phone will alert you every time an emergency call comes in from the User’s number.

In the event of an incoming emergency call, the BT In Touch 2000c Carer Phone will ring and beep and the orange Emergency light will flash.

Answering an emergency call

To answer an emergency call, simply pick up the handset or press the Handsfree button. You will hear the emergency announcements being played down the line by the BT In Touch 2000 User Phone. For example;

“Emergency Call. Emergency Call. Please enter the three digit code”

Taking control of the emergency call by entering the 3-digit code

L	To take control of the emergency call
J
K
J	and clear down the emergency
KL	sequence on the BT In Touch 2000
J KL	User Phone, you (the Carer) must
	enter the 3-digit code (5 5 5 ).

Please note

You do not have to wait until the emergency announcement has finished before you enter the 3-digit code (5 5 5 ).

If you do not enter 5 5 5 , after one minute the BT In Touch 2000 User Phone will end the call and proceed to ring the next emergency contact number which has been allocated emergency status.

When 5 5 5 is entered the BT In Touch 2000c Carer Phone will stop beeping but the emergency light will continue to flash.

You are now automatically in ‘handsfree’.

56