BT In Touch 2000 manual Maintenance, General, Within guarantee, Outside warranty

Page 93

Maintenance

General

Simply clean your BT In Touch Phones with a damp cloth (not wet) or an antistatic wipe. Never use a dry cloth as this may cause a static shock.

Service

Within guarantee

If you experience a problem with your

BT In Touch 2000 User Phone or BT In Touch 2000c Carer Phone, you should contact the BT In Touch Product Helpline on 0845 6011 406.

Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.

Some retailers offer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

Please note

The batteries are not covered under the guarantee.

Outside warranty

If either your BT In Touch 2000 User Phone or BT In Touch 2000c Carer Phone needs repair after the warranty period has ended, call the BT In Touch Product Helpline on 0845 6011 406 for information on our recommended repair agents.

If you have to return any part of your BT In Touch 2000 package

Keep all parts that are working correctly. Pack the faulty part(s) securely, preferably using the original packaging.

Please note

BT cannot take responsibility for goods damaged in transit.

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Maintenance

Image 93

Contents For Use With Caller Display ServicePlease note Contents BT In Touch This user guide Welcome to the BT In Touch 2000 packageWelcome How the BT In Touch Package works Touch 2000c Carer PhoneEmergency contact numbers First emergencyis number called Basic emergency sequenceEasier to hear the call when in ‘handsfree’ Using the Emergency buttonIf the Carer’s number is engaged Carer receives the callAmplifying the User’s voice What to do nextArrangement of support for the User Unpacking When unpacking you should haveSafety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Plan where you will put your BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User PhoneSelect ringer volume Connect the telephone Line cordSelect ringer tone Positioning your BT In Touch User Phone Connect the power cable Uncoil the pendant receiver aerialSetting time and date Manually Setting time and date With Caller DisplayIf you hear No mains power If you hear Telephone line disconnectedIf you hear Please change batteries Entering emergency contact Phone numbers Phone number is now stored Giving emergency status to numbersAnnounced, e.g. Emergency status on Or Emergency status off. The displayThese Quickdial memories now have emergency status Calls Changing Quickdial memory NumbersAt a glance Registering your BT In Touch Pendant Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendants Press and release the second Pendant buttonBT In Touch Pendants BT In Touch Pendant is used for PurposesChanging the way you wear your BT In Touch Pendant Using the BT In Touch Pendant to Answer calls Using 2 BT In Touch PendantsBT In Touch Pendant life BT In Touch Pendant battery low Registering a replacement BT In Touch PendantRegistering your BT In Touch Pendants Press and hold down the Announce Emergency announcementsAnnouncement is... and then the new personal message Status announcementsPress and release the Announce Emergency callBT In Touch 2000 User Phone in an emergency Starting an emergency callWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone BT In Touch 2000 User Phone in normal use Making and receiving callsHandsfree button Using handsfree Using the Handsfree buttonUsing the Pendant button Calls button and Calls List RedialEntry you wish to store, for example Press and hold down the CancelUsing the R Recall button SecrecyDirectory Display shows the number of entries up to Using your Cancel button to stop An emergency call No mains powerLow batteries Emergency cancel timer Optional settings of the BT In Touch User PhoneTelephone line disconnected Voice promptsDisplay contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Install or replace the batteries Setting up your BT In Touch 2000c Carer PhoneConnect the telephone Line cord Positioning your BT In Touch 2000c Carer Phone Connect the power cablePress the button to set AM Display then shows Enter the phone numberPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice Answering an emergency call BT In Touch 2000c Carer Phone in an emergencyMaking a further call whilst Engaged on an emergency call Returning home to a missed Emergency call Cancelling the flashing Emergency callsReceiving a call from the User BT In Touch 2000c Carer Phone in normal useTo answer a call in handsfree After first press To scroll through the Calls List, until Press and hold down the Secrecy Using the Quickdial memoriesDisplay shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone 5 is entered. do not do this YET At the BT In TouchAt the BT In Touch At the BT In Touch 2000c Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency buttonCode Double beep to confirm Incoming emergency call when you Are already on the lineWhere you and family or friends are the Carers Carer optionCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ Carer + Careline option What is a careline service provider?Emergency sequence for ‘Carer + Careline’ option Careline Holiday option Careline optionBT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 package Carer emergency memo cardSetting up support from a careline service provider Setting the Carer + Careline option Setting the Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows BT Select Services Caller DisplayCaller Display in an emergency To switch Call Diversion on See page 54 ‘Using the Divert button’Call Diversion Caller Display with Calls ListCall Waiting To set up Ring Back To cancel Ring BackRing Back Call Return Three Way CallingRaised Desk and wall-mounted phone positionsWall-mounted Desk and wall-mounting Within guarantee MaintenanceOutside warranty GeneralBT Line Priority Fault Repair Service for the User only BT Line Enhanced Maintenance Options for the Carer onlyOrdering additional BT In Touch Pendants What is the 3-digit code to stop Emergency sequence? Help and adviceNo dial tone Replacing phone batteriesWhere do I get a new line Extension socket? Battery/old BT In Touch Pendant DisposalSpare batteries Damage liabilityWhat happens when I return home To a missed emergency call? Help and advice Number withheld After mains power lossFor the complete BT In Touch 2000 package Technical specificationBT In Touch 2000c Carer Phone Where to go for more information Information on carelines Your local Citizens Advice BureauUK Association of Carelines Your local doctorIndex 105 106 107 Offices worldwide