BT In Touch 2000 manual What happens when I return home To a missed emergency call?

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BT In Touch 2000 User Phone will continue to dial the next emergency contact number.

Someone else is using the

telephone line in the User’s home in

the event of an emergency

If the User presses the Emergency button (phone or Pendant) but another person is already using the telephone line, the BT In Touch 2000 User Phone will announce over the loudspeaker and down the telephone line “Emergency call. Please hang up now”.

The BT In Touch 2000 User Phone will then wait a few seconds and attempt to start the emergency sequence. If the person on the telephone line has failed to hang up, the BT In Touch 2000 User Phone will replay the message “Emergency call. Please hang up now”.

The BT In Touch 2000 User Phone will continue to do this until the telephone line is clear and the emergency sequence has begun.

What happens when the emergency

call is taken by a fax, answer

machine, a busy tone or someone receives the call but does not know the 3-digit code?

If an emergency call sequence begins and the call is picked-up but the emergency code (555) is not entered within 1 minute, the BT In Touch 2000 User Phone will dial the next emergency contact number. The BT In Touch 2000 User Phone will continue to do this until a Carer has entered the emergency code (555) or the User ends the sequence by pressing and holding down the Cancel button for longer than 2 seconds.

What happens when I return home

to a missed emergency call?

If you have missed an emergency call, then the emergency light on your BT In Touch 2000c Carer Phone will be flashing and beeping.

You may wish to ring round the other Carer contact numbers to establish who took control of the emergency - the BT In Touch 2000 User Phone would have continued the emergency sequence until the emergency code (555) was entered.

If no-one has entered the 3-digit code, the BT In Touch 2000 User Phone will continue the emergency sequence and you may shortly receive a new emergency call.

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Help and advice

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Contents For Use With Caller Display ServicePlease note Contents BT In Touch This user guide Welcome to the BT In Touch 2000 packageTouch 2000c Carer Phone Welcome How the BT In Touch Package worksEmergency contact numbers First emergencyis number called Basic emergency sequenceEasier to hear the call when in ‘handsfree’ Using the Emergency buttonIf the Carer’s number is engaged Carer receives the callWhat to do next Amplifying the User’s voiceArrangement of support for the User Unpacking When unpacking you should haveSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Plan where you will put your BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User PhoneConnect the telephone Line cord Select ringer volumeSelect ringer tone Positioning your BT In Touch User Phone Connect the power cable Uncoil the pendant receiver aerialSetting time and date Manually Setting time and date With Caller DisplayIf you hear Telephone line disconnected If you hear No mains powerIf you hear Please change batteries Entering emergency contact Phone numbers Phone number is now stored Giving emergency status to numbersOr Emergency status off. The display Announced, e.g. Emergency status onThese Quickdial memories now have emergency status Calls Changing Quickdial memory NumbersAt a glance Registering your BT In Touch Pendant Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendants Press and release the second Pendant buttonBT In Touch Pendant is used for Purposes BT In Touch PendantsChanging the way you wear your BT In Touch Pendant Using 2 BT In Touch Pendants Using the BT In Touch Pendant to Answer callsBT In Touch Pendant life Registering a replacement BT In Touch Pendant BT In Touch Pendant battery lowRegistering your BT In Touch Pendants Press and hold down the Announce Emergency announcementsAnnouncement is... and then the new personal message Status announcementsPress and release the Announce Emergency callStarting an emergency call BT In Touch 2000 User Phone in an emergencyWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Making and receiving calls BT In Touch 2000 User Phone in normal useHandsfree button Using the Handsfree button Using handsfreeUsing the Pendant button Calls button and Calls List RedialEntry you wish to store, for example Press and hold down the CancelSecrecy Using the R Recall buttonDirectory Display shows the number of entries up to No mains power Using your Cancel button to stop An emergency callLow batteries Emergency cancel timer Optional settings of the BT In Touch User PhoneTelephone line disconnected Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Install or replace the batteries Setting up your BT In Touch 2000c Carer PhoneConnect the telephone Line cord Positioning your BT In Touch 2000c Carer Phone Connect the power cablePress the button to set AM Enter the phone number Display then showsPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice Answering an emergency call BT In Touch 2000c Carer Phone in an emergencyMaking a further call whilst Engaged on an emergency call Returning home to a missed Emergency call Cancelling the flashing Emergency callsReceiving a call from the User BT In Touch 2000c Carer Phone in normal useTo answer a call in handsfree After first press To scroll through the Calls List, until Press and hold down the Secrecy Using the Quickdial memoriesDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone 5 is entered. do not do this YET At the BT In TouchAt the BT In Touch At the BT In Touch 2000c Helpful timer whilst testing your Pendant/Emergency button Testing the range of your BT In Touch PendantCode Double beep to confirm Incoming emergency call when you Are already on the lineCarer option Where you and family or friends are the CarersCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ Carer + Careline option What is a careline service provider?Emergency sequence for ‘Carer + Careline’ option Careline Holiday option Careline optionBT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 package Carer emergency memo cardSetting up support from a careline service provider Setting the Careline option Setting the Carer + Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display BT Select ServicesCaller Display in an emergency To switch Call Diversion on See page 54 ‘Using the Divert button’Call Diversion Caller Display with Calls ListCall Waiting To cancel Ring Back To set up Ring BackRing Back Call Return Three Way CallingRaised Desk and wall-mounted phone positionsWall-mounted Desk and wall-mounting Within guarantee MaintenanceOutside warranty GeneralBT Line Enhanced Maintenance Options for the Carer only BT Line Priority Fault Repair Service for the User onlyOrdering additional BT In Touch Pendants What is the 3-digit code to stop Emergency sequence? Help and adviceNo dial tone Replacing phone batteriesWhere do I get a new line Extension socket? Battery/old BT In Touch Pendant DisposalSpare batteries Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice Number withheld After mains power lossFor the complete BT In Touch 2000 package Technical specificationBT In Touch 2000c Carer Phone Where to go for more information Information on carelines Your local Citizens Advice BureauUK Association of Carelines Your local doctorIndex 105 106 107 Offices worldwide