BT In Touch 2000 manual Using the Emergency button, If the Carer’s number is engaged

Welcome

Using the Emergency button

In the event of an emergency the User simply presses the Emergency button on the BT In Touch 2000 User Phone or BT In Touch Pendant. This starts the emergency sequence, confirmed by a flashing orange light on the BT In Touch 2000 User Phone and a series of beeps. The BT In Touch 2000 User Phone then dials the first of the allocated emergency contact numbers.

It will continue to call all 3 numbers in turn until the ‘call for help’ is answered and the 3-digit code entered.

If the Carer’s number is engaged

If the Carer’s number is engaged, or the call is taken by an answering machine, fax or someone who does not know the 3-digit code, the BT In Touch 2000 User Phone will continue to call the next emergency number.

Carer receives the call

If the Carer is using the BT In Touch 2000c Carer Phone and has subscribed to a Caller Display network service, then they will be able to distinguish between calls coming in from the User and calls coming from other numbers, by the flashing emergency light and beeping.

IMPORTANT

To benefit from all features of BT In Touch, the Carer must subscribe to a Caller Display network service.

The Carer also has the option to divert their calls to another number, for instance to a mobile phone. This means that even if they are not at home when an emergency call comes in, they will still be able to receive it. (To use this facility, subscription to a Call Diversion service is required.)

Once the emergency call has been answered, the Carer will hear ‘Emergency call, emergency call, please enter the 3-digit code’. (If they wish, the User can include an extra personal announcement.) The emergency sequence will only stop when the Carer who has answered the call enters the 3-digit security code (555) or the User presses and holds down the Cancel button on their BT In Touch 2000 User Phone.

The BT In Touch 2000 User Phone will then stop trying to call any of the other emergency numbers.

Carer speaks to the User

The Carer can now speak to the User. Because the User’s phone is in ‘handsfree’, there is no need for the User to pick up the handset as long as they are within hearing distance of their BT In Touch 2000 User Phone.

Easier to hear the call when in ‘handsfree’

When in ‘handsfree’, BT In Touch phones have an enhanced quality voice channel. This means that both parties can speak and be heard at the same time (see pages 35 and 60).

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