User Phone & Pendant
Changing Quickdial memory
numbers
You can only change a Quickdial memory number when the emergency status has been removed from that number. See ‘To confirm and change which numbers have emergency status’ on page 23.
To change a number stored in the memory, repeat the process for storing numbers, but enter the new number (see page 21). The new number will automatically replace the old number. Then give the number emergency status if you wish it to be included in the emergency sequence (see page 22).
999 Calls
Although the BT In Touch 2000 User phone will accept “999” as a phone number which can be allocated emergency status, it is not recommended. BT strongly recommends that the Carer first assesses the nature of the emergency call and then rings the emergency services with the relevant information. This ensures that only appropriate calls are passed on to the emergency services.
“999” is not recommended as the 999 operator can only connect you with Fire, Police or Ambulance services which may not be appropriate. However, if you do use 999 as an emergency number you should ensure you use an appropriate emergency announcement, for example:
“This is Mrs Jones, I request an ambulance to number 1 Meadowside Cottages, Ipswich”.
When 999 is used, the phone will respond differently to other emergency numbers, as 999 will always be answered promptly. Your BT In Touch 2000 User phone will speak your announcement just once before allowing you to speak with the operator, if you are able to do so.
Once this call to the 999 operator has been answered, the BT In Touch 2000 User phone will NOT subsequently attempt to contact any other emergency contact telephone number.
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