Carer Phone
To do this, you should hang up either by replacing the handset or pressing the Handsfree button. You are now able to dial another number.
In addition to ‘clearing down’ your BT In Touch 2000c Carer Phone, if you wish to clear down the BT In Touch 2000 User Phone, returning it to an idle state (i.e. so the User is able to make further calls), you should press 6 ✱ ✱.
Important
This feature is particular to your BT In Touch 2000c Carer Phone.
If you are NOT using a BT In Touch 2000c Carer Phone and you wish to make a further call after receiving the emergency call, you must enter 6 ✱ ✱ from the telephone keypad to clear the line.
Cancelling the flashing
emergency calls
Even after 555 has been entered by the Carer, the emergency light on the BT In Touch 2000c Carer Phone will still continue to flash.
To stop the flashing press and hold down the Cancel button.
Receiving an emergency call whilst already engaged on another call
If you already subscribe to a Call Waiting network service, then any incoming calls received while you are already engaged on another call, can be identified by a beep through the handset.
If the incoming call is from the User the emergency light will also flash and beep.
In this case you should immediately answer the incoming emergency call by pressing the R button, then take control of the emergency call.
Returning home to a missed
emergency call
The Calls List will record all incoming calls including emergency calls. You will know when you have a new call recorded, because the Calls light will be flashing.
Press the Calls button to check any new names and numbers. If the call was an emergency, both the Calls light and emergency light will be flashing.
You can then ring your User or call the other Carer contact numbers to establish who took control of the emergency.
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